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October 2023 by Mercedes Mann63
Great customer service and really quick turnaround time for state inspection with an appointment. I arrived early and was able to get my car inspected a little earlier. The waiting area was really clean and comfortable. The receptionist was nice and very polite. I would definitely recommend this place.Service: Vehicle Inspection
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October 2023 by Carla T
Suffolk Automotive was great. We called at the last minute prior to working out of town for an extended time.They were able to get us in quickly. The gave us an 11:30 appointment. They came to service the vehicle on time. The service here and their reputation is impeccable. If you need your Virginia inspection done, I recommend you tgoing to Suffolk Automotive. I will definitely be returning.
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October 2023 by Lisa Cover
I went to Suffolk Automotive Care for a vehicle inspection. It was easy to get an appointment and Megan was very friendly and helpful.My car failed the inspection but they were able to get the parts I needed and David fixed everything and got me back on the road - the same day!I'm glad I found this shop! Service was great and prices were affordable - yay!!Thank you!!Services: Air & cabin filter replacement
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October 2023 by Rodeshia Anderson
Thanks for your service. This was my 1st time visiting your establishment. We were in and out quickly. Everyone in the facility was welcoming and your price are very reasonable. Thanks again we will definitely be back in the future.
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October 2023 by Joy Bermudez
10/10 would recommend! I don’t say that for everyone. I called for same day service and they happened to have an opening. They’re super nice family owned business, great service, definitely coming back.Service: Oil change
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October 2023 by Doug H.
They (David and Meggan) have a problem. Not truthful Mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
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September 2023 by alicia Seeley
David was absolutely fantastic! I have been having the hardest time getting in for an inspection, and I was so happy to be able to schedule an appointment with Suffolk Automotive. Many other places are so short staffed that they only do same day and first come serve. I unfortunately had to reschedule my appointment due to a work commitment, but the woman on the phone was so sweet and accommodating. She rescheduled me with none of the attitude that is received from other service centers. I came in this morning, and David greeted me with a positive attitude and smile despite the yucky weather outside. This is a bit of a drive for me from Norfolk, so I had originally only planned to get my inspection done here. However, after seeing the team here,I will be coming here for service.
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September 2023 by Barbara Sergeant
Every time I go to this awesome business, I'm reminded of how great they truly are. I get the best customer service from Megan and David and such professional workmanship from Ron. I know their other staff are excellent also, but these three are ROCKSTARS!!! I only use Suffolk Auto for all my vehicles!!!Services: Air & cabin filter replacement
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September 2023 by Ali 8p
I spoke with a few shops regarding a rough job on my vehicle. Each estimate I got was just stunningly outrageous. As a last ditch effort before ripping into it on my own - knowing full well what I was getting into without the proper tools, I called Suffolk Auto. I explained the situation in detail to David over the phone and got an estimate that was (no exaggeration) almost 1/3 of what everywhere else was quoting me. I was nervous that my dramatic explanation wasn’t getting the job description across properly so asked if the technician who’d be working on it could run out to the parking lot prior to my appointment to verify they’d be able to do the job. The tech had no issues doing so, and right then and there the tech (I unfortunately didn’t get his name) and David verified they did have the proper equipment to tackle the job and even gave me the “worst case scenario” estimate. STILL less than half the cost of anywhere else I spoke with.They were able to get the entire job done in a day with no issues, had excellent communication, and were incredibly friendly throughout the entire process. I have only ever had one person touch my vehicle aside from myself; being in a new area and having to find a new shop to do the rough jobs was quite intimidating, but I am beyond pleased with the entire experience I had with Suffolk Auto. I will happily be a returning customer, and happily recommend them to anyone.Thank you all SO VERY much for taking the stress out of this situation!!Service: Steering & suspension repair
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August 2023 by Iliana Rodriguez
I was looking to have my car inspected. Called a few shops but everyone I spoke to was a bit short and rude. I am glad I found this shop. The vibe in here is very chill and the staff is very friendly and hysterical! Thank you David for inspecting my vehicle and for rotating the tires. And a special thank you to Megan. What a freaking sweetheart! I will recommend your shop to ANYONE who wants great service and great prices. God bless you guys. Until next time. Once again, Thank YOU!Services: Tires
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August 2023 by Tracey Poley
David was awesome! Got me in and out with my inspection and even provided me with tail light bulbs to ensure I passed my inspection! Very nice and friendly staff! Would highly recommend!
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July 2023 by Heather M.
David Harrell and his team at Suffolk Automotive Services are absolutely amazing This is the only trustworthy car mechanic I would recommend in the area They are very efficient and knowledgeable they give it to you straight and will not charge you for unnecessary things or imaginary things like blinker fluid This is one shop that does not care if you are male or female they will treat you with the sameDignity and respect no matter your pronounThey offer warranties and very reasonable prices If for some reason they can not get the job done they will find you the right references I've been coming here the last few years and my company now uses their services for our fleet repairs also The receptionist Megan is amazing and super quick to help you with a smile All the techs here are polite and hardworking This is the best mechanic in Suffolk and in my opinion in the 757
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July 2023 by Rick Huntsman
Had a very good experience at Suffolk automotive today! They all three went above and beyond to insure that my wife Jeep Patriot was safe for her to be on the road since she works night! We have been battling this problem for over a month even with the dealership we appreciate all that they did today to give us a piece of mind and for my wife to feel safe!Service: Steering & suspension repair
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July 2023 by Kevin Krueger
My Envoy broke down during my road trip right before 4th July weekend, Friday night. The alternator failed. I towed it to the only repair shop open on a Saturday. Not only did they get my car back on the road before noon the next day! But they were the nicest folks to deal with. Highly recommended
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June 2023 by Rodger Witchey
I got to meet 3 of the most interesting people. The Receptionist Debbie was just an absolute joy. After speaking to Debbie for just a few minutes, I knew I would enjoy returning to the shop for years to come. A gentleman, a customer, sorry but I forgot his name, was also someone I felt a certain kinship with and will remember him should I ever see him again. He was a salt of the Earth type person and we spoke of by-gone times that we both missed. Finally, the Mechanic/Owner, (I am really bad with names bit I think it was Mark or Mike) he inspected my vehicle, it passed, and he had a small list of things he thought I should be aware of but they were not critical items so, I could put them off if I wanted. He did, however, give me an estimate which at first, I thought was high but after thinking on it a bit it really was reasonable. I only thought it was high because I usually do all the work on my cars, and I didn't think it would take very long to do the work. I am getting older though, and it would take me forever. I have been looking for a mechanic I can TRUST, and I think I may have found that person. Trust does not come easy for me so; this says a lot. I hope everyone will try this small business and give a good referral online. I will return team Suffolk Automotive.Service: Vehicle Inspection
