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January 2024 by Tom Brice
I have been banking at Burke & Herbert for many years. I not only love the fact they are the oldest bank in Virginia, but the service I receive from the Vienna branch is outstanding. Without a doubt Mrs Lee and manager Dan Adamson are a tremendous team and I’m very appreciative of them taking care of me in all my banking needs. I highly recommend this branch. Business owner, Tom Brice
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September 2023 by Omid Nia
Mrs. Sook Lee at Burke and Herbert Bank has consistently provided outstanding customer service. She not only offers great assistance but also makes an effort to recognize and remember her customers. Her dedication to ensuring a positive banking experience is truly commendable. Thank you, Mrs. Lee, for your excellent service!
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May 2023 by Yasmin e (Bijou)
My review has dropped from 5 stars to 0 if I could. In branch is great. The reason for the drop off is the contacting them when on the road. They used to route to the branch directly. Now you call and are on hold as they try to shuttle you off to the online banking or automated system. IF I call it's because I can't do it online!!!! Please, if you're expanding so fast you cannot longer offer the customer service over the phone then don't. Wait until you can.Frustrated customer.
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December 2021 by Dave Berndtson
My experience in new Vienna Office was great-start to finish. My current bank, United, is right next door. United told me they couldn't help me with redeeming savings bonds and to "come back another time". I guess they were too busy at that time but no one was even in their bank. NO ONE. So I just walked next door to Burke and Herbert. They did it all efficiently. I like a regional Bank vs the bigger chains like United. I ended up in United not by choice but through bank buyouts of smaller banks. All of my business accounts and personal accounts, and any banking needs, are moving to Burke. Highly recommended in Vienna.
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January 2021 by Al Honarvar
I wanted to try a local bank for my refinancing of my own house. I have a great credit score, good income and good equity in my house.Their loan department knew about a crooked business partner land foreclosure (from years ago) I voluntarily mentioned from the beginning, and chose to give me a run around for two months and later turn down the loan at the last minute for that very reason. I should have figured them earlier by having to wait for an appraiser for over one month, and the appraiser not even getting the number of bedrooms and baths right, let alone the appraisal itself. Very disappointed at this unprofessional bank, and I don't think they know what they are doing. I certainly don't recommend anybody to waist their time with theses guys.
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April 2019 by Montana Brown
Personal service is their hallmark. I trust them and always feel taken care of there. They go above and beyond to take care of their customer. Have been banking there since 1973 and prefer them over the national and global bank chains by far.
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April 2018 by Sharron Calhoun
I felt the branch is great
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March 2017 by Navid Fatahzadeh
Horrible really want to give it 0 stars but I guess that's not possible. I was just in a few minutes ago and Marco L. does not know what he is doing. Absolutely worst experience of my life just closed my account will never be back again!
