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November 2023 by Jeffrey Katz
We were at a camp ground and the starter died on my 2007 f150. Called them at 4:30 pm and they said to have the tow company drop it off and they will look at it first thing in the morning. Got the call at 8 with the price, and it was done by 11. since I was still at the camp ground with no way to get there, they brought the truck to me.Bottom line,fair price and excellent service. I could not have had a better experience. Thank you.
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October 2023 by matthew moy
I took my car in for an inspection. American Pride notified me of all issues with an easy to understand text. I confirmed work to be done in the same day. Fast and friendly service. I definitely recommend them.
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October 2023 by Amy Holman
Easy scheduling. Detailed feedback. Unfortunately services recommended are excessive and costly. We installed a new cabin filter two days before our appointment and they recommended it be replaced. Those recommendations add up and are not always necessary. Especially on a vehicle that is two years old. It is never as simple as an oil change and tire rotation.Services: Tire rotations
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October 2023 by JJ Becker
Caitlin and Kyle were fantastic. I was hesitant at first, as I have zero experience with local mechanics, but at least 3 people told me I was taking it to the right place. It IS the right place! My car feels great, has new life.Services: General repairs & maintenance
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October 2023 by PB&J
They do good work but lack of appointment/wait time makes it very inconvenient. They only do drop-off's for some of the most simplest jobs like state inspections and tire balancing. Most people don't have someone available to pick you up and then drop you off.
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September 2023 by Alicia Manning
I've used American Pride Auto for years, and I appreciate their commitment to excellence. Their professionalism and level of detailed communication is truly helpful and quite efficient. Special thanks to Kyle and Kaitlin for getting me in and out ahead of schedule and under budget on a Friday!
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September 2023 by Cody Hicks
Very friendly and thorough. Got us back on the road quickly and explained everything in detail. Replaced the battery and did a flush of all of the fluids. Was affordable. Would highly recommend if you’re in the area and need maintenance.Services: Vehicle safety inspection
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September 2023 by Dave Darden
The staff was so friendly and provided great customer service. They described to me exactly what was wrong in great detail and the detailed pictures of what was wrong with my car helped inform me what was wrong so i could get it fixed. I highly recommend this great group for my automotive repairs
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August 2023 by Laura Pence Atencio
The staff at American pride automotive are friendly, helpful, and honest. I had a wonderful experience with them. My car overheated on interstate 64 and I just happened to be lucky enough to get towed to their shop. I live in Texas, and I was well taken care of by these folks. I love the detailed report with photos that they sent to point out any issues with my vehicle. I also appreciate it. I’m setting up an Uber ride for me to my hotel or they fix my car. They also made a point to get my car fixed faster since I was traveling through town and not local. I really appreciate them. Highly recommend.
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August 2023 by Craig Minton
I have been a client of American Pride for over 10 years and they have always delivered without exception. Whether it be the friendly welcome by my name , the minute I walk into lobby , or the often engaging conversation I have with Kyle while I wait in the lobby.Their expertise is second to none. All of my cars over the years have been serviced by American Pride and not once I have regretted my decision to make them my choice for all of my automotive repair needs .Right when I think they can’t get even better, as I get into my car after my oil change , I see this kind note strategically located in my car!If you have never experienced American Pride Automotive , you owe it to yourself to try. You won’t regret it .C.MintonServices: Transmission
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August 2023 by Joyclyn Kananen, REALTOR
The initial customer service was great. I called to make an appointment for a car inspection. Upon arrival, I asked for American Pride Automotive to please check my tire air pressure because my indicator light was on. The nice lady in the front documented it on my file before they took my car back. After the inspection, the tire pressure light was still on and reading the same pressure. My car instantly updates as air is added to the tire, so I knew it had not been completed. After contemplating a little about going back inside for air in my tires, I decided to. I kindly asked the front desk if they added air, and the gentleman stated that the car computer probably didn't update.(A great way to imply that a women doesn't know what she's talking about). He then said that if the light didn't go off AFTER I left, just come back. They completely dismissed my request/concern even after asking again and told me to come back when I was already right there. As a customer, my expectations would have been for my concern to be addressed by checking my air pressure as requested twice!
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August 2023 by Raymond Alie
It was a very good first time experience. My car was taken into the service bays in a timely fashion for a state inspection. The work was completed in a reasonable period of time and the desk personnel were courteous and helpful. I would definitely recommend American Pride to others. Ray AlieService: Vehicle Inspection
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August 2023 by Chris Jones
Recently picked up my wife’s van from American Pride (Toano). I can't say enough about how thorough this team is. They communicate great. When I had my Honda in the shop in June, Will was all over it making sure I knew what was going on with my car when it was happening. This time I had Kaitlin and Kyle, both were fantastic. They explain the inspection, let you know the technician's recommendations, and leave it up to you to decide your path of service. Can't ask for better.Services: Electrical repair
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July 2023 by Rick T.
I can tell you the long story, but the short of it is this: you cannt trust their word and they will overcharge you the very first chance they get. I'm not cheap, and I'm tolerant of supply chain shortcomings. But my experience with this shop was disappointing, and I will neither return nor recommend them to anyone.
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July 2023 by Erika Miller (Artsi39al)
Staff was very professional and caring with my situation! Triple AAA recommended them in a pinch and I would highly recommend to anyone else. Reasonable price as well given that I was almost out of oil and needed a new alternator. If you are ever in the Williamsburg or Toana are please check this shop out! Staff also texted with live updates on what needed to me done on my car. Very responsive!Services: General repairs & maintenance
