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January 2024 by Abby B.
Rude workers, long line with workers doing nothing. Was told the sale rack was one price and then rang up for higher- they did not care.
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November 2023 by Sky R
Samea was ahhmazinggg! She took her time helping me pick out the perfect outfit for my vacation! Please ignore previous reviews. The team was quick, helpful, and so kind!
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November 2023 by Susan Christian
The women there were so incredibly helpful. Went beyond for me to get shoe's for my daughter's 1st Homecoming dance.
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October 2023 by Ingrid H.
I really like their selection of clothes And their employees are very nice and helpful.
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September 2023 by Suzie L.
There's a nice selection of homecoming dresses for my teenaged daughter! But the line to get into the store is long....for good reason! Definitely our "go-to" for homecoming and other events.
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September 2023 by Angela Estep
Not really worth all the hype! Long waits and unorganized set up in the store. Low stock options. Not many options in different sizes for each item it seems. The store is chaotic!!!!! 1 register with 4 people working and 100 people in the store!? Some of the staff were so nice, too nice in my opinion. They need more firmness! Not catching the 4 girls in one room? Or catching the 7 and 8 items in the changing room per person? With the mom bringing in more in her arms! Just letting certain things slide with certain people while others wait 40 mins in line for 1 girl to try on 2 dresses. Then wait another 35 mins to cash out. I won't be back. it wasn't that impressive for the long drive! We came, we saw, we won't be back. Don't get me started on the non returnable rule. But I know there are abusers out there.
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September 2023 by Grace Terimbere
I highly recommend this store, the customer service is amazing. While I was struggling to find a dress that fits me well, Andrew saw that I was struggling and went above and beyond suggesting different clothes, and when I tried them, they were so perfect on me! Thank you Andrew!
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April 2023 by Marnie Lausch
I would highly recommend this location. The customer service here is amazing. Tria Hopkins went above and beyond to assure that my daughter got the prom dress she wanted. She was pleasant and personable and I will definitely be returning here for any of my formal wear needs.
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March 2023 by Kat Carranza
The absolute worst and rudest customer service. I understand it was during prom season on an early Friday afternoon (between 1-2 pm). My daughter had 4 items and before she or I could open our mouths and ask for a dressing room, we were told at a very high volume “you can only take 3 items and if you need to change a size you need to come out and get back in line”. I looked around bc I just knew she wasn’t talking to me, a grown woman with that tone?? Also, there was no line. But yes, she was. So I asked, I’m sorry “excuse me? So she repeated the statement, to which I told my daughter “ok go ahead with 3”. I stood outside of the dressing room waiting to see my daughter in her dress and within a minute another person comes shouting that “if you are a parent waiting for your daughter outside of the dressing please step inside or outside bc you are a fire hazard!” This was the most passive aggressive shopping experience I’ve ever had. After my daughter tried on her dresses she felt so uncomfortable at this location that we decided to drive to Fair Oaks and ultimately order online. There was absolutely no need for shouting or speaking to me or my daughter in this manner. And they lost our business today and for all future events.
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March 2023 by iiLove
Very disappointed. I went to do a return 16 days after purchase and they could only give me store credit because they have a 14 day policy that they don’t tell you about. After 14days you can’t get a refund only store credit.
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March 2023 by Evan Dozier
Brash customer service. We didn't know fitting rooms were not walk-in. Was about to buy an outfit until a clerk came up to us as we were discussing outfits and with the most uninviting tone told us to ask for a changing room next time. Will not be coming here next time.
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January 2023 by Melisa Aponte
I really don't understand the bad reviews about the customer service at this store. Mikeila and Marilyn took care of me and they were really helpful and pleasant, from setting up the dressing room to checking out. I would definitely return and will recommend this store to friends and family.
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December 2022 by javier santos
10/10 would recommend coming to this location especially with the shift in management. Fitting rooms were always closed three weeks to a month ago but after visiting today and the store manager kayla was alone in the store she opened all fitting rooms and focused on making the customers happy My girlfriend and I will definitely be returning as long as she remains in this store. We recognized her from another location and will gladly return to any location she is at
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December 2022 by Robyn Radtke
Decent priced attire but could definitely open more dressing rooms during Christmas season. XD busy happens though!
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November 2022 by christina speiden
What an amazing experience we had shopping for dresses at Windsor in Tysons! Daniel was amazing, so thoughtful, helpful and just FUN! Both girls found their dresses here and we didn’t break the bank on the purchases either - Thank you for making this day such a fun outing for us Daniel! 5+ stars! ⭐️⭐️⭐️⭐️⭐️