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January 2024 by alyssa a.
Customer service was great! Getting gas here was easy and no lines. I did get food poisoning from the Mac salad and chicken though.
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January 2024 by Maria C.
My husbae and I had the late night munchies, and this place was right on time. I am not sure of the hour, but it was close to midnight give or take a hour and we pulled up.When we first arrived no others were inside, but after 5 or 10 minutes customers started pouring it. Luckily before the others showed up, we were able to order food with no reservation.I could overhear others ordering and received push back due to the limited choices available.I have never visited Royal Farms after 'normal' business hours and expected to get food. But on this night it was a first and they came through.I believe my husbae ordered a chicken dinner meal and I ordered a few chicken tenders.I ordered three tenders, but only should of had two. The tenders were pretty thick and filling. :)It's been about 6 weeks since I visited and I haven't returned since. I plan to check them out during the day to see what they offer during 'normal' business hours.But the location was perfect and the service was pleasant as well even at that late night hour.Have fun and enjoy life :)
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December 2023 by Ro brown
The 1st time I tried chicken,from this location. It was pretty good. So I decided that omw to work& I wanted chicken, I'd stop here. Twice the breast was super dry. So I decided to get legs. Today,the size of these drums are super small & dried out. I noticed I was given 1 extra piece. I guess to compensate. But this doesn't add up. It should've been 2small=1 normal size & I see feathers. 1 isn't even as big as the biscuit .I should've checked the box before I got on the road
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December 2023 by Candice Crow
Just left after a WONDERFUL experience.I was worried my autistic son wouldn’t like the Mac n cheese, they happily went above and beyond for us!They asked extra questions while making the order to ensure my 2 autistic kids would eat their food, given this was our FIRST time getting food here.The entire staff was so kind, extra helpful, and even brought tears to my eyes with their kindness, compassion, and willingness to understand. ❤️Definitely will be back, top quality customer service. ❤️
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December 2023 by Egg Berta
The staff here is so rude I think the lady is called Shanee an oversized built woman i buy chicken all the time they definitely lost .There's also a white woman with red hair she was rude to.How hard is it to substitute? They can do it but they are just terrible people who hate their miserable lives.Corporate slaves.
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October 2023 by joanne95303
Their fried chicken, service, employees and cleanliness are exceptional. If you're a Rofo customer, gas is a little cheaper than usual. The gas station is well lit and the rest rooms are well kept. They offer hot dogs, hamburgers, sandwiches, subs and potato wedges. This location always provides service with a smile!
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September 2023 by Kellie Z
We absolutely love the new Royal Farms on 58 East (Holland Rd) in Suffolk. This stretch of road badly needed this quick market and gas station, and deli/hot foods counter. There is a reason that big chicken outside every Royal Farms Market. It is because their fried chicken is so good! Fresh and hot! They also make fresh sandwiches to order. We are heading west tonight but still stopped and got snacks. The restrooms are so clean with the fancy sinks that have touch free hand soap, water and hand dryers on each sink. Candace, the manager on duty was super helpful with our purchase when our candy didn’t ring up at the sale price. She also kindly assisted the man next us as well. We uploaded the app while we were there so we can start earning points because these Royal Farms Markets are popping up everywhere and we are loving them!
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August 2023 by Krystle Cahoon
If I could give this store zero starts I would. I went in there to purchase potato wedges and a neon burst. I get up to the register and the two ladies behind the counter were borderline rude. They asked to see my if for the neon burst so I handed them my ID. They got an attitude and asked for my husbands ID because he came in with me. My husband did not bring his drivers license with him. So they refused to sell it to me because my husband was with me. When we tried to get answers they just said because we rode in the same vehicle. What would they have done if my husband had stayed in the car? Make me go get him to by MYSELF alcohol? What if my underage kids were with me? Would they have refused to sell it to me. This “store policy” is outrageous. By the way I am 34 my husband is 38 and I had MY ID!!! Avoid royal farms and you can avoid minimum wage garbage that hate their jobs so they take their attitude out on you. I have contacted corporate and will continue to take my business to Duck thru.
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August 2023 by Frances Lee
I had a great experience at this location. I received great customer service from the team at the Holland Road location in Suffolk, VA; and the food was very good as well! Thanks.
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August 2023 by Krystle C.
If could give this store zero stars I would! I went in there to purchase potato wedges and a neon burst. I get up to the register and the two ladies behind the counter were borderline rude. They asked to see my ID for the neon burst so I handed them my ID. They got an attitude and asked for my husbands ID because he came in with me. My husband did not bring his drivers license with him. So they refused to sell it to me because my husband was with me. When we tried to get answers they just said because we rode in the same vehicle. What would they have done if my husband had stayed in the car? Make me go get him to by MYSELF alcohol? What if my underage kids were with me? Would they have refused to sell it to me. This "store policy" is outrageous. By the way I am 34 my husband is 38 and I had MY ID!!! Avoid royal farms and you can avoid minimum wage garbage that hate their jobs so they take their attitude out on you. I have contacted corporate and will continue to take my business to Duck thru.
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July 2023 by Dave L.
They Have some great coffee, though occasionally lacking service. Still a decent spot overall.
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July 2023 by ML Jax
For this to be a new location, customer service is suffering. I paid for food here and walked off because it was so bad. I would like my 15-plus dollars back. I didn't want to deal with the crew. Crystal didn't understand how to read the screen with my order. She allowed customers to go ahead of me and was rude. She had a bonett on her head at work. How professional is that. That is bedroom attire. I'll never come to this location again.
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June 2023 by Vanessa Hughes
Clean bathrooms, clean store, super friendly staff, and chicken is bomb.
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June 2023 by Alonzo Townes
Walked in to get a chicken tender box.. asked the young lady if the chicken was fresh and if not, could I have some fresh chicken. She replied “Yes the chicken is fresh”. . . She lied.Chicken dry as hell. I’ve been holding off for a review on my last 5 visits at this location but this visit did it! I find it criminal to pay almost $15 for some chicken jerky. Will not be a 6th visit.
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June 2023 by Christopher Yingling
I have yet to have an order actually be fresh. Everytime I go here I’m getting room temp food. Nothing is ever made fresh. It’s just a bunch of fried food that sits in pans. If you all want to serve food then make it fresh for the people. Definitely going to stick with going to Wawa when I want something made fresh. At least there it’s made fresh to order. Putting a Wawa in that location would have been more beneficial to the community than Royal Farms.
