-
September 2024 by Alexis Gray
Went in to pick up a router for the new house, had to exchange the router & Cyrus helped me both times and remembered my name when I called back. One of the best customer services experiences I’ve had in a while! He was extremely helpful and knowledgeable on the product and went above and beyond to make sure I could get my wifi set up as soon as possible! Highly recommend this location
-
July 2024 by Frank Casas
They didn’t give me the help I wanted. I stayed there for almost half an hour and still no help and when one of the workers weren’t busy they went to help someone else that was already getting treated with help while I was just there waiting and just left without get assisted
-
June 2024 by Willem Koenders
I'll update this later if I get a response. Internet has been OK and installation service as well, but the whole digital experience is awful (keep in mind this is an internet company!). It keeps telling me that my login user ID and/or password are invalid, even right after I update them. Whatever I do, I cannot log in, which is critical as they now conduct all transactions etc. online. Whatever I do, I cannot log in - I've reset my password many different times - nothing helps, and no easy way to get help.
-
April 2024 by Johnson Fisher
Fast efficient service. My customer service representative alerted me about a package that included significantly higher speed service with router included for a very small price increase. I was happy to take the package.
-
April 2024 by Jim Roessner
I was told once I return my internet box here my internet service would be cancelled. I returned the box, was given a receipt. And 3 months later cox is still charging us for internet. When I reached out to their ai customer service they were useless. Did this happen to anyone else? This smells like a class action lawsuit. How many other people are they silently charging who thought they cancelled?
-
April 2024 by Opal Aiko
Im a new customer in a rush to get internet so I can sign into work. I work remotely. Only took 16 minutes and I was out the door with my internet box. Thanks for being professional thorough informative and quick. He was knowledgeable and answers all my questions. Great store and David had great customer service. Thank you David and Cox team.
-
December 2023 by Yousef Morcos
I have been with Cox Internet for two years, and they have been amazing. The service is great the router that they give is very good quality. people at the store are super nice. They will also help you pick the best deal and will spend the right amount of time serving you.
-
November 2023 by E
they cant update their records properly yet have the audacity to send your personal information to third parties to collect a cheap router that you've already returned directly to the store, along with threats of additional fees.
-
November 2023 by Hanna Colettis
Cox is garbage. We were forced to switch to cox by our apartment. They told us to leave the device at the unit, but now they are harassing us about bills and putting us in collections. I keep getting told they will fix it and I’ve been transfers 5 people and called 4 times to get fixed. Just return don’t listen to the apartment. Save yourself the headache.
-
November 2023 by Hortencia Martinez
Love cox communication wonderful customer service
-
November 2023 by Kenneth Walker
Very helpful
-
October 2023 by Carlos U.
When I visit the COX Showroom I feel right at home! Cyrus treats me with the upmost respect and over the top customer service! He knows my situation and the issues I'm dealing with and doesn't judge me at all! Thank you for understanding me and will continue with COX until the end!!! Soon I plan to DUMP one of your competitors and switch over to COX all the way!!!! Thank you my friend for listening and guiding me in the right direction.Carlos Mauricio Urrutia
-
September 2023 by Summer Z.
The worst experience ever. First time scheduled a tech no one show up you have to schedule another time. When you trying to report this problem to phone agent they hang up your phone immediately. Also charge you 75 for tech to visit . A router that no one touched but Wi-Fi just suddenly went off. I'm choosing Verizon next month cox fucking sucks
-
August 2023 by Jennifer Simon
They were efficient and nice. They made sure I got a brand new modem within 10 minutes! Wow. Great service!
-
July 2023 by Khamb DC
Very humble and professional person Mr Cyrus Ghodoumipour .We can't thank you enough my husband and I for your help last Friday 7/7/2023.You made us love COX again.Thank you Sir?
