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March 2023 by Kim Boone
The actual work was okay. But the communication from the office is nonexistent. When I dropped my car off I was asked if I wanted to receive updates by text. I said yes and she wrote my number down to make sure she had it. They had my car for 3 weeks and I never received a text nor a phone call. After one week I called them and she said my car will be ready Friday. Friday came and went. And I heard nothing from them. I finally called on Tuesday and she said the paint machine was down and they got behind and it should be ready Friday. Again Friday came and went and I hear nothing. Again on Tuesday I called them and they said it should be ready on Friday. AGAIN Friday came and went and I heard NOTHING from them. So I called on Monday morning because my rental car insurance had run out. I said I'm calling to make sure that my car will be ready today. The lady on the phone said "your car is ready." Not one time did they call me in 3 weeks not even to let me know it was ready. I used to only go to Mike Duman for collision repair and paint jobs. But this lack of communication may have changed that.
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March 2023 by Donna Ruth
Brian Cisco knows his stuff! He diagnosed my power window issue and ordered the part, pronto. Installation was quick and professional! Nice guys doing great work.Service: Auto power window repair
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February 2023 by Angela Ireland
I was in an accident July 2022, they did a fantastic job on fixing my baby!!! Thank Cindy and crew !!!Service: General repairs & maintenance
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February 2023 by Crystalyn Richards
I took my car here following an accident. Before the accident my car ran perfectly fine. I waited three months to get my car back only for it to make a noise that it didn’t make before or after the accident. When I took the car back to have them fix the noise I was told the noise was from normal wear and tear and they were not responsible for fixing the car. Oddly enough the normal wear and tear they are referring to is from where rain water got on engine parts and rusted up and my hood had to be replaced. It seems they removed my hood, left it uncovered in the rain for who knows how long out of the three months they had it, then claim it’s not their fault my car is making the noise it’s now making. Mayor of Suffolk your people need to do better and take responsibility for what they did and fix itService: Auto body & trim repair
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February 2023 by Michelle Sykes
I accidentally scratch my new BMW X2 backing out of the garage. I was mortified and super upset. I went to the Mike Duman Collision Center in Suffolk, VA to get an estimate to fix it. Brian came out, looked at it, went back in and came out with some magical stuff that buffed the entire area clean. You could not even tell that I had scratched it. He is awesome!!!! This dealership is awesome too!!!!
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February 2023 by April McDonald
I am writing this review to say thank you to the personnel at the collision center. My mother is 78 and sometimes has a hard time understanding what she’s being told. Cindy at the desk was so sweet to her and had the manager Bryan come out and explain to her so she would understand. Thank you so much for your patience. I will refer anyone to come there.Service: Auto body & trim replacement
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October 2022 by Daniel Roman
These guys did an amazing job on my 2016 chevy colorado. Definitely worth getting a quote from them.
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September 2022 by Nicole Smith
They have worked on three of my vehicles about four different times and each time was a great experience. They pay attention to detail and and are quick to correct mistakes made in a timely manner. They are very professional and do excellent work. They are the only body shop I recommend and I live in NC.
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August 2022 by Cynthia Ballard
Working on my car. I'm pleased with their work.
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July 2022 by B Jernigan
I could not be any happier with the results of having my car repaired at this collision shop. I have been to others that were not as friendly and efficient. Brian and Cindy were able to answer any and all questions I had regarding my repairs. Thank you for a job well done!Service: Auto body & trim replacement
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July 2022 by Raul Martinez
Repaired side view mirror without connecting the electric. Then stated the mirror was inoperable when repaired. Mirror was working when knocked completely off in accident. Your job is to fix it, how can you determine if it was working. Then requested an additional insurance claim to fix it right. Complete rip off. Terrible.Service: Auto body & trim repair
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May 2022 by Nicole Mason-Smith
They have worked on three of my vehicles about four different times and each time was a great experience. They pay attention to detail and and are quick to correct mistakes made in a timely manner. They are very professional and do excellent work. They are the only body shop I recommend and I live in NC.
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May 2022 by K D W
Rick is super awesome. Thanks for helping me today! I would recommend this place to everyone. 15/10.
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October 2021 by Nicole Mason
They have work on two of my vehicles about four different times and each time was a great experience. They pay attention to detail and and are quick to correct mistakes made in a timely manner. Very professional and great work. They are the only body shop I recommend and I live in NC.
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July 2021 by Meri Brewer
Scam artist in collision got called on his bluff! Apparently “Rip-off Rick” accuses customers of arguing when asking intelligent questions. I only wanted an estimate, but was asked a million questions about the insurance company…because —get this—it’s in the customers best interest for Mike Duman to use the parts that the insurance company recommends. Please! Every estimate doesn’t require insurance authorization! So basically those stories about Mike Duman being a crook—goes for his employees too! Don’t trust these people! You’ll regret it.
