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August 2023 by Steven F.
Bought a used car that ended up being a lemon. Would not recommend this dealership or First Team KIA - collocated with this dealership for anything. Terrible customer service, no follow up with the warranty work, no explanation for delays, overall poor communication that translates to a poor experience for the customer. I know the risks with a used car, but the customer experience was not a concern for the people who work there.
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July 2023 by Donna Barbour
Didn't go to First Team Subaru. I went to First Team Kia next to Subaru.
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May 2023 by Michael L.
Completely unacceptable service! Bought a 2020 Outback in October 2022. Brought the car in in April 2023 for service. They determined they needed to order a roof antenna fin (under warranty). It has now been 9 days...I've called them 5 times. No one in the Service Department answers the phone...no one returns any of my 5 messages. Absolutely unacceptable.
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April 2023 by Margaret B.
I called repeatedly to get a status update on my 2018 Subaru that they had for six weeks reporting a shipping delay. My insurance company called repeatedly to give the estimate for fixing the Engine Harness and was never able to get a response from the service department. The car is running great but their customer service definitely gets a poor score for lack of communication.
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February 2023 by Jamie Sxhniedr
Great experience at this dealership when purchasing my brand new Kia. My sales advisor Raheed, was extremely helpful and very knowledgeable. He was able to walk me through the entire process, and through my cars features, which helped significantly. He was also very responsive to my questions through txt, which made the whole communication process significantly easier. Although I had some issues with the financial advisor, overall the dealership employees are extremely nice and professional. Once my car was ready for pick up, I was advised I could come get the keys. Once at the dealership, they had my car in a bay ready for me to take delivery with a bow on it. This is a great idea and it got me even more excited about my purchase, as it truly felt like a present. (I bought for myself, but still!) I recommend this dealership to anyone looking for a new or used car, and wants a straightforward and fast purchasing experience.
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December 2022 by Nicole H.
Best car dealership I've ever had a car with! I'm serious! No long all day waits for inspection or oil changes. I'm in and out , even on a busy day the most I have ever waited is 2.5 hours, and that was once. The waiting room is extremely clean and they have free water bottles in a big fridge, a cool coffee machine, and a snack machine. The bathrooms are always clean too. Staff is nice, helpful, and prompt. Making appointments is super easy too, they get back to you quickly to set up appointments. I'm happy and so glad I don't dread going to take my car in to the dealership anymore . Thanks to them I am so happy with the efficient service!
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November 2022 by Onyansapow Bowaanopow
Took my car there for servicing after I made an appointment. I was there 30 minutes before my appointment time and sat there for three hours. No one was communicating with me on what was going on. I had to take my car back unserviced.
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October 2022 by Tyrone Moore
Salesman was easy to deal with.Luckly for me I don't have to have a vehicle.I have five already.They want come off the price for nothing.Which was fine with me.I just walked away nicely.I guess the chip shortage is hurting them.I understand that part.But I want be paying for their lost due to it.I can wait as long as it take.As I mentioned at first.The salesman was so easy to deal with.
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August 2022 by Robert Anderson
My daughter utilize service department for all of her auto repairs...the service and mechanics are outstanding at all levels
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August 2022 by William Dodson
First time trying these guys. Service seemed good. Late pickup available.
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August 2022 by John Woodruff
Service is very good I always go there like the people that works there
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August 2022 by Brianna Riley
James Riley is the best salesman they have there.
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August 2022 by Brian Adams
Great experience from sales, finance, service and management
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August 2022 by K D W
Loved everyone there in the shop
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August 2022 by Daisy Rush
I'm giving it ?up ?
