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October 2023 by struini
I took my 2019 Tundra into Kessler to get an estimate to have them install a transmission cooler. Alex Kessler got back to me about a week later saying that he would install a cooler for $325-$350. This included installing the cooler and changing the transmission fluid. I agreed on this price and dropped off my truck to have the work done. I had to supply the transmission assembly because he was not able to get the part through his suppliers so I purchased and supplied this part. He called me later that day to tell me that he completed the work but it took longer than he thought and was going to charge me $911. After arguing with him that he is trying to charge me nearly 3 times the estimate, he said he would talk with his dad (the owner) and get back with me. I ended up having to pay $784. This is completely unacceptable giving an estimate for a job and charging more than twice the estimate. Horrible business sense. I would definitely not recommend using this place. There is a lot more to this story like Alex mentioning numerous times that he was watching videos on how to do the install, saying that he tested it by driving it 3 times back and forth to check the temp., and saying that he put a scanner on it to see the temp. He drove it once without putting a scanner on it. All of this was recorded on my dash camera and if he put a scanner on he would of noticed that I have a monitoring devise plugged in to give me all the temps on an app on my phone. Alex appears friendly upfront but is dishonest and will tell you lies.
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April 2023 by George Nelson
I've used Kesslers for everything since we moved here in 2008. Unless something requires a dealer repair they are our go to auto repair shop for everything. Realy rare to have to take a car back a second time. Prices are very reasonable. We really trust Mr. Kessler.
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March 2023 by Laura Smith
They told me what was wrong and fixed it in a timely manner, earlier really and I couldn’t have been happier!
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February 2023 by J Hog
My cars have a lot of miles and Bill has kept them all running with good work at a fair price. Bill had always been honest and trustworthy. I highly recommend Kessler Automotive!
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January 2023 by Jake Dumin
First of all I will say Bill Kessler is very nice but he's also very shady he got me a used transmission for my van 6000/29 days later that transmission went bad he got me another transmission and charged me $1000.00 to replace that transmission after he had already charged me $3,650 to replace the first one so in all 4680 some dollars to get two used transmissions the first one was supposed to have 90,000 miles on it as it turns out it had two hundred and ninety thousand miles on it so that's why it went bad so quickly then he replaces it with the transmission I currently have which actually did have 94,000 miles and it's working fine. The problem is while they were changing the Transmissions they hit my rear main seal and now it is leaking oil which it did not do before the Transmissions were changed I called Bill and ask him about this and he said not his responsibility when the first transmission went bad Bill said sorry for your luck you guys that want to work with this guy you go right ahead ask for me I wouldn't let him put air in a tire or he may charge for that probably $1,000 because that's his favorite numberService: Transmission
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October 2022 by Nora Cantu
Worst experience I’ve ever had. Had a “miscommunications” more like misunderstanding on THIER side that costed me $300. Been going to them for the same reason for the electrical problem. And some how this time they thought I was talking about something else when I kept making sure it was about the electoral issue. I trusted these ppl to take care of my vehicle yet I came out w the same issue and $300 short. SAD “businessmen” I don’t recommend at ALL
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October 2022 by Cam
Very poor service, took 5months for someone to answer the phone while they had my car! Alex Kessler said racial slurs towards my family under his breathService: Transmission
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October 2022 by Lisa Massey
Super friendly, honest about what needs repaired, they do great work!
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October 2022 by Xodia Business
Disappointment at best when a son is scamming on social media with snapchat handles. Innocent people get involed sadly.
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August 2022 by Dewaine Torregroza
This place stepped up, our family cars clutch went out and my wife's pregnancy date was the following week. Being completely new to the area, this left us in a tough spot. Literally no one could get it done in 7 days. Except this place!We are so very grateful that they stepped up and got us in despite being booked out a few weeks.Our baby boy needed a hospital visit and Kessler became part of our birth story. Thank you.
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August 2022 by Mercedes Diaz
As a client they have treated me well, they are very professional and honest, I recommend it.
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July 2022 by Stephen Maloy
Best place to get your car worked on. The workers are fabulous. A honest business and great work.
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May 2022 by Latrice Meekins
Mr Kessler is Amazing ❤️ and a very Honest Man
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December 2021 by Rick Mylum
Mr. Kessler has always been very nice and fair. Great hometown business.
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October 2021 by Gary Tate
Best and most honest car repair shop in the area. Have had all my vehicles serviced there for the last 13 years or more. Owner is great guy and always straight forward.
