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June 2025 by Willie Ralph
Very professional staff
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June 2025 by High quality Content
I ordered a part from the store on a Sunday and walked 15 miles to autozone and back because they told me they would have the piece by 5 that day for sure. I am extremely disappointed about getting lied to and having to walk so far on one of the hottest days of the year we’ve had so far. I even tried getting in contact with the district and regional managers to no avail. Terrible customer service, would rate 0 stars if I could.
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June 2025 by soldiergirl7700
Very crappy employees. I'm broken down on side of road. Call store to see if they had belt for my truck they told me no I ask if they could order it they said sure. I ask when it would be there they said around 5 today. So I walked 15 miles to be there around 5. At 5:30 I ask if my belt was there yet they stated they can't get parts on Sundays from other stores.
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May 2025 by Gary Harris
After today, I wish I could give zero stars. At 3:00 pm I called the store requesting prices for a simple tune up. I received attitude over the phone three times. The second time I was placed on hold for 11 minutes then an autozoner picked up the phone and hung up in my face. I called back for the third time and was completely disrespected. This is unacceptable. I don't know who to blame the autozoner or the store manager for allowing this unprofessionalism to continue. Please hire a new staff.
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April 2025 by Travis Ladecker
Grateful for your service and support 🙏
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July 2024 by luis batrez
Came in to get a check engine error read on my car today. Zoey helped me out. She was very helpful and professional. Loved the customer service provided.
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June 2024 by Boris San Andres
Worse customer service ever...i asked for help and i was told to find the part that i need myself. It was my last visit to AutoZone ever.
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April 2024 by Wainana Lucy
They are quick an friendly when you order something
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April 2024 by ROBIN SNYDER
Keep sending me to Franklin for parts
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March 2024 by Ashley B
Worst customer service ever today! I wish I got the man name but he was rude, and kept walking to the back. If you don’t like your job just quit.
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March 2024 by Steve W
My son recently relocated to the area and needed help with installing a new battery since he didn’t have the correct tools. The manager of the Suffolk Main Street store made sure he received the right battery and asked one of his techs (Keith) to help my son with the installation. Both of these guys were very helpful and easy to work with!
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February 2024 by Trice J.
Great customer service. Limited selection of what I needed.
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November 2023 by Jacquez Davis
Jonathan was very helpful. He helped me find the battery I needed and even went the extra mile installing it.
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November 2023 by lane paula
Great customer service very helpful awesome experience ❤️ ? great job AutoZone
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September 2023 by P Marcelle
The young man working there was so helpful and courteous when I needed assistance testing the battery on my benz.??
