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February 2024 by Wesley Alexander
Great staff and quality products!
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January 2024 by Christine Lynn
This happened a few years ago in 2019 but my friend recently asked me about where to get her truck done and it made me realize that I had never gotten around to leaving a review, even though I think about this experience every time I drive by Line X of Suffolk. I understand this was a while ago and it may not pertain to their current operations, but then again, it also might. So if anything, I'm leaving this here as a form of catharsis.My husband had made an appointment for 1 pm on May 29th, 2019 to bring our Ford F350 dually in for a spray liner. I pulled into the lot and went to go inside, but the front door was locked. A lady finally appeared and seemed confused (and somewhat rude) as to how I could have a 1 pm appointment, as they were on their lunch break for another hour or so. I just told her what I knew, that my husband had scheduled it, and I don't know where or how the miscommunication occurred. But these things happen, and it wasn't a big deal. I had a book and could wait.But apparently, since 1pm wasn't an actual option (despite us scheduling it with them), there were no openings for the rest of the day, so they wanted to reschedule it. That's also fine. I get it. We made the new appointment for the next week.The lady wanted to look at my truck, so we went around to the bed, where I had a plastic liner already in place (the kind you just set inside the bed. The liner covered the whole bed and went up the sides of the bed as well. It had been there for years and was in good shape and well attached.)This is where things take a turn.She said that before I come back next time, the plastic liner will need to be removed and the bed thoroughly cleaned. I asked her if that's something they do (I don't know the first thing about removing those liners, or how clean the bed needs to be for them to start work), and she looked at me, shaking her head, laughed and said "No. You have to do it. We're not set up for cleaning it out."That was where they lost me. That laugh. A rude, condescending, unnecessary laugh that was just the icing on the cake of this whole experience. If she had been nice and professional, I wouldn't have had a problem. Removing the dang thing would have been a pain, but I would have figured it out. But that laugh instantly turned me off. It was a laugh that said "how could this lady have the audacity to ask such a thing or expect such a service?" It was unexpected and disheartening and inappropriate.I responded with an "Okay" bid goodbye and then canceled my rescheduled appointment with them the next day.My husband made an appointment with Line-X Chesapeake and we specifically asked if we needed to rip out the current liner and clean the bed and the guy said "Nope, all I need from you are the keys". Now that experience was fantastic and is where our other 4 vehicles have gone for their liners.It's amazing how far friendliness and professionalism can go, and it's even more amazing how a single moment of rudeness can destroy a person's impression of you. It's not hard to laugh afterward once the customer has gone.I'm sure they've done good work for others, but that interaction left a sour taste in my mouth.Edited to response to the Owner: The date was May 29th, 2019 for a 1pm appointment under the name Steven Lynn for a 2005 black Ford F350 Super Duty Dually. I also have a Facebook Message telling my husband that they couldn't do the liner, dated for that day as well. We were confused about the odd lunch and appointment timing as well. And the lady I spoke to was a middle age or slightly older lady with short blonde hair. I am not the woman from the Chesapeake location and it's an unfortunate coincidence that we have the same first name. They were the closest location after yours so that's the next place we tried.
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November 2023 by Charles Savage
Super nice people very polite and price is as expected… The work was done quickly and is TOP NOTCH ! The bed liner was expertly applied and looks amazing! Can’t say enough good about them… highly recommended!
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October 2023 by Philip McPherson
Great office staff and team not afraid to admit when a project is over their head. Highly recommend.
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June 2023 by Tim
These guys are fantastic. Family run business and are super nice, will do everything in their power to accommodate you. Check em out, you can't go wrong.
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February 2023 by Edward Robinson
I’m my humble opinion customer service is becoming a dying art. Supply issues and staff issues is the post-pandemic excuse. Suffolk Line-X DOES NOT have those issues. They are fantastic. The ladies at store immediately showed products that would make my ride nice. I bought a bed cover, to finalize my dream truck. I will never go anywhere else for my accessories. Including the nameless dealership that has customer service issues or is it just paying attention to the customer who has money to buy stuff. Anyway Suffolk LIne-X will continue to earn my money and anybody else that wants to be treated like a good customer when you want to purchase an item.
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June 2022 by CombatVet G
So it took 2-3 months to get my bed cover on for my 2021 Ram 2500 Power wagon with Ram Boxes and cargo management... you maybe thinking 5 stars for a long wait time (materials only, install took an hour...) and I don't care much for the vehicle.....Well let me explain with that vehicle and set up I was limited on my bed cover selection, with that said there was 1 that I liked for it....Here is where the 5 stars come into play. This team does not play around with quality at all, if the parts didn't come in perfect they have no problem sending it back (litterally 8 times for 1 rail). They don't put subpar parts on their own vehicles and treat their customers vehicles the same way. It might have been a long wait time (yes it was frustrating but understandable) because of this I know I have quality materials and a quality install. Thank you all for your due diligence and attention to detail.
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May 2022 by Henri Lowe
They have the best service and professionalism I have come across, I highly recommend them if you are looking for the best results out there...Shelly and family are super friendly and will help you make the best decisions for your situation...
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August 2021 by Brian Wells
Excellent service at a great price. Able to get my new truck bed liner installed the day after I picked up the truck. Quick turn around and a great job on the truck. Have a great selection of Tonneau covers in the store to compare quality and type. Prices are competitive and Excellent setvice!
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June 2021 by David Mitchell
Took my boat for a quote on spraying the deckand was told 2-3 thousand dollars without a firm quote. And was told custom color would be another 400.00. This place is i ripoff. Immediately went to Yorktown Line-X and got a firm quote of 1300.00 with color. Yorktown store put Suffolk store to shame.
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May 2021 by Howard Tabor
, they did a fantastic job I would recommend them to any of my friends at any time
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March 2021 by AD
Great place to get accessories for your vehicle, had a cover put on my truck and it took less than 45 minutes, had a tailgate issue (not of their doing) and they told me to bring it back and had it fixed in less than10 minutes. Awesome people! Awesome company!
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March 2021 by Mary Patterson Vick
Line-X of Suffolk just did an undercoating of our truck. They explained the entire process and delivered what we expected. They did an outstanding job. We will going back soon for a bed liner.
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December 2020 by Kay's Acres
Staff was on point from beginning to end. They were accommodating, knowledgeable, friendly and had us smiling all the way through checkout. When we went to pick up the truck, we paused in the parking lot to admire the craftsmanship of the liner. While doing so, a few gentlemen from the garage peeked out to check on us, which was a very friendly and pleasant encounter. The liner looks great and does its job well. Highly recommended.
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December 2020 by Bryan Breeden
I am a attention to detail man who ran a customer service business for 30 years. I drive a 6 year old garage kept truck that looks today like it did when it was new. Line-X of Suffolk delivered and treated me like family. This Veteran owned business started 14 years ago. Spend your hard earned money with this awesome family.Thanks, Bryan