August 2014 by Brian Cole
Worst repair shop I have ever had experience with. If you value your car, do not take it here. I brought my E36 BMW to them for repairs after a collision and they totally destroyed it. The paint is entirely different shade, they drilled new holes in the front bumper and smashed it on because it did not fit onto the bent bumper and frame which they neglected to fix, they crumpled the front of my side skirts when putting it on the lift(obviously have no experience with modified suspension), the entire front end is misaligned and the quarter panel now sits almost an inch higher on the repaired side causing the lights and repeaters to fit improperly. There are many more issues I could list but it infuriates me to go on. This car was my baby, I poured money into it for many years to bring it to a condition I was happy with, after receiving my vehicle back from them I was horrified. The years of hard work I had put in with my own two hands was negated almost totally by their inexperience and lack of standards. For a shop that considers themselves European car specialists they fall far from it in reality. I paid this shop in full, dealing directly with the owner the entire process, and once confronted about the multiple issues, the paint, the body imperfections, the sideskirts, he proceeded to deny EVERYTHING. He would barely let me get a word out before he had turned his back and started walking away. Once i threatened him with lawsuit, he changed his tune slightly. He told me that he personally would call by the end of the week with a date and time to drop off the car to be repainted. He only copped to one of the issues, the paint, and i'm sure that was only because it was so blatantly obvious, but this was better than the cold shoulder he offered me the day before, so I left his shop feeling uncomfortably shamed as if I'd just been taken advantage of in the strangest way, but at least somewhat happy that the paint would be fixed. I waited an entire week, no call...I decided to call him and coincidentally enough, I was sent straight to voicemail. I left a message, and called back the next day, same thing. Gave it a couple days, no response, so I left another message. Long story short, he never called me back, my car now sits, two years later, in a state of udder chaos. More problems have arisen since this shop worked on my vehicle, and the original problems still exist. I am in the process of filing a lawsuit against them, and will devote every minute and dollar available to getting what I deserve from them. This shop and its owner and the shadiest, most substandard auto repairmen I have ever seen. Please do not bring your business to them, and spread the word to anyone you know, this place will ruin your bimmer.
