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July 2022 by Amie Borst
Completely rude and condescending customer service. Do not recommend whatsoever.
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March 2022 by Taylor R.
If I could give this a zero star rating I would. I was in the store less than five minutes when the owner had approached us and asked "what brings you in" I mentioned we were in the market for a piano as my boyfriend is in the music industry. He said okay and let us be. The piano that he had picked first hand was out of tune and frankly a shitty one. We wanted to give his place the benefit of the doubt seeing there were several others to choose from. Moving to the right of us to the next piano, my boyfriend is still standing he checked the tune before he could sit down the owner RAN from the other side of the store and said "you need to ask me before you touch my pianos" in a super aggressive and unwelcoming manner. Which was not appropriate in a business setting let alone coming from a business owner. I have read through many other reviews based from race, and I hate to add to it but he had no issue with me (being a Caucasian female) but my boyfriend being African American the one playing the piano seemed to have a large issue with it. If you do not want people touching or playing your pianos do us a favor and put a sign up stating so. Because I read every single sign before touching and the only one I seen was if you were 18 or younger a legal guardian needed to be present and no food or drinks which he had none of those. Your customer service is awful & I will be happy to purchase my five pianos else where.
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April 2021 by Olivia Fitch
We love visiting Antoine in the store. Always so friendly.
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January 2021 by Deric Ritchey
Antoine was very helpful and professional. Also, he is a wonderful piano player.
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January 2019 by Shyrell Delair
This store's customer service is atrocious! Apparently I didn't appear to look like someone who could afford a piano. Looks can be deceiving. The store was empty of customers when we arrived with the exception of a caucasian lady that the clerk was entertaining by playing the piano. I, nor anybody with me, was greeted upon entering the store and waiting around for about 15 minutes before the storeworker came over to tell my daughter that there were more books in the windows. As he walked away, we waiting a little longer and the storeworker nor the other lady acknowledged us. We were looking to purchase a piano from this store based on a recommendation from a colleague. I hate to throw race into the mix but my daughter and I are African American and my friend with us is Hispanic. If we had all been Caucasian, it makes me wonder if we'd been treated that way. I'll never return to this store.
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November 2018 by Kathryn Judy
Dear piano teachers,
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August 2018 by thucnhi tang
I went to the store after 5pm. The manager had left. The only guy there was so rude. He didn't bother looking at us when we walked in. He didn't bother talking to us or letting us try the pianos on display and just sent us off.
