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November 2023 by Matt S
Got some new tires and an alignment. I specifically asked about the front left because the old tire had been wearing funny but was told the alignment took care of it. When I got home and looked at the paperwork later, I see they didn't even mention they couldn't get it within spec. These tires were very expensive.
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October 2023 by L Rainey
I’m very disappointed with this establishment. Took my SUV there on a Saturday at about 12:30 pm for a state inspection , oil change and tire rotation . Received call Sunday morning about 9:30am that my vehicle was ready . Upon the arrival of my vehicle I Immediately noticed my doors were unlocked , very visible scratches and dents on the passenger side of my vehicle. They were not there when I dropped off my vehicle for service. Walked inside to alert manager of the damages. He stated he wasn’t able to do anything about it because he was leaving on vacation. I was livid .. He provided me with a complaint number to call . Needless to say to this day I haven’t heard anything from the manager or personnel. I filed a claim with their insurance company. Claim denied . So I’m left to repair my vehicle that was damaged while being serviced on their private property. Called police took them 3hrs to come and file my report. This is just the beginning. So much more to tell about the incident. I wouldn’t recommend this shop at all . I didn’t even get I apologize for what happened. They just didn’t care .. I live in the Chesterfield Virginia area two hours away . A Hugh inconvenience. Basically I wax told im responsible for any damages done to my vehicle while my vehicle is in their care And that’s not fair to the customers. They took no accountability. I added a few photos. It looks worse than it appears
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October 2023 by luis melendez
Clowns. Came in for an inspection. Tried to charge me $400 to replace both side marker lights. They said the front bumper had to be replaced. When I said no they offered $238 because the tech had a work around that didn’t need the bumper removed. I replaced them myself for $7 in the parking lot of the auto parts store.Gave them 2 stars because they never need appointments, it’s usually walk in service. Which is convenient. They get the job done just do your research with the recommended services.
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October 2023 by RW Umphlette
not happy with this place.i am a used car dealer.i could give them 20 cars a month to inspect and buy tires.took a car there and left it to get inspected.took them 3 days.on the 3rd day car would not start due to weak battery.wanted to charge 100 dollars to jump start.also wanted 100 dollars to find out why fog light wasn't working.just the buld.there prices are higher than other garages.
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September 2023 by Shakirra Jones
I got there at 5pm they close at 7pm. I was there until 7:30pm with my little son. I waited 2 hours 30 minutes just for them to tell me the tool they need is in someone else’s box. Talk to the district manager and they did not help the situation at all.
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September 2023 by Jaya Jackson
Highly disappointed in the store manager (Darrell Ackiss) . Mr. Ackiss had me and other customers sitting inside the lounge area on 9/2/23 for two vehicles for inspection. Mr. Ackiss did not make me aware that my car was ready. I had to wait for over an hour after my car had been services before asking Mr. Ackiss if my car was ready. Mr. Ackiss caught an attitude with me this is poor considered poor customer services. I left the store while waiting for my second vehicle to get services upon returning I received the same results accept this time the other representative had no idea where my paperwork was turns out both vehicles were ready at the same time had your store manager been paying attention to detail and not caught an attitude with me he would of told me both cars were ready. This poor customer services and along with the attitude he was presenting can cause your company to lose customers. As the manager he is supposed to represent your company and provide the best customer services possible
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August 2023 by Brad Sheffer
I waited thirty five minutes to speak to the manager to discuss repair options for my truck because the person working at the counter forgot why I was there. Poor customer service.
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August 2023 by KratosBackHand
They always get me for more than I came in with. Wanted to get my starter fixed and an hour into the service they're telling me my battery is faulty too.. I accepted stupidly because my electrical functions were already fine. Half hour later they supposedly finished and my car is already turned on and running in the parking lot.. HUGE red flag. I turned it off and tried to turn it back on and surprise.. the starter hadn't been fixed like they claimed it had. Can you guess why it was already running in the lot? I wished I had marked my battery too so I could check if it was really replaced.. This has been a habitual issue I had with this service facility even before the name change.. Especially when it comes to alignments.
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August 2023 by Karen Shirar
1st let me say, I have nothing but LOVE for everyone in the shop. Auto mechanics are the must underappreciated people in the world. They destroy their bodies by the time they retire.And boy, could I tell upper management does not care about their people one bit. They were way overbooked! I made an appointment but it meant nothing. It was an hour and half past appointment time before they brought back my truck.Their management clearly cares nothing about their mechanics. Stear clear of this place.
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August 2023 by Leyna Love
Would say I love them, but for the simple fact my fiancé went to get my tire serviced and was quoted $300 for one new tire installation and oil change. They didn’t offer to order a tire at all and I’ve had them change a tire as well as an oil change and have never been quoted that much for a singular tire and oil change
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July 2023 by Jen - Jen
Be prepared for long wait times but they get the job done and have reasonable prices. Only real complaint are the chairs, really wish they hadn’t gotten rid of the couch.
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July 2023 by Jeffrey Williams Hampton Roads
What's the point of making an appointment if you still end up waiting over an hour past the appointment time for them to even look at your car? That's what happened to me today at Tire Choice. On Monday I made the appointment for Saturday at 9 am. After an hour wait, they told me that they wouldn't get around to looking at my car (for a headlight bulb replacement) until the AFTERNOON? I was disgusted--especially since they charged me nearly $300 to fix this same headlight only a couple of weeks ago. I won't be visiting Tire Choice again.
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July 2023 by Holly Boyce
I had a great experience getting a wheel alignment. I scheduled my appointment on line. I would highly recommend that perk. They were very busy, but with my appointment, I was in and out much quicker than I even expected. I would definitely go back.
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July 2023 by Patricia Lewis
Great service. Price wasn't to bad. They are hiring. Work on my my car, ?
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June 2023 by DeUnka
I love this Tire Choice Auto Services They Are quick The guys are very nice and take good care of our cars and customers with great prices I definitely recommend them to all my friends and family.
