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January 2024 by FMJ
Worst branch I have ever been to. Super unreliable please save your time and go to next nearest Truist.
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November 2023 by Harris M
Worst customer service I have ever encountered at any bank
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November 2023 by Shanon Floretta
Worst customer service. Very rude and lazy. I had never been treated this way at a bank before.The DMV is delayed in mailing me a hard copy of my drivers license, I do however have my temporary license from the DMV and several other forms of identification ( social, birth certificate, my previous I.d. That has not expired) They refused to consider cashing my paycheck (written by their bank from my employer) and proceeded to blame me several times for the DMV not mailing my license. The bank teller regularly cut me off while I was speaking and would ask me questions that I had just finished answering, showing she was not interested in listening at all.I went to another location after leaving and they immediately accepted my temporary license with photo I.d. Via my old license and politely informed me it was unnecessary to even show them my additional forms of identification.I then went and opened a bank account at an entirely different bank later with the same information.That’s two other banks that were kind and very helpful with no attitude while this location for some reason treated me as if I were attempting to rob them.
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November 2023 by harris mughal
Worst customer service I have ever encountered at any bank
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July 2023 by C Branch
Worst customer service I have ever encountered at any bank in all of my life via the drive thru .
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November 2022 by Kristin Z
I called yesterday for some information. Sherif was very helpful, and even informed me that I qualified to get my maintance fee removed. Today Sabahat helped me remove the fee. She was also very helpful and friendly. Great customer service from them both!
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September 2022 by Toost R
The only reason that this bank has this much bad reviews but yet so little action actually doing something about it because they won’t!!! these reviews that we leave don't mean anything to those bankers nor the management thats there trust me. Its 2022 now you can he rude all you want at your place at work w a customer and not get called out for it. Turkish older lady it seems like and as real as it sounds she’s almost one of my own but i’ve never met a more disrespectful older lady at a bank more than that bad day having women. Mind you I have my joint account and my 2 business accounts!!! Its insane to me to have to write this but this is where hope does “change” huh? and to be exactly 100 honest , she racially profiles people like depending on your beard and your face and how you look when you come to the window is insane its like she does not say it but its just all over her attitude and face.
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August 2022 by realdavidlebeau
No wonder their reviews are so horrible. I tried to get a roll of quarters and they wouldn't let me BUY a roll of quarters because I'm not a member. Well, I'll NEVER be a member either. Helping people is the best way to get new members.
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August 2022 by Jeremy
Service here is usually pretty good, from my experience.
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August 2022 by Luqman Ahmed
Disrespectful non professional staff.
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July 2022 by Richard Teneyck
Worst customer service I’ve ever experienced it literally left me with ptsd I will never use this bank again!!
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June 2022 by Romel Villalta
Poor customer service, had a awful experience
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September 2021 by xyone zero
The employee named ahmet veyasuglu there has no clue what she is talking about. She was very rude and loud.. A very angry woman. She didn't know what she was doing and all she did was cry. She is a very bad bank lady!
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February 2021 by Morris Chu
Worst bbt. Never have I been here and the atm is working. What’s the point of having it if you don’t fix it?
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September 2018 by Tyler Freiberger
Had a great experience working with Mr. Lazo at this store. I came in about replacing a credit card and he noticed I could be using a different card that have more benefits with my spending habits.
