Pilot Travel Center in Tom's Brook, VA, is noted for its excellent customer service, with staff frequently going above and beyond to help. Reviews highlight friendly service, with employees consistently greeting customers with a smile. The facility earns praise for being nice, clean, and fully stocked. It offers a variety of amenities including fuel, high-speed pumps, EV charging, Wi-Fi, overnight parking, and clean showers with plenty of hot water. Customers enjoy the fresh food, snacks, drinks, and restaurant options like Taco Bell and Subway. The location is easy to access and features a nice grass area for walking pets. Many describe it as a must-have for professional drivers, providing everything needed on the road in a positive atmosphere.
Thank you for the behavior of the bearded man working at this pilot truck stop at night and the importance he shows to his work 5/⭐
August 2026
Gabe was extremely polite and accommodating to my requests using the cat scale. He is a gentleman and a scholar and deserves a raise. Thank you Gabe!
August 2026
The supervisor Jacob is the best. His customer service skills are excellent. On behalf of a lot of truck drivers Thank You for making our days a little bit easier
