Pilot Travel Center in Tom's Brook, VA, is noted for its excellent customer service, with staff frequently going above and beyond to help. Reviews highlight friendly service, with employees consistently greeting customers with a smile. The facility earns praise for being nice, clean, and fully stocked. It offers a variety of amenities including fuel, high-speed pumps, EV charging, Wi-Fi, overnight parking, and clean showers with plenty of hot water. Customers enjoy the fresh food, snacks, drinks, and restaurant options like Taco Bell and Subway. The location is easy to access and features a nice grass area for walking pets. Many describe it as a must-have for professional drivers, providing everything needed on the road in a positive atmosphere.
Mr Tommy & Ryan have the fuel stations and coolers filled with everything a Trucker or Customer needs . And the customer service of Ms Megan is excellent, come get some warm food by the greetings of Ms Christina . Thanks Pilot for hiring these fine individuals in Tom’s Brook , Va !!!!!!
May 2026
I had a very wonderful experience from Rebecca and Tommy, they went above and beyond for me, coming from Texas. I would most definitely stop at this store on my way back to Virginia
May 2026
I go there for fuel parking and food great spot for truck drivers
