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February 2024 by Clayton van Leeuwen
Very professional. The problem was that they weren't able to balance a tire because they couldn't get a screw out of the hub cover it was frozen in the rim. That was fine, but they also striped the screw so I had to drill it out. They said bring it back anytime, and they'll take care of the tire after I get the hub cover off. They got me out of a bind. The tire and service were very fairly priced.
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February 2024 by Constance Robinson
Very good service.
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February 2024 by Roger H.
OUTSTANDING SERVICE! I arrived early, and they were able to take me in quickly and without a wait. The job was done within an hour and the price was far below what I had expected. It actually took me longer to eat breakfast next door then it did for the job. I want to say to all those who have left negative comments, that I encountered none of the problems you did and frankly I was very shocked at how well everything went. ( I am a former Prosecutor and I did have my eyes wide open to your concerns.) ZERO issues!! I run a small business now and I saw how your system worked. Your processes are clearly designed to focus on the individual and their needs without an sense of hurry or any intent to scam anyone. KUDOs to the management and crew. You will see me back for any tire needs on all my cars. Thank you.
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January 2024 by suzanne marshall
I called in a panic over a flat tire 10 minutes before the store closed for the evening. They were polite and friendly and made me feel so much better! I went ahead and made an appointment for the following morning, arrived when they opened and had 2 new tires installed within an hour. They were INCREDIBLE and if the tires are as good as their service, it is a WIN!!!
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January 2024 by Nicholas Radike
Great staff! Always excellent service when I’ve been there
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January 2024 by Odysseus Prime
Little annoyed the other day. Saw a car roll up after I had already waited an hour for my car to go back. Then that car gets thrown on the lift and serviced before mine. I was casually talking to the owner of the car and found out he had no appointment and was getting the same work done as me. It's a tire shop so it's kind of whatever, but don't be surprised if you see cars roll in and get work finished before yours is even touched. If they had an appointment, OK. Also, you guys forgot to put one of my valve stem caps back on. Might seem like no big deal but moisture gets to that valve core, it can cause problems doe the road. Had I noticed it before getting home, I'm sure they would have thrown one on but I shouldn't have to. Probably go to another box store next time I need anything.Side note...... The service writer employees in the front were super friendly though.
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January 2024 by Holly Marie
By far the best tire store Ive even been to. I was shocked at how clean everything was. The staff is professional and honest. They are also clean and not walking around with dirty hands. The prices are nice and affordable. I love it here. They complete work pretty fast as well.
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January 2024 by David Heider
Outstanding service, will use them for all tire needs moving forward. Purchased my new tires online, best price I could find anywhere - even best tire rack. Pulled up before my scheduled appt time, was greeted in the parking lot. Handed over my keys and told it would be about an hour… they lied it was 45 minutes!! Very professional and easy process. Can’t recommend enough.
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January 2024 by william kelly
Great service, fair pricing.
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December 2023 by Matthew Palumbo
Always a great deal and professional service. Have purchased several sets of tire from here since they opened.
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November 2023 by Amber White
I scheduled an appointment and waited 2 hours, just for the work I scheduled to be completed, not being done. None of my tires were rotated, the air pressure wasn’t checked, and 3 were still over inflated, and the one that was repaired was under inflated. The one tire they repaired, they scratched the rim and left plug glue all over the tire. When I informed the office that my tires were not rotated they said I could come back but didn’t know if they would be able to get to my car. I waited 2 hours even though I scheduled an appointment in advance for the work to not be completed at all! I will never return or recommend discount tire to anyone. The lack of professionalism and accountability is very concerning. If the work I scheduled for would have been completed, the 2 hour wait would have been overlooked. For me to wait 2 hours and then find out the work was not done, and then told I could come back but it probably won’t get handled is totally unacceptable.
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November 2023 by brett timpano
Richard took care of me today with excellent customer service, a friendly attitude, and helped dispel my concerns and questions. Very happy and satisfied with the service I received today.
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November 2023 by Pa K.
Had an 11:15 appointment. Showed up early. Slip received at check-in said that the estimated completion time was 12:26 PM. Why make an appointment? The store shouldn't make appts if all get treated as walk-ins. Ponytail said that he had four cars ahead of mine. Not appts. Gone way downhill since opening. No, thanks.
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October 2023 by Charles Fink
All the employees Discount Tire are very professional people. I believe they are truly concerned about their customers and it shows by the attitude they have when you first walk in. They answer all and any questions about their products/services. I wouldn't think of buying my tires and rims from any other business! Keep up the good work guys.
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October 2023 by Ashlee Carrington
Brought car in for a plug. Was offered a free tire rotation. I was like why not. Get my car ask about the rotation. The guy stated it was not done and asked if id still like it done.. i agreed... when i got the car back i noticed something was off heading to work i could not shake the feeling. Drove back and stated my car was driving weird and sounding weird. They took the car back. Came back to me when done and stated the car was all balanced and fixed and he hopped i would not be back. I drove off and still noticed the sound.. heads up to anyone coming here ask about balancing cus i dont believe they know that should be done...I believe my vehicle was damaged because i drive my car unbalanced.
