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November 2023 by Emel Unal
They are so disrespectful and Rude They said that they cannot change or refund a product that I have not used. I'm wasting my money and time on a product I don't use. The products are completely poor quality I was able to make changes from places I have shopped before. This is such a ridiculous thing. I condemn this type of business . Customer satisfaction is always more important You should learn this.
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November 2023 by AMIER FAKHOURI
Good stuff don't get me wrong. But the staff is the problem they were so disrespectful to me and I said to the lady "I want to speak to your manager" She started to blast me with bad word I never got to speak with that manager
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November 2023 by ayman muhsen
Good store, but they need to hire more sale rep super busy store
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November 2023 by Cheryl
Large selection, spacious and current topics
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October 2023 by T S.
The store will not refund anything or exchange anything even if it's packaged with tags on. My purchase was made for a party that was canceled and when I went in to return what I had bought they refused to refund, exchange or give credit. My purchase was made two days before. I had receipt, items had all tags and packages were unopened. They did not say that items were not refundable or exchangeable when I purchased. It was an expensive buy and I will NEVER again go back there. Horrible customer service.
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December 2022 by Suzanne H.
Absolutely incredible array of costumes! I got everything that I needed!!!!!!Compared to other stores it is especially fantastic
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November 2022 by Jacob Davis
Spend too much time visiting.
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November 2022 by George Christopher
Rude cashier and her manager was even worse. Never going there again
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November 2022 by Alexander Whipp
Had plenty in stock and was not busy at all.
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October 2022 by Samantha Hensley
Ashley leaves a wonderful impression on customers! She is knowledgeable and polite.
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February 2022 by Bonnie Wolfe
They have EVERYTHING Halloween.??♂️? - from costumes to home decor. Even fog machines for that perfect witches' brew cauldron.?♀️ My favorite was the huge werewolf that greets shoppers when they enter the store.?
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February 2022 by Paulina K
Love this store, we visited about a week before Holloween and they still had plenty of costumes in my daughter's size (she is size 7).
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February 2022 by Jose Romero
So bare. I know it's Halloween weekend but I don't think I've ever seen a Spirit so ransacked.
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February 2021 by David Stuebing
Great setup. Usually these types of temporary stores are not well organized or clean, but this is a great store and my wife had to drag me away from all the animatronics because I was trying to get them all to go off at the same time, which would have been quite a feat since they had so many...
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April 2019 by Shannon Parrish
Personally I love having a spirit here in Loudoun! I hate having to leave to drive all the way to fair oaks or Herndon. That being said I also believe this store is far superior to others I have been to. It's HUGE!!!! They have everything you could think of and pleanty of rooms to try things on, even when it gets busy they really try to keep the line moving. The staff here is so helpful, I was so happy to see them back at their same location for a second year! They are right off cascades behind the Home Depot where the old sports authority is! I've already been twice this season! (2017)
