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March 2024 by Mary Edmonds
This company always has the best price on propane but their billing department and budget suck! We were told our budget would be $125 a month then they raised our budget higher. I didn’t notice and kept paying $125 a month. They sent us a past due bill and when I called I was told to keep paying the same amount. Then they sent another statement taking us off the budget if we didn’t pay our amount in full! Their billing department is very hard to deal with! We paid our bill in full but we may try a different company this year! Too much confusion in their budget! Very unhappy customer!
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March 2024 by Robert Gemmell
We own our tank and have generally shopped around for the best pricing. For the past several years Ferrellgas has had the best offer for us hands down. The on line ordering does not work well if you are getting a special offer and for months the local office was closed. So happy to have the local office back open, the staff there always handles any questions or problems. We get some good price offers via emails so we don't even shop around any more.
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March 2024 by Amy Compton
Less than one star review. This ferrellgas office is terrible I requested on line well in advance and went to the office 4 times to get tank filled, finally called another office in Princeton WV and they managed to deliver the same day. Tazewell will let you run completely out and not only that they will drive right by your house and not fill up tank because you’re not on their work order for the day. I don’t understand how that happens when you’ve asked them repeatedly in person for a refill. I wouldn’t recommend them at all !!! I feel sorry for the lady working the desk because it’s not her fault the drivers are useless or they don’t have enough staff to fulfill the orders. I pray next winter is better or I will be finding another supplier !
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March 2024 by flTina Blankenship
We locked in with Ferrell gas on a rate and now they keep putting us off for a delivery Now we are Second to those that are paying a higher rate..
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February 2024 by Carolyn Austin
Ordered gas in advance of two weeks. They never delivered and let me run out twice. The office never open and your on line wait is over 25 minute. I wanted on line for 45 minutes never spoke to a person. I prepaid for my gas they have my money.
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February 2024 by Paula Wilson
If I could give them a negative rating, I would. They are the most unreliable company I have ever dealt with. I prepaid for a tank refill, and have gotten the run around for going on a month now. If you are not a customer of theirs, do not become one, find another provider.
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October 2023 by Susan Boothe
I have used Ferrell gas for several years. They have always been professional and prompt. Their staff is also very easy to work with. I highly recommend them.
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October 2023 by Randall Hash
Scheduling ended up wrong day but was corrected and the technician who delivered to my cabin was very knowledgable and polite.
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October 2023 by Kathy Alley
Thank you for your prompt service.
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December 2022 by mary martin
I have been with ferrellgas for 30 years. I am out of gas and now with storm coming and my tank empty. They tell me it will be January 20, 2023 before fill my tank. This is very good customer service. I will take my business some where else and about $1.00 cheaper per gallon.
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August 2022 by Marty Burr
I purchased my house about 1 1/2 years ago and called Ferrellgas not knowing who owned the tank or what company the old owner used. They looked it up and it and found out it was their tank. They are so easy to work with they switched it over and filled the tank asap since It was empty. The folks working there are so nice including the delivery drivers. They are the best gas company around.Marty, Abbs Valley VA
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August 2022 by Owen Umbarger
Very good service. Right on time, very courteous.
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February 2022 by Nate Bradley
Been 2 weeks waiting on propane. My pipes are frozen and my children and myself been struggling to keep warm. Cant get a hold of real person. Do not use this company. Will nickel and dime you to death and will let you and your family go cold.
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February 2021 by Nolan Ryan
Been 11 days since I made my order and still no delivery and counting not fast
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February 2021 by Devon H
We called Monday of this week and it is now Thursday and they told us it would get here that day. We called Tuesday and Wednesday and still they say tomorrow. This is ridiculous. We have been customers with Ferrell Gas for over 20 years.
