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February 2024 by shawn macauley
This place is unbelievable to say the least. Teresa likes to talk over people while they are talking not to mention when asked what time an order will be filled she says oh after lunch. Seriously unprofessional and then when you show up “after lunch” all of a sudden they claim they can’t fill the order 2 days early when it’s a new prescription as in not a refill. I wouldn’t have even giving one star but I had to in order to comment. I’m sure some of these people are hard working good people but they have some that are not. They also gave the wrong order when they had an updated one they were supposed to fill they handed out the old one. I could go on like the time they were asked if a vitamin order was ready and they said yes then handed over a heart medication instead without saying that it was a heart medication, which made the client very sick. Yes the doctor did order the heart medication but CVS was told not to fill it afterwards and they did and handed it out as a vitamin. To top it off afterwards when asked about the vitamin the during the next visit they said “oh well that’s over the counter” and pointed to another part of the store. “It’s over there” maybe they could have said that the first time. Maybe if I was related to them they would have helped me find it. In my opinion that’s a lot of mistakes to make in a very short amount of time and don’t try to talk to them about it because they will retaliate.
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February 2024 by SaRah Jane
DANGEROUS!!! Changing my rating after a couple months of using this Tazewell CVS. I feel that even after speaking directly to the Pharmacist, nothing has changed. If you're new to the area, make sure you look at what they're handing to you bc they won't tell you. Even over the phone, they do not speak professionally. I've been handed heart medicine that I thought was a vitamin and ended up taking it for a week and got very sick. The last medicine filled for my pain management was the WRONG medication, eben though both times i called ahead to make sure it was good to go. I'm literally mind blown that this place is even running. This last pickup will be strike 3 if they screw up again. Who has time to wait all day for somethingi called ahead to ensure they fill the right one. I'm looking for a new pharmacy, even though I'll have to drive further. Beware. ♥️
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December 2023 by Nikki Ciaccio
You know, with the amount of stuff these people have been through, I'm surprised they stay in such good spirits and give the customer service they do. It is beyond what you would expect anywhere else. They are doing great and are a very warm and loving team. Also, they are super funny and their parents would be proud.
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November 2023 by Shannon Dowdy
Through the years this pharmacy has really took a nose dive!!! TERRIBLE CUSTOMER SERVICE!! ESPECIALLY IN THE PHARMACY!!! I'm very thankful that My family has other pharmacy options. Calling to check on a prescription is a JOKE!! IT TAKES AN ACT OF CONGRESS TO SPEAK TO A ACTUAL HUMAN BEING!!!
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June 2023 by jennifer Patrick
Extremely rude staff my doctor has called and the medication on two separate occasions that I desperately need. FYI not pain relievers or anything like that it’s medication I need they refuse to refill it just keep tell me go to the drop off. I shouldn’t have to they were rude told me they didn’t need me I have never been that treated like that before they won’t listen. Oh, and every time you call if you’re on the phone Forever I’ve called four times to try to talk to them on the phone for 40 minutes each time before I hang up never got hold of no one
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May 2023 by jennifer Patrick-Campbell
Extremely rude staff my doctor has called and the medication on two separate occasions that I desperately need. FYI not pain relievers or anything like that it’s medication I need they refuse to refill it just keep tell me go to the drop off. I shouldn’t have to they were rude told me they didn’t need me I have never been that treated like that before they won’t listen. Oh, and every time you call if you’re on the phone Forever I’ve called four times to try to talk to them on the phone for 40 minutes each time before I hang up never got hold of no one
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May 2023 by Erik H.
Over the past 6-12 months, this pharmacy had made consistent "mistakes" that are inexcusable. They cannot keep track of their orders. The lines are backed up halfway through the store and I have never once walked in when the pharmacist does not have prescriptions ready that are necessary for their customers health. They are receiving constant complaints from customers in store and all around social media. On top of everything, Virginia law states that certain medications may be refilled up to three days early but according to CVS "store policy," The pharmacist, who I spoke directly with, now says two days when I have previously had no issues refilling my medications 3 days early. Today they have lost my business and I recommend to everyone that is having trouble with this pharmacy to take their business elsewhere. Many other companies would love your business and in my opinion, cvs does not.
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May 2023 by Pam Asbury
The staff at this Pharmacy is extremely rude. When you take a prescription into the pharmacy the pharmacy staff will be standing talking about personal things and let you stand in line waiting. I tried to call the Pharmacy two times and was left on hold for 30 minutes for the first call with no answer and hung up and called again and was on hold for over an hour with no answer.
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May 2023 by Sara Cole
Some of the staff is rude and hateful. Rarely get kind and caring. You can’t get through to them on the phone. The wait is insane I’ll call for a refill and it will be no less than 2-3 hours.
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May 2023 by Jeffrey D. Murray & Co.
I was on hold for an hour and no one answered the phone. Store manager offered to transfer back to the pharmacy again to be put on hold for 30 minutes. Taking my business elsewhere.
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February 2023 by WR Rose, Jr
Any medication that is prescribed is for a valid reason. The person needs this medication refilled in a timely manner. When the pharmacy is closed due to having no staff, and never answers the phone when they are working. How can a person find out about the refill status other than going by multiple times and standing in line for a minimum of over 30 minutes. Then to be told your prescription refill is not ready. I questioned a red haired employee about the delay and his response was " If you wasn't on said medication this would not be a problem. "That due to being short staffed it would take between 10 and 14 days before my prescription refill would be ready. " This particular medication is fairly common and other pharmacies have it in stock. Not receiving a refill in a timely matter in some cases could be life threating. Especially for someone with a serious health condition.This pharmacy is becoming well known in the local area for not being open, not answering phones, long wait times and rude employees. I along with many others in the area have changed pharmacies due to this behavior.
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January 2023 by Adam McConnell
Terrible experience. Long waits with people cutting in line. The queueing system makes no sense. I won’t be back.
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December 2022 by Amy Wingo
Our insurance makes us go to CVS, otherwise I'd be switching in a heartbeat. They never answer their phone, and lately they've been closing the store sporadically. Take my advice and go somewhere else.
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December 2022 by Taylor Poskas
Rudest staff ever! Told the Dr to send my prescriptions to Walmart, they got sent to CVS. I was at Walmart to get them and they told me that CVS has them as filled since the insurance was denying to fill them at Walmart. Tried to call CVS and waited an hour and hung because no one answered. Needless to say after I drove to CVS, the didn’t have them filled and I would need to come back to pick them up. I told them to put them back in their system that I will be going to Walmart. Wasted trip for them to be rude, hateful, and disrespectful. If you can not fill the prescription until later then why in the system do you have it as filled! I now have to go back to Walmart to get the prescription filled where I was at in the first place!
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December 2022 by Double Uoy
Please consider changing the music and voice used for customers placed on hold. After about an hour of hearing this voice repeat itself I was seriously considering suicide. Thank you.
