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March 2024 by John O.
Waited 30 minutes in line because there was no checkout people and the self checkout was closed on one side, The checkout girl tour right quick during the middle of the night with 20 people in line, the most mismanage business I've ever seen in my lifetime the quality their meat is terrible
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December 2023 by Andrew D.
Self check out experience was miserable. I walked away from my groceries... and those who came with me to help shop. The store otherwise was very nice. The food selection was great. Too bad the self check out machine couldn't recognize it. The poor helper tried her best to assist us. The first time was ok. The second time was awkward. The fourth time she had to assist it became clear the user experience on these machines does not work. Have a nice shopping experience... don't use the self check out.
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October 2023 by Lynne A.
I had not been to Kroger in Yorktown in a while. I had several bad experiences with shopping for an hour only to have the scooter run out of power. Yesterday I noticed that they had new scooters and the guys that return carts were on top of it. Another thing that was quite refreshing was all the employees were actually working and taking pride in their jobs and being neat. They had knowledge of products when you asked a question and nobody was on their cell phone like at Walmart talking personal business. I had an issue with what I thought was overcharging for items and the lady in customer service was extremely helpful and friendly resolving the problem. I will be a regular customer again because there is some bad service out here and besides good products that's important to me. My biggest disappointment was I splurged and bought a little Ribeye steak for 19.99 that said usda prime and when I cooked it it tasted like crap no flavor like I expected.
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June 2023 by John V.
My family and I have been to different Krogers and by far our favorite is the Kroger at Yorktown. I understand that each person may have different experiences when they shop, even our experience varies per visit. However, the most consistently well maintained and stocked Kroger is Yorktown. The staff I have interacted with is also friendly, relative to other Kroger locations. Overall, the well stocked items and store layout are the main reasons why we choose Yorktown as much as possible.
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June 2023 by Karmacrab A.
Only go to this Kroger if you don't mind regularly waiting in line for 20 minutes at the self-checkout line and longer for regular checkout. Also, I hope you like bagging your own groceries. For a company that made record profits last year, it's ridiculous for them to never have enough employees to keep the THREE checkout lanes they have open. They won't even keep all their self check-out lanes open because they either refuse to hire/schedule enough folks or pay people enough to actually get workers. Completely unacceptable for a company that continuously posts high profits.
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February 2023 by Liz M.
I'm originally from Cincinnati (where Kroger was founded), so I've been to quite a few locations over the years. This one is by far the worst. The produce section is horrendous. I don't know how many bags of lettuce, packs of chives, watermelons, etc. I've purchased only to find that they're spoiled by the time I get home. They're also frequently out of celery, a well-stocked item in every other grocery store. Speaking of low stock, this seems to be a common issue here and you can expect the out of stock items to remain that way for weeks on end. Their customer service is non-existent. The cashiers at the self-checkout are frequently gathered in conversation at the front of the store complaining about their jobs instead of attending to their customers. Expect to wait a while if you have an issue or need to use coupons. And lastly, the people at the tables they allow to be set up outside of the entrance are persistent and aggressive. The last thing I want is to be harassed when grocery shopping. I've been to the Grafton, Hampton, Chesapeake, and VA Beach locations and all are superior to this one. For the escalated prices, I expected so much more. Do yourself a favor and skip this one!
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August 2022 by Marie M.
This is a review of the deli at the Kroger in Hampton, VA. I stood there for 5 minutes today, waiting to make my order while two employees continued to slice meat as they ignored the customers at the counter. When I finally had the attention of the worker, I placed my order and she wrote it on a form. (I had seen the form on the counter and would have filled it out myself, but there was nothing to write with near the form pad.) She said I could pick up my order (it was only 1 lb of ham cut at #2 width) after I did the rest of my shopping. So, I shopped, picked up my order and checked out. When I got home, I discovered that she had given me 1/2 lb. of ham, cut at a much wider # than I had ordered. It was sort of insult to injury. Poor service all around.
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May 2022 by Leonard M.
They were dreadfully low in labor in Deli. Chris was excellent! Being over worked from 5AM, looking at tired as can be, trying to close the Deli, he mustered up enough energy to take care of us. Kroger?! Take care of awesome employees like him. He is invaluable to this struggling economy. We will keep coming back on account of excellent customer service that Chris is so good at. Thank you!
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April 2022 by Tammy P.
I purchased a product from this store in Feb.2022 that was expired in Aug.2020! After consuming some of the product and becoming ill is when I noticed the expiration date. I returned the product to the store and they took down my info and told me there were going to return said product to the manufacturer. This did not happen! Therefore, I have no claim!! Kroger did not take any of the blame for selling an out of date product. Customer service like that is not customer service!!!!!
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January 2022 by Kara S.
Horrible customer service! Their grocery pickup service is a joke. Rude & unprofessional employees. Items are always out of stock.
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January 2022 by Nick W.
This store has turned into a complete train wreck. I used to love shopping here, but then the customer service became non-existent. Stopped by tonight to give it another chance and now there's no customer service and the shelves were empty. You could tell the place hadn't been stocked in days. One might assume it's due to shortages or a lack of employees, but I went down the street to Food Lion (since Kroger was out of everything) and all was good. Poor management had killed this place. Do yourself a favor and pass this place by.
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December 2021 by Cornell C.
So, today I experienced the Kroger rudeness that others wrote about on this site. Searching for a COVID self testing kit, I called the number on the web page for the pharmacy. However, I mistakenly connected with the gas pump station. Not, recognizing that I been given a wrong number, I asked about the store's availability for the COVID rapid self test. Instead, of professionally informing me I had contacted the gas station, the attendant rudely stated she worked at the gasoline booth and abruptly disconnected my call. I then contacted the manager about this treatment, I am hoping the next customer is treated professionally.
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December 2021 by Jaime W.
Rude staff. I was forced to check out in the self check line as there was only one live check out with an extremely long line. Front end staff accused me of theft despite receipt proving otherwise then stated "whatever" when proved wrong. I frequented this store for four years but will take my business elsewhere!!
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December 2021 by Max K.
Since my last review, this Kroger has gone downhill. They are regularly out of stock on tons of items. Additionally, the manager would not accept Kroger store coupons and manufacturers coupons on items that were already on sale. There is nothing in Kroger's coupon policy that says that coupons are not allowed on sale items and I have previously combined coupons with sales at this location before.
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September 2021 by Fla W.
where i live there is no kroger stores but they started delivery in my area.dont bother each time i ordered even tho i said do not replace any items. omg you do not know till they deliver that the items are out of stock...bad system never again. they refuse too do anything but small refund. 10 days really for a refund. disgrace. just lost customer . dont treat customers that way . no caring attitude.
