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February 2024 by Jennifer Huaman
I’m considering closing my account at this point. I came in when it wasn’t busy because my name changed. I was told I needed an appointment even though everyone was just in their cubes. They then all left to go to the back when I asked how quick of a process it is (super short). At least my old bank took people when they had a break between customers.
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November 2023 by Julio Menendez
Bad service!!! I do not recommend it.
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October 2023 by Ryan Masden
Terrible customer service, closing all accounts due to this branch.
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January 2023 by Marta Rivas
Last night, I had a problem with the ATM at this Wells Fargo when depositing money. I called the bank and a worker by the name of Marissa answered the call.Through out the whole call she sounded very uninterested in the service she was providing. It got to a point that she expressed herself with “ughhhh.” After the service she issued, I’m left with concern over my claim and if it was even file properly.
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September 2022 by Daniel Ward
Stopped in on today, Monday around 1pm and had long line of 5 customers waiting foe the 1 teller. There were two employees working in cubicle when the male employee told the female employee he was going to lunch. (Even with 5 people waiting for the teller and a customer waiting to talk to someone.When finally at teller I was told by the lady she could not do what I requested. I told her they had before then she educated me that I was asking for the wrong kind of service. I just needed a deposit.Not a good experience.
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September 2022 by Ghazal Nourian
I had transaction with Spencer he was very polite and knowledgeable. Very easy and convenience
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August 2022 by Thomas Johnson
This establishment is never properly staffed at the desk, normally only having one teller available to service accounts. The rest of the people in the building would rather have you wait for the one teller rather than assist.
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June 2022 by Yanci Portillo
0 starUnprofessional staff, even the manager. I needed to open a new account and stop by. They made me wait for half an hour just to tell me they were busy and couldn’t help me and that I needed schedule an appointment. The place was not busy at all and all of them were just standing or walking around doing nothing. Worst customer service. The staff and management need to be trained on customer service skills and time management. Never going there again.
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March 2022 by JACQUELINE GARCIA
This morning I arrived at this Wells Fargo branch because I needed a document for direct deposit from my company. Unfortunately, the customer service agent was very rude to me, she spoke to me in an arrogant manner as if the bank were hers. ask her to ask one of her co-workers for help, maybe they could know about this document, she rudely told me that she was the manager.. It really is unpleasant to arrive and not be able to have any kind of response to your situation... lousy customer service..
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February 2022 by Mustafa T.
Just want to say thank you to Maria and Frank for helping me this Monday. Your customer service and kindness is greatly appreciated and when someone needs help.
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August 2021 by Yaser AlSaghrji
Bad service, one window has no people yet the banker rudely asks me to wait and never react for long minutes
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July 2021 by Lori R.
Wow! This location really exceeded my expectations. I needed to move my account into a trust and I was dreading it! I put it off for six weeks because I thought it was going to be a big complicated pain. But Ron M was fantastic. It was much simpler than I expected and he was so patient and had a really engaging personality so the whole experience was awesome! Thank you Ron and Wells Fargo!
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April 2021 by Kevyn Balladares
I went to this bank with a lot of questions and the gentleman, Dylan, was able to assist me with everything I needed. He gave me all his attention and was very kind to me and my 81 year old grandmother. I will make this Wells Fargo my go-to bank from now on and I will be recommending this place to all of my friends and family.
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January 2021 by Omkar Bhandakkar
Very rude customer service representative. The lady whom I talked to literally lied with confidence and was very rude to me in terms of talking and conveying the information. I came for an urgent check deposit on behalf of my business.Dear Well Fargo branch Manager, please make note on this. I came on 01/22/2021.
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January 2021 by Linnie Hupe
My bank has been bought twice until it was finally bought by Wells Fargo. They have steadily grown without getting too big. They have always taken care if my issues and treated me with respect. I can't ask for more.
