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January 2024 by Charlotte D
Quiet, clean, friendly practice!I love the mom and pop feel of this private vet clinic. It's super personable, and you feel cozy and safe bringing your fur family there. Dr. Havrila is the kindest, most compassionate vet I've ever had, and I won't take my pets to anyone else. She takes the time to gain your animal's trust and makes them comfortable before exams, and she knows her stuff!The vet techs and front desk were just as great. You can tell they love what they do.Thank you, folks, for being a place I can trust with my pets.
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December 2023 by Tim Travis
Great care by a team of professionals. Highly recommend.
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October 2023 by Diana Albert
Very friendly and caring.
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September 2023 by Len Broyles
Very nice people and helpful
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September 2023 by Scott B.
Took my pooch, Flynn, in as he had broken a canine tooth and it had become infected. They saw him quickly and had the tooth out within 3 days of the initial visit. Great care from Dr. Havrila and staff. All sweethearts. They listened to my concerns and reassured me of his care, and gave a very reasonable cost estimate. Final bill was actually $50 less than the estimate, including the initial visit. Let me also state that I am returning to BVH from VCA Animal Hospital because of significantly higher pricing. Roughly 3X the cost there. Thanks to the staff for taking such good care of my best friend. I'll be back!
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September 2023 by Adam Sweet
I've been a long-time client of the clinic with my family's cats and dogs, and had an absolutely wonderful experience getting my big pointy-eared baby Sadie the veterinary care she needed. Dr. Havrila was very helpful and understanding with my dog's nervousness. "Very helpful and very professional" is the best way I can sum up Botetourt Veterinary Hospital. Can't say enough good things about my experience here!Bonus picture of Sadie after her appointment included!
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July 2023 by Sarah
We love taking our pets here! The staff is wonderful and have been super helpful in caring for both our dog and cat.
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June 2023 by Sarah Parrish
We love the staff and service here. They are always helpful and help me take great care of my pups.
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June 2023 by Shannon Bratton
I cannot say enough great things about this office. Luckily we don’t have to come often except for routine things but this past week we were faced with an unexpected visit. I thought we were going in for a simple sick visit but shortly after we were advised that our cat was super sick. If it were not for Dr. Carel being as proactive and concerned as she was it could have been a different outcome. We ended up being transferred to EVS which obviously was not ideal but we trusted the urgency. We were able to get our cat back at BVH the next morning once he was stable and Dr. Carel and her staff cared for our Tilda cat until the next day. All that to say they kept us updated on how he was doing and was upfront about the price. Not to mention the day he was discharged Dr. Carel came in on her day off to check on him and call me to update. My husband and I both agree that a vet that comes in on her day off is a vet worth keeping. Do not want to forget the front staff and the assistants who also took such great care of our boy
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June 2023 by Traci Sykes
I love Botetourt Vet Hospital. All the vets are so kind and patient with my pets, including an old, grouchy, blind sharpei who can be difficult. I wouldn’t think of ever taking them anywhere else.
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May 2023 by Eddie Mastronardi
I am very impressed with Botetourt Veterinary Hospital!! Being still semi new to Virginia, I previously had a closer primary vet as I live near Smith Mountain Lake, and when I called to make an appointment I found out that my veterinarian had left for another practice who had been seeing my senior 15 yr old pup and was very familiar with his condition and health.When i found out she started practicing here I immediately made the switch over so he could see Dr. Havrila! I was so excited to find her!The entire Botetourt Veterinary Hospital staff have been amazing! They're extra gentle with my senior dog who has a few health issues and they were extra gentle and communicative with his most recent dental procedure as well as nail trimming.Everyone from the front desk to the vet tech and Dr. Havrila took the time to speak with me and calm my nerves about the procedure, answer all of my questions (as silly as some where) and made me feel comfortable ...especially Dr. Havrila who i am forever grateful too for delivering on her care and promise to my pup.My husband and I will be using Botetourt Veterinary Hospital for our senior pup as well as our other pup, and any future animals.Being treated like a human as well as treating my dog with love and true compassion is worth the 45 minute drive for us from SML!
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March 2023 by Elizabeth
They are a wonderful veterinary hospital. And the staff are super amazing people. And I would highly recommend for your sweet fur baby, puppy, kitten,dog , or cat.
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February 2023 by T Mac
What a wonderful group of veterinarians, technicians, and staff. Everyone is so pleasant and extremely knowledgeable in today's technology. No "old-school" practice. They treat each patient as though it's the only one they have. I am so blessed to have found them. I only wish I had gone to them years ago.
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January 2023 by Trudy M.
OMG..they are beyond awesome. I was so worried about my Yorkie not being able to walk on all fours. I asked Olivia ( such a beautiful name) how they operate their emergency appointments. I understand now how it works. They called me when they had a cancelation. I arrived, and they were awesome. Dr. Muse was FANTASTIC! I would recommend them to the world. I am so happy I transferred my fur babies' records to them. Dr. Muse was not quick for surgery. We are doing Laser Thereapy. I really recommend this Veterarian for your fur babies. They are beyond fantastic!!!!!
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January 2023 by Andrea W.
We were in an emergency situation and called Botetourt veterinary Hospital. We had an appointment at another veterinarian and when we got there there was a sign on the door that said the power was out and we would need to call emergency vet services or Botetourt veterinary Hospital. We called Botetourt veterinary Hospital and explained the situation. They were so kind, understanding and compassionate. They told us to come to their facility and that they would work us in. This was the day before Christmas Eve and we had a 13-year-old large dog that needed to be put to sleep. They brought in my family of four along with our beloved 13 year old large dog and handled every detail of the situation better than we ever expected. They not only dealt with putting our dog to sleep, they compassionately dealt with four bawling crying humans. Because we had an appointment at the other veterinarian we knew the cost of having your dog put to sleep. I had already called the emergency vet clinic to find out how much it would cost if we had it done there. Botetourt veterinary clinic was priced below either of the other two offices which was absolutely shocking to me. Their facility was clean, their staff is professional and their prices are reasonable. I can't thank them enough. Andrea Wilson
