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May 2023 by Google user
this store has the worst customer service. I was in the changing room changing, and the number of how many items I had was hanging on the wall next to my fitting room, so the girls working knew that somebody was in the changing room. One of the workers pulled the curtain open to ask if I was done as I was changing? Another time I asked if I could try on a pair of pants that was on a manikin, because it was the only pair left in my size, and the lady working rolled her eyes at me and asked me if I was going to buy the pants. I told her that if they fit me then yes I would buy them. The manager came over as the lady was taking the pants off the manikin and asked her why she was doing that, when she explained the situation, the manager, then also asked me if I was planning on buying the pants. I told them that if it was too much trouble, they could leave the pants on the manikin and I could just leave the store. They allowed me to leave the store. every time I come into the store I expect bad customer service, but these were the two times that I could remember that stood out most to me. I never write reviews, but the constant treatment from the workers made me feel like I had to say something
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January 2023 by Camille Bumbera
Denied me purchase because the cashier or “system” thought my credit card was a debit card and insisted I put in the pin #. You do not need a pin to use a credit card. I used my card at other stores before and after going to this store so it was not my card acting up. I waited for a long amount of time in the dressing room line and the checkout line and am frustrated and embarrassed that I had to leave the store with nothing because they didn’t want to put that I had a credit card. Disappointing.
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October 2022 by NADZ
This is the best place! I bought a pair of jeans form here and stupid me as soon as I wash them! I got a bleach stain on them! Fu**!!!! I just bought them a week ago and never even got to wear them! 60$ wasted! But I thought, maybe if I go back they’ll understand and let me exchange the pants! The two beauties at the front said yes! Thanks sooo much!
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August 2022 by Mercedes Hernandez
Horrible place, they treat you as if you are shoplifting, they ask and yell very loud “WHATS YOUR NAME?” “HOW MANY THINGS?” And they don’t leave you alone when you are in the dressing room. I get they want to make sure people are not shoplifting but how about they stop assuming everyone is stealing something? They all have an attitude and don’t even make you feel comfortable, they make you feel like you’re always being watched even when you’re in the fitting room doing check ups every 2 minutes. They need to use some context clues and see that some people are here to SHOP and feel COMFORTABLE while doing so, especially when trying on clothes. They need to be trained on hospitality instead of them acting like Loss Prevention 24/7. It makes people not want to shop there when you go in the fitting room, as if you’re getting patted down for security or something. Also waited 5 minutes in the fitting room whole a worker was standing talking about boys.
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June 2022 by Mia Petracca
Me and my group of friends, young adults, were in garage and we had some ice cream with us. Nobody when we first entered told us that food wasn’t allowed. We were shopping for some cute outfits peacefully. disclaimer we were not interrupting anyone and not touching the clothes at all. A worker came up to us and asked us to leave because of our “fro-yo”. We started to exit as we said sorry. Then she yells, “yeah go leave”. We ignored her as we left. We will never want to experience this ever again. I will not be buying with works who stereos types customers for being young. This was at about 7:30 on May 27th.
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May 2022 by Mariam Joumaa
The workers there are so sweet and helpful. Thank you Tiara for helping my mom find my jeans. Garage please give her a raise! she’s the sweetest. I appreciated her help!
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May 2022 by Katherinne Hernandez
First of all Tiara i think her name is ! SHORTY NEEDS A RAISE RN! I always felt so weird going in bc i thought only skinny girls can dress from there! TIARA SAID NOPE YOU JUST THICKER THEN A SNICKER! Ugh i loved her vibe made me feel so good about my body & helped me find these amazing pants that fit so perfect! IM going to go back most definitely & ask if she got that raise y'all because she definitely doing her job. Didn’t hesitate to ask if she can help me with anything while she was working! Thank you for your help girl!
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March 2021 by Ritter Ritter
Best clothing
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February 2021 by Connie McGowan
I am appalled with how the staff treats you. I don’t really fault them as they are following corporate policy. But they don’t allow two people in the dressing room. My daughter was trying on jeans and I wanted to sit in there. Clerk told me I couldn’t because they need to manage the fitting rooms tightly to help with inventory loss. I am a older mom with work out clothes on and no purse (just wallet). So I couldn’t have hidden anything. I then asked to wait and sit in two other areas in dressing room area. Both requests declined. I do not appreciate being treated as a criminal. Use common sense!! I wish my daughter didn’t like the clothes there. I do not want to support them. So many other teen focused stores that do not have those ridiculous rules.
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February 2021 by Francheska Miranda
I was a fan of this store but not anymore. I ordered an item online and they sent me the incorrect item. They could not take ownership and solve the actual mistake that they made. I called someone only to be told to go into an actual location. They failed to tell me no refunds or exchanges on weekends. So I drive to the store and no one knows how to fix the issue. Then I’m told no returns on weekend that I must come back on a weekday. This went from an easy online order to now having to drive back and fourth to the mall to fix a mistake they made. NOTHING WAS OFFERED FOR THEIR LACK OF COMMUNICATION. I asked to speak to a supervisor and was told they were on the phone and too busy to speak to me. I will no longer give my money to this company. They have great pieces but not worth the hassle of dealing with their horrible customer service.