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December 2023 by Y Bisrat
My name is Yadiel G Bisrat, originally from Ethiopia, now a resident of Cascades, Sterling, VA, USA.I have a Starbucks rewards account which would show how often I go to Starbucks and how much I spend there.I worked as a customer service representative for a retail store and one of the issues we used to encounter was that we used to be told to prioritize the customers who would call to place an order, check inventory or place an item on hold instead of customers in the store. went to the Starbucks in Countryside, Sterling, VA, USA on 11/09/2023 around 10am.I received one of the worst customer service experiences.When I went to the counter to place the order, there was no representative at the Point-of-Sale, while there were 5 representatives behind the counter.One representative who was standing next to another rep and doing nothing as far as I am concerned, maybe responding to another drive-thru customers' requests said that someone would be there soon.What is even worse was that another guy who was preparing drinks for another drive-thru customer didn't keep an eye on me. Even worse was that he didn't even acknowledge my presence.Then, I left the store while writing this review and I met Terrence who is the manager at the said store, whom I have known for quite some time with whom I had long conversations about lots of things, especially customer service.He, then, offered me to give me the macchiato I intended to get earlier. I hesitated, but then I decided to get it instead of going to the Cascades Starbucks, which is less than 2 minutes away.Terrence placed the order on the house and then I explained what happened to him. He apologized and sympathized with me. Then, I left the store happy eventually.I really appreciate it if the company addresses this issue.I will list the very big issues I deemed to be very biggest issue to me that Starbucks should address is customer service. The biggest issue is that most of the stores are understaffed, especially during the rushes, especially in the morning.Even at and the drive-thrus create lots of traffic that the employees can hardly handle.The same is true with the managers of these stores who don't get proper and thorough training in standard policies and procedures and they aren't getting compensated in the same level as other companies in the same sector or comparable fields.The other problem is that the employees are either told to prioritize the drive-thru customers in lieu of the instore ones, who should have gotten the priority or they prefer they serve them. Please don't quote me on this since I don't have inside information.Another problem is inventory. This implies things that are there today and not any more next week if not a couple of days later.I would like the company to address these issues promptly and efficiently.Thank you very much for giving me this opportunity to provide my concern, expecting it to be resolved quickly.Have a wonderful day!I expect to hear from you regarding my disappointment, concern and suggestionSincerely yours,Yadiel Bisrat
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November 2023 by Natasha P.
The girl working was super sweet she said she was new but our drinks were perfect !! I didn't get her name but she provided me with exceptional customer service.
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October 2023 by Saeed Sazami
It is close most of the time! You should be lucky to find someone working
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October 2023 by Hasan Ahmad
5 stars simply for the service and barista who made the
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May 2023 by Sarah Cox
The Starbucks I usually go to is being renovated so this one is the only other one close to my work. I'm not sure what's going on with it but the online hours say they open at 6...every time I go there around 7:45 it is closed and nobody is there, which is super disappointing :/
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May 2023 by Susie P.
Hot Green Tea Latte !! My faverite at Starbuck.
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February 2023 by Hana H.
I have gone to NUMEROUS coffee shops since landing in Virginia and I don't usually do Starbucks since I prefer to buy small business... but I've been sick of paying more for poor quality lattes... I went into the Harris teeter today to hit up the Starbucks and ordered two lattes... whoever she is that was working February 22nd at 3:20pm....I need you to know... that's the best latte I have head since I got to this state. I am beyond grateful. I will have to come here from now on.
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February 2023 by Mary Juarez
Ordered a Peach Tranquil Tea with honey and Chestnut Praline Latte. I went to pick it up and grabbed the Peach Tea, and the young barista told me it wasn’t mine and she still had to make mine and gave it to the lady that came after me. Weird but ok. So she makes a tea and tries to give me a Medicine Ball. When I tell her I ordered the Peach Tranquility not a Medicine Ball. She starts to laugh saying she must have given the previously the wrong tea. She thought it was funny that she messed up someone’s order. So she then tells me that she will now make my correct tea. The lack of professionalism to laugh that you messed up someone order really off putting for me. I won’t be returning and I suggest you check your order before you leave because apparently they don’t care at this store.
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August 2022 by Saba R.
Super super nice staff. They helped me out when it was my first time trying Starbucks. Really appreciate their suggestions. Good drinks too!
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April 2022 by Dang Dang
Coffee machine was broken but they haven’t fixed yet so when i got caramel machiato one , the coffee comes out like water and mix with milk
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February 2022 by Azaline Adkison
no one was working the completely open register. i could have literally just taken whatever i wanted and walked away.
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June 2021 by leila Jadidi
Starbucks usually are ok
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April 2021 by Meg Suzuki
This is not my go-to Starbucks to get coffee. So when I ordered my usual coffee with almond milk and they charged me extra 70 cents, I was shocked. I have never been to Starbucks that charges extra for almond milk... They also don’t have pre-order via the app.Definitely won’t come back here.
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December 2020 by Julio Blas
Very nice staff! They get drink ready in a timely manner
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October 2020 by jay R.
Love this place. Best drinks in town.