“I went in today on a Saturday with no appointment. If the customer service i received today is any indication of how I an valued as a member then I will NEVER need another financial institution. I was greeted by a receptionist who was very friendly. I waited about 3 to 4 minutes before I was greeted by an associate named Rose. We hit it off immediately. She was GREAT. Got everything done I needed to do in record time even with some computer issues. I hope everyone at this branch and throughout navy federal has the dedication to customer service as I received from rose today. My faith in customer service has been restored. ?”
“We had a wonderful experience working with Kristen Smith and TowneBank Mortgage. She is very knowledgeable and answered all of our questions and concerns quickly. The entire process was much easier than we expected and we highly recommend her.”