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November 2023 by Jerry Farmer
The right part, and great customer service.
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September 2023 by Mary Gardner
On Sunday September 10, 2023 I came to O'Reilly for a light bulb for my tail light. I received the best service. Mrs Danyelle and Mr David went above and beyond to help me. Their guest services was awesome. I would like to thank the both of them for all they did to make my day. Awesome job to the team and Manager. Thank you.
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September 2023 by Jasmine Horne
Came in the store to get some things for my car and Daniela was very helpful and respectful when I didn't know what I needed. Nice to see women in the auto parts work field. Keep up the good work!
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August 2023 by 804 Swervin
Went into this location for wiper blades, and left with wiper blades and money back! The associate David, told me about there 1 year wiper blade warranty that I was unaware of. This saved me $20 that I would've thrown in the trash and also showed his loyalty to the customer in helping me save money
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August 2023 by Geneva Dixon
I was treated with respect over the telephone and in person. My orders were right in time. My hat goes off to the team at O'Reilly's.Thank you
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June 2023 by Mike Dibella
Terrible customer service. Wife went in for a battery and they refused to replace it even though they offer free replacement. They wouldn't replace with an economy line battery, but they would with the premium line. No reason why the battery couldn't be changed. It is not difficult to access nor did they need any specialized equipment. Terrible customer service. Wouldn't even give them 1 star. Go somewhere else.
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June 2023 by Kristina Howard
Great experience with them every time i have to go in there. The staff is friendly and extremely helpful and they dont treat females like they are clueless like some of the other parts stores. If they do not know the answer they take the time to try their best to find the answer. I would recommend the tappahannock store over any other auto parts place in the northern neck and middle peninsula. GREAT PEOPLE WORKING THERE.
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May 2023 by Timothy Dixon
Very helpful in getting me a replacement (specific, OEM equivalent) oil drain plug for my Ford Edge.
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April 2023 by Erika Garner
Chris and David are the best!! If you need it, they can provide quality service and parts with expertise. Thank you!
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February 2023 by Tyler Stokes
Great parts store always able to go the extra mile when helping someone unsure of mechanical issues
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January 2023 by Linda Richards
They changed my battery in the rain, when 2 other auto stores refused to.I highly recommend O'Reilly for all your auto needs!
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January 2023 by Kristin Brooks
Super friendly and approachable staff!I’m no mechanic and couldn’t tell you the difference between one part to the next, but the employees always asks the right questions to make sure I get what I need.The customer service is top tier!
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December 2022 by Caitlyn Mcghee
Staff doesn’t greet you or help, the older white lady (manager I’m guessing) with the short white hair is the rudest she can be …. Always a stale face and has an attitude 24/7. I’ll be giving my business to auto zone and advanced like i have been. Disgusting.
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December 2022 by Matisha Johnson
Love this part store very much.
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October 2022 by C Simmons
Staff not helpful at all, only 2 guys and they were too busy telling stories about nothing related to that business to help me find the part I was looking for. Just pointed to a wall and left me on my own. I'm not a mechanic and needed help. Even when I told him I couldn't figure it out, They still didn't help. I left & went somewhere else where it took the guy about 30 seconds to put the part in my hand plus he gave me 3 options that would work. Prices were much higher at O'Reilly too. Never setting foot in there again.
