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September 2023 by Richard Burch
Not sure about the the rest of the JRE stores but couldn't a better group of sales people and techs! John Deere is a name that's been around for a long time and the lawn keeping equipment is top of the line,same goes for Stihl products!
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September 2023 by William Campbell
Great place! Bob will hook you up with new, quality equipment
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August 2023 by George Chapman
First time getting my mower serviced since purchasing at JRE in Toano, VA. Very professional, but personal experience. Quick turnaround and very friendly staff. I will be back and will be recommending others to this JRE location. Thank you John Swineford & Veronica Curtis!
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August 2023 by Jon Tighe
They wanted to charge $2000 to rebuild the mower deck when all it needed was a $20 belt. They returned the mower in pieces.My father-in-law brought in his John Deere LTR180 to the Tappahannock Store. The belt was coming off when he disengaged the blades and asked about getting a new belt. He leaves it at the shop. He was dealing with Larry.He gets a call later saying the mower deck needed all new pulleys and belts. It would cost $2,000. He didn't have the money so said he would come get it. He paid $117 to have the mower "diagnosed" (which is OK), but the mower was returned to him in pieces. (see picture in Yelp review.)I visited for father's day. After reviewing the owners manual and a couple of YouTube videos (I'm not a mechanic), I was able to get the mower running by replacing the belt ($22 at Tractor Supply).In addition to the blatant attempt to upsell, and the poor customer service in returning the deck in pieces, in hindsight father-in-law found it curious the guys in the shop more than once expressed interest in buying the mower if he didn't want to fix it. The company said they'd get back to us. They haven't.
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August 2023 by MJ Milks
Salesman didn't have a clue on what he was selling or national promotions currently available
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June 2023 by M C
Salesman had no clue on the sxs we were looking at. How are you going to sell a 2, almost 3 year old sxs for the same price as a new one? He called back to knock off a little but by then we were already down the road
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June 2023 by Mark DePrimo
I dealt with both sales and service. My old Honda mower now runs like new. Had a warranty issue with a new Honda mower that was taken care of efficiently. Everyone I encountered in theToano dealership was very friendly and knowledgeable. The only place I’ll go for my lawn mowing needs.
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June 2023 by Chad Loeffler
Dale did a great job both educating us and putting together a pretty good deal on a tractor. He even took the time to teach us newbies how to use it without getting ourselves hurt.
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January 2023 by Phil Reale
Recently had my chain saw evaluated for repair. The cost to repair was not worth it because it was to close to replacement cost. The diagnostic cost was $42.50. I asked the service person if I purchased a new Stihl today (now) would they waive the diagnostic cost. They checked with sales manager and the answer was no. The replacement saw was $629.99. This should have been an easy deal! One would think. Especially the week after new years. Not sure why they would let me walk out of the store. They must not need the sale.Service team tried to support me, they are super helpful and very friendly.
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December 2022 by Lisa Post
They are extremely expensive, for repairs. Some of the help is not very helpful. 60 dollars to put a tube in a lawnmower tire that was brand new(2weeks old new ). Buyer beware John Derek products are not what they used to be!!!
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November 2022 by Terry Gruchow
Knowledgeable and friendly, the staff at JR Equip will put you on the right John Deere for your application. Great parts dep't too.
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October 2022 by Muffin Miller
Rebuilt and repaired my much neglected lawn mower. Did a great and fast job. Thank you.
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August 2022 by Laura Wells
Put my lawnmower in for repair with them. $561 later and after letting it be known the idler pulley needs to be replaced it wasn't done. Got a new belt, new brakes and apparently they called and left me voice-mails however they had the wrong number even after giving them the correct one. Truly disappointed with them and do not nor will I recommend them to anyone unless they make it right.
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August 2022 by Jamie Bowen
I will start by saying I'm disappointed James River equipment has had my snapper self propelled mower since July 13th without any update unless you call a quote of 267 dollars was given to me on July 15 after realizing today July 22 that is a high quote for what repairs in need done when given this quote I was not aware that I was paying for 2 hours of labor for a job that takes less than an hour to complete with a experienced mechanic when discussing this with the company manager Matt he was very rude and arguing with me about how I was not happy about the situation saying that they are not a snapper shop whatever that means considering they told me they could fix it also damaged my mower more while in their shop telling me that I was not going to pay for the damage that was caused by them I beg to differ with this quote Matts lack their of manager skills is one thing James River equipment is another don't take any equipment to this place unless you want to be disappointed
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July 2022 by Yarderos en USA
From 5 stars to 1 star, incredible how they messed up with my saw, after like 10 attempts to get a hold of them all they said is they can't get a hold of stihl. When the very first day the guy who took my saw from my hands told me it was under warranty since it was purchased just a few month ago, terrible customer service.
