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November 2023 by Anne White
It was a pleasant surprise that Stohlman fixed my under warranty seat belt for free. They did it much quicker than expected and put my car through a much needed car wash. They are skilled, polite and efficient.
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November 2023 by ML Harless
These folks run a top-tier professional dealership. From sales to service, everything is performed flawlessly. You might mistake the customer service you get for a high-end luxury vehicle brand, but this stellar customer service is from the folks who sell and service Subaru. I highly recommend Stohlman’s for anyone looking for a trusted car dealership.
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November 2023 by Mike Johnson
Had the car towed to Stohlman on a Sunday. Was able to talk to a live person that day. Was able to explained the situation and was contacted by David early Monday with the progress. David kept informed as to the status until it was repaired. Also got a car wash after the repair. Very pleased with the results. First time there, but very happy.
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November 2023 by Diego Onofre
Excellent attention and great customer service by the service department team. David is a real professional and polite individual who was able to assist me quickly in resolving the issue I came in with. Very satisfied with the service I received, I will make this my new home dealer.Thank you, David and your team.
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October 2023 by Joanne M.
i LOVE my Subaru! AND ... the SERVICE at Stohlman has been stellar: appointment. Only what's necessary. Done within a reasonable wait time in spacious comfort. Reasonable invoice. And today, passed by to ask if i needed an appt for two minor issues-- both fixed within five minutes, with friendly exchange, smile and no charge.
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October 2023 by Andrew Lathrop
Had an immediate car issue that needed to be taken care of asap and they were able to take care of it quickly and communicated efficiently. They even found me a deal to save me some money. Great experience with open communication.
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October 2023 by Jeff A
I’m a gearhead and where I take my car is very important. From the day that I bought my 22 Outback Wilderness, the Stohlman Subaru crew has been nothing but helpful, kind, and transparent. Just had my 60k service completed and they took care of me and had it done with quality. Everyone on the service and parts teams are professional and great to connect with. Without a doubt, I will continue to trust them with my car.
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September 2023 by Ahmad W.
This is for the service department. I really appreciate David, Tyler, Will and the service department at Stohlman. Like most service depts at dealerships, they are pricey, but, they have integrity. I like that they don't use pressure or bs tactics, they are straightforward and I like that above all else.
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September 2023 by Ioana Montel
The worst experience ever buying a Subaru and I’ve had several. Came here to test drive (which took forever, with the salesman going back to the dealership to get a key, then back to photograph my license and then back for another key, while I was waiting in the scorching heat) and purchase a new car. I couldn’t get a straight answer on the price, I was told that since it is Labor Day weekend, there is a “special”, if we start the ppwk that same day. I still wanted to know the price and asked the salesman to email/text me the OTD cost that reflects the “special”. He finally responds the next day or so and it is the exact same price that was on the website. I pushed back that he wasn’t upfront with me on the price of the car, at which point he calls me to tell me that this is the best price in the entire DMV (was not, got on average 400 less from several other dealers for the same car/package) and continues to waste my time for several more days with vague misleading statements. The general sales manager reached to see whether I was satisfied and I shared my experience, to which he did not even bother to respond. In the end of the day, I got the car at another local Subaru dealer (Springfield) without any hassle and at a great price.
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September 2023 by Deb Harvey
Tyler was very pleasant and accommodating. I am from out of town and my check engine light came on in my 2020 Outback. He was able to have a diagnostic run and found the issue. He told me to bring it back on Monday if the light came back on, which it did after driving back to my daughter’s and restarting it later that day. I have an appointment for Monday. The waiting area is very comfortable also.
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September 2023 by Charlotte Mixon
We are from out of state, and while visiting our relatives here in Herndon we experienced car difficulties. Stohlman of Sterling provided excellent service. The service reps I spoke to on the phone were knowledgeable, patient and helpful. I was able to bring my car in that same day and they took care of the problem and got me back on road again . Answered all my questions and concerns. Quiet comfortable waiting area. All professional, courteous and efficient. Much appreciated, thank you.
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August 2023 by Ben Conrey
Working with David was a real pleasure, he was incredibly polite and attentive. The folks over at Stohlman service center were timely, helpful and kept me informed. Thanks for making it a stress-free process. Highly recommend this crew to anyone.
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August 2023 by Colin Claytor
The staff at Stohlman investigated the issues I was having thoroughly and developed an effective maintenance plan to address the most pertinent ones, even going so far as to communicate to me which work was worth doing now and which work was worth waiting for. Their inspection was thorough and their work quality; my car drives well following it! Will definitely return for any maintenance needs.
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August 2023 by Jessica Parry
Can’t recommend them enough. I got my car detailed the other day and it was like new when I got it back. The price was very reasonable and their service is always fast. Everyone who works there is helpful and knowledgeable about Subaru.
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August 2023 by L Thomas
The best! In understanding my work situation. Listening to findings on Google, when they could not. Arvin and LEO, especially!!! I was able to make it home on time, so as not to call in sick so early in my tenure. Thank you for your professionalism, and believing me, to look further past what was not clearly visibly seen!
