-
October 2023 by Angel Zombar
I had a 1 day rental starting on a Saturday morning at 9:30 with a return date of Sunday by 9:30 am. The girl was pleasant and did a good job when I picked it up. I was finished moving and had a friend come out to give me a ride so that I could return the truck at 11:30 pm Saturday night through the drop box and not have to get up early on Sunday. Imagine my surprise when I received an email saying my card was being charged for 2 days of rental. When I called them to ask about it I was told that they aren't open on Sundays so with it being Monday that would be two days. I explained that I actually returned it the same night and that it is not my fault that they aren't open on Sundays. I was told they couldn't change it and to call another number. I tried that number twice with no answer before I decided to call Penske. They were great and had no problem issuing a credit back my card. She actually explained to me what the girl at Mike Duman's needed to do. I called Mike Duman's and very nicely passed along that Penske said she had to do a manual over ride on the return date in order to keep that from happening in the future. She said she doesn't have the ability to do that which doesn't sound right to me. If that is the case then I would have liked to have been told that before I rented it because I would have chose to rent elsewhere rather that go through all the hassle of them overcharging me and trying to get my refund.
-
August 2023 by Jana Perkerson
This was my first and last experience with Mike Duman rentals. I rented a 15 passenger van for a family vacation. The van had an odor where we had to get air refreshers for the vents. The seats were soiled and the a/would blow on full blast even when it was turned dow. My family had to ride to and from Miami with blankets on. The transmission slipped and the oil light cam on before we reached the South Carolina line. I called back she we were in a port and was told I would be compensated. The compensation was $82 off of the mileage. Will I use them again???NO Will I recommend them??NO. Worst experience ever
-
August 2023 by Aleksander Phillips (Shrek33sander)
This place is fantastic! The staff is always super friendly and helpful, and they ACTUALLY have cars available, unlike Enterprise. Highly recommend this business
-
August 2023 by Kimberly Carulli
This place is horrible. The manager is extremely rude. Don't rent from here. The manager has left me a Type 1 diabetic standard. I don't even have my insulin to live.
-
June 2023 by Ciera Taylor
If you like being disrespected and lied to then this is the rental company for you! If you like your card ran 5 times in a row without your permission this is the rental place for you. If you want an honest and helpful rental company go to any other place then here. There are plenty of other good rental places that respect their customers and don’t talk to them like animals. Save yourself the headache .
-
April 2023 by Flavio Fernandes De Melo
Good customer service. Nice reliable cars with low mileage. Good prices for rental cars and you can use your debit card as long as it's connected to a bank account.
-
November 2022 by David E Williamson
Incredible client support!!! Different areas ought to show the Suffolk VA one. Subsequent to leasing a few vehicle rental administrations, I assume I saw as the best one.
-
October 2022 by Addie A Johnson
When we arrive our desired vehicle was not available, but the staff quickly upgraded us and we were quickly on our way.
-
October 2022 by Charleen R Davidson
Professional and accommodating. Excellent customer service!!! Other locations should model the Suffolk VA one.
-
October 2022 by braimah nurudeen
Everything went smoothly during the pick up and return process. I was satisfied with the quality of the customer service I received. Every employee I interacted with was willingly accommodating to my needs. Thank you everyone who assisted …
-
October 2022 by Monmoto Ghosh
Incredible client support!!! Different areas ought to show the Suffolk VA one. Subsequent to leasing a few vehicle rental administrations, I assume I saw as the best one.
-
June 2022 by Лиза Коротяева
good vehicle. easy to access. good shuttle system. The only negative is that they make you fill your tank within 2 miles of the airport when returning the vehicle (and the gas was like 70 cents a gallon more...5.19 per gallon!).
-
June 2022 by susan roberts
Pretty good service from the staff members an happy with the car.
-
June 2022 by Brad Washington
Reasonable price, great service IF you are a member.
-
June 2022 by Autumn Hudson
I can't recommend this enough. This is literally the best one out there.