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October 2023 by Kristen Beech
(Last week) Of course I left my phone on top of my car as I left for work, noticing only in time to see it without its case flying through the air before it smashed on the road. Worse than losing a phone, is the knowledge that I’ll have to go to spend a day in a Verizon Store…I went to the Tappahannock Verizon store (not one I’ve ever been to) to begin the “process”. What I was dreading initially, turned out to be the most pleasant and quickest experience in a Verizon store that I’ve encountered! Ashley was delightful, kind and very efficient!! Thank you, Ashley, for making the process effortless and for all of your help!! Great job!!
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September 2023 by Sharon Jett
Tracy was very helpful today! He went over my billing with me, checked my needs and saved me approximately $80 per month. By far, the best in store experience ever!!
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June 2023 by Robin France
You are Blessed to have Jenall as an employee. She cares and doesn't ever make us as customers feel d*** or stupid. Bigger yet , we are Blessed to have her back in Tappahannock. PLEASE don't transfer her again! Tappahannock Verizon for the win again✨️✨️✨️✨️✨️
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June 2023 by Brandon Linton
Great service with Charles not only I get a new phone and keep my number my wife and I also got new watches thanks ?
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May 2023 by Robie Hite
Darrell Did a very good job helping me And the manager they both deserve 5 plus Stars
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May 2023 by Caren Awad
BeauAbsolutely 100% satisfied!Excellent service!
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April 2023 by Amy Cox
Our experience went better than expected. Our sales rep was beyond curious, helpful and made the process painless!! We love our new phones even more thanks to him but I wished I caught his name to properly thank him.
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April 2023 by Amy Hodge
Our experience went better than expected. Our sales rep was beyond curious, helpful and made the process painless!! We love our new phones even more thanks to him but I wished I caught his name to properly thank him.
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March 2023 by Mark Bunns
Beau and JeffWonderful Service and they were very professional. I would definitely recommend these guys.
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March 2023 by Antonio Hundley
Beau helped with my iPad purchase and was very knowledgeable and helpful!
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December 2022 by Shay Luv
Ms. Alana Carter was more than professional, knowledgeable and helpful. I had never had a watch before but Ms. Carter explained to me everything it did, how it works and help me set everything up! This was one of the most enjoyable purchases I've ever made and would highly recommend all Verizon users and those who do not have Verizon, to get it! - Get with the Verizon program! Every Verizon employee should be like and treat customers the way Ms. Carter treated me. Stellar customer service, friendly, very knowledgeable of all the products and professionally kind!
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December 2022 by Jane Whitcomb
Had phone data transferred to new phone for $49.99 - they had me leave before transfer was complete. Clerk didn't even transfer Sim card. Couldn't receive calls or texts. Had to travel 1 hour back to store. Absolutely no apology for inconvenience from anyone at store. I'll find another Verizon store next time.
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October 2022 by Salenia Purce
Went to this store and Amaya B did amazing she took care of me and gave the best customer service she went above and beyond helping me get a new plan and got me in and out because I was on crunch time and she did exactly what she said!!! She said she would have me out at a certain time and certainly did that I mean AMAZING I WOULD RECOMMEND ANYONE TO GO TO AMAYA THANK YOU SOOOOOO MUCH!!!!!
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October 2022 by Debbie Duckett
Incredible service. Staff are knowledgeable on all products and plans.
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September 2022 by Kimberly Baker
I called today and spoke with Dyamin because the store (Kilmarnock) where I bought my phone and bought the liquid gel screen cover (liquid gel cracked) said they just sell things and do nit do anything ekse.Dyamin called that store and they hung up on her.Dyamin said she woukd help me with the liquid gel tomorrow.A real genuine customer service employee. She deserves a raise. I don't know why or how the Kilmarnock store is still open.It's worth the 1 hr drive to have my phone fixed. Thank you Dyamin.Thank you Dyamin. they couldn't help me with anything. The scThe
