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March 2024 by Doug Burrows
DON'T LET YOUR GPS TAKE YOU HERE. It's all lit up, but there is a fence around it and not open.
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November 2023 by Dominic K. Gonzalez
Clean bathroom with a sense if humor. Is something here doesn't make you chuckle, or at least grjn, I don't know what to tell you.
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July 2023 by Walter Fox
Literally walked to this gas station at 8:40 PM and the woman waved me off and told me they were closed when they close at 9 PM. Also, you will notice there’s sandwiches or breakfast sandwiches anything that needs a date in the refrigerator. They do not put dates on because they are outdated and will potentially give you food poisoning. I feel as if I should call some type of food inspection place on them. Again, search for dates on the breakfast sandwiches the tuna sandwiches the turkey sandwiches there are no expiration dates!!!And the time of my posting is now July 17 at 9:13 2023.You would think that people staying at the Holiday Inn right next-door with rely on his business.
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May 2023 by JandW C.
Wow - I was kinda concerned reading the recent 2023 reviews since my family and friends have been going to this shell for inspections and repairs for over 20 years. Yes we all miss Hal!! - Yesterday morning I got my inspection as usual I was 4th in the queue and it was not more than 30 mins per car. As I waited inside I could over hear...I think Kevin? explain to customers about new tires asking whether their primary concern was performance or price and was very professional. My inspection was timely, passed, and everyone was so very nice! The only difference was Hal is hopefully enjoying much deserved time off. ...Maybe just to be fair to everyone, consider alternating Saturday discount months- giving women some Saturday discounts too, or split the year 6 months each since lots of folks only have Saturdays to get stuff done.WHEW,Bottom line: - All was Good as usual, (Hal left big personable shoes to fill) - Thanks for the timely, professional team AND SERVICE!I guess most posts are either really satisfied or really annoyed...
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April 2023 by Justin J.
I've been coming to Dulles Shell for over 10 years and have had consistently excellent service on my 3 cars. They're all over 15 years old, so I've had a variety of repairs done here. I'm never oversold on unnecessary work and their prices are always fair. Would definitely recommend!
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April 2023 by K G.
STAY AWAY from this "Business". This isn't about the price but what they did to my car for not agreeing to pay $300 more. I brought my Lexus LS430 in for a Valve Cover Gasket job. They originally quoted me $536. I dropped the car off in the morning and they called me back stating the job would be $810. I said I could not afford it so I'd be picking it up. (Also since every other shop had quoted me around $600.) They agreed to match the quote and charge $610. Picked up my car two days later and MY AC DOESNT WORK ANYMORE! They said I have to bring it back to get it "diagnosed". If you feel like you deserve more for the job just refuse it, why do you have to sabotage the customer's car? Will be filling a report with BBB. Please stay away and save yourself from these crooks!
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March 2023 by John B.
Hal is missed. I always trusted him. I'm sorry he's not available and the new service manager is caustic. I had some issues with the services performed and when I raised my concern all I heard is we are professional. If and when Hal returns I cannot use Dulles Shell so as to avoid the current service manager. BE WELL HAL YOU ARE MISSED.
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March 2023 by Amy K.
SEXIST / MISOGYNIST. They offer 30% off to only MEN on Fridays and Saturdays. Women pay full price. They are closed on Sundays, which is fine. But the fact that they only offer men discounts on the one day they are open which is a standard day off for most working customers demonstrates that they think only men need to come in when they aren't working. In this area, many people take off Fridays too, so they make it as easy as possible for working men to come in. Meanwhile, they offer "ladies' days" on Mondays and Wednesdays, when most working people are their most busy at work. I guess they assume women don't work standard Monday-Friday 40hr weeks as their hardworking male clients do, and so women just have time on the busiest workdays to come when, whereas men need to be accommodating on standard days off. I will never go to such a misogynist business again.
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January 2023 by Peter Zapalo
Do not come here for inspections. No consideration for customer time or money. 0 stars would not recommend.
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November 2022 by Kenneth E.
I am new to the area and through a local social group Dulles Shell was mentioned as a reliable service center. I had occasion to need them and found all reviews to be true in that though I didn't have an appointment they worked me in and once the problem (s) were known they gave an estimate of the cost and just their helpful attitudes made it bearable. Thank you Dulles Shell your my go to place but I hope it just for regular maintenance. Lol. Thank you again. Ken Earls and thanks Mike
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October 2022 by Pankaj G.
Professional and honest in doing the job. Gave me a flat rat but charged for the time spent on the job. Highly recommend this business and will use them whenever needed. Thanks Kevin. Appreciate it!!
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October 2022 by Duff Borsody
I have been going to this shell station since you were able to turn right off 28 into it! thats 1999.I have had decent service and okay customer service!But I recently took a tire into be changed (OFF THE VEHICHLE) and they tried to charge me $45 dollors plus and $8 dollar tire removal fee! I was like WHAT!!!I went up the street to mr.tire they put it on, balanced it, took the old tire for $25,in these trying times (SHELL) seemed a little to pricey!
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September 2022 by Wendy W.
Quick service at a great value. They took care of the problem and didn't try to upsell me the way some service centers do.
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August 2022 by Tosh
Been using Dulles Shell for over 20 years. Always reliable, honest and budget-friendly car maintenance and repairs.
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August 2022 by Ramesh K.
if u want to waste time atleast 4-5 hrs waiting in the queue , then come here.u might be just saving $2-3, compared to others.for no reason the emissions/safety guy takes atleast 1.5hr to complete each car, he keeps watching mobile, chitchat etc.the owner dont even know what safety/emissions check is and know anything abt queue info and how rude the safety guy(in the pics the one wearing in short, who look like a drunkard)
