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August 2022 by Marya N.
Permanently closed my accounts with Citibank after multiple privacy violations. I asked Citibank multiple times to have an individual completely removed from my own personal bank account, with no luck. Eventually I went to this branch explicitly to make the same request in person. I changed all contact info to my own. Although the manager and banker were polite & helpful, I found out after leaving that not only did the person who was supposed to be completely separated from my account get a voicemail letting him know I'd been at Citibank, they also continued sending him statements via email disclosing my new address. This was a huge breach of privacy and trust. Disturbing experience. I would not recommend Citibank to anyone.
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August 2021 by Emani A.
I had a checking's in savings account open earlier this week I called so they can close both of the accounts completely. I had a balance of $2.24 in my checking's account while my savings was saying account closed via the app. I finally ended up withdrawing the $2.24 within the same week from my checking account. That same moment I see my savings account reopen and I was thinking it was just a glitch. Next day I see a balance of -$24.99 on my savings account and I only use to transfer money, never to make any purchases. I called customer service and their incompetence completely ruins any recommendation I have for the stupid foolish bank because I don't know where I got it interest of one penny they have charge my account. They reopen my account and and charge me for a monthly service of $25 but before I got the stupid interest payment of a stupid penny my account was already closed so why in the world would they reopen my account just to take money from me stealing scamming this bank is for the fools who don't notice their money is missing.
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July 2019 by Candace S.
Everyone at this bank in Tysons has been wonderful except for one female banker. The tellers are always so friendly and KT, the manager, Milan, Osama and Brad have been great. I have all my accounts and mortgages there and they have spent hours helping me when I was hacked. There's always parking, although it's getting more scarce because Metro riders have been parking there. (I am sure they will take care of it soon). The only complaint is that sometimes one has to wait quite a while to get a banker as they don't have enough personnel. However, I have been going there since it opened and there is rarely much of a teller line.. perhaps at lunch time or after work. It has a drive through and 24 hour ATM service. And it's right next to McDonald's!
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July 2018 by Alexander I.
I didn't like customer service here. They are not helpful , they couldn't find account number and try to send me other locations. Store is opening at 10AM but seems like if there is no one they don't open it. When i was there it was 10:02 but door was still close. There is a line and only one person is working there is so many guys inside and I don't know what they do
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November 2017 by J K.
The best Citibank in the DMV area. I love the staff there. It is in a nice neighborhood with free parking. Everyone there is so friendly and professional. Especially the 2 who sit by the door. One is Asian and the other one I think his name is Calvin from Bosnia. They are very knowledgable and quick to respond your emails.
