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August 2023 by Onno A.
This place is kind of unorganized, the employees are unhelpful if you ask where things are and it isn't labeled on the aisle board, except for one man, I didn't get his name but he was very nice, however one of the cashiers that they have later in the evening is a total spastic, she made me entirely uncomfortable and was frankly just inept at anything beyond being a plastered on smile. The pharmacy is slow, the whole place smells a bit musty, I really don't see myself coming back here.
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January 2023 by Kevin R.
43 minutes on hold trying to get a prescription transferred nearer to where I live. I just gave up. They kept saying "20 minutes" but after twice that, I knew it was just a lie.
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December 2022 by Nick And Cat G.
I made an appointment at the Minute Clinic because I had hearing loss and suspected it was ear wax buildup. After keeping me waiting for an hour beyond my appointment time the nurse practitioner deigned to see me. She looked in my ear, confirmed my suspicion and told me she wouldn't treat me and that I should use debrox and take care of it myself. She acted like my request was a huge waste of her time. Don't come here for anything, these medical school rejects will not help you.
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June 2022 by Carrie F.
I called in my prescription one morning and they said it would be ready soon. I came in and it wasn't ready yet. Ok, reasonable. They said it would be 15 minutes but I had to go to work so I couldn't wait. I came back 5 HOURS LATER and it still wasn't ready. I had to wait another 45 minutes while each employee told me something different. One said it had been ready while the pharmacist told me many times she was working on it. Don't go there for the pharmacy. Everything else is great, but not the pharmacy's organization.
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March 2022 by Shelly M.
I certainly do not plan on going back to this cvs again! I asked Ferchid when did they finish with the masks and he kept repeating, "we don't have anymore!" I asked another employee and she was able to tell me yesterday. I was stared at the entire time while I was checking out in self-check since she decided not to be behind the counter. I certainly believe this location is RACIST!!!!!!!!! I will NEVER ever return.
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January 2022 by John Wood
The customer service at the pharmacy is terrible. I tried to renew a prescription for my dog but I could never reach a person to do so. Their automated system kept asking for a birthdate. I tried the dog's birthdate and mine. No luck. Then I asked to speak to a pharmacist. They put me on hold for a long time and hen it transferred they hung up. This pharmacy is expensive, even with Good RX and their service stinks.
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January 2022 by Ying L.
Worst location! Short of staff and extremely long wait time! Don't use this location if you don't want to waste your life away waiting!
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July 2021 by Google user
The customer service at the pharmacy is terrible. I tried to renew a prescription for my dog but I could never reach a person to do so. Their automated system kept asking for a birthdate. I tried the dog's birthdate and mine. No luck. Then I asked to speak to a pharmacist. They put me on hold for a long time and hen it transferred they hung up. This pharmacy is expensive, even with Good RX and their service stinks.
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April 2021 by David H.
Large, older looking CVS that's open 24/7 and has everything you'd expect at a CVS including a Minute Clinic and a pharmacy (neither of which are open 24/7). Not really sure why the store is open 24/7 but the pharmacy isn't, kinda weird.It does the job if you live near here but I wouldn't make a special trip and don't come here if you need the pharmacy outside usual hours.
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March 2021 by Kassie E.
You would think living in a well to do area like Vienna that this cvs would have its shit together. Idk what y'all need to do (hire more people, battery management) but y'all gotta get it together. Everytime I come here it's something. First they lost a prescription my doctor prescribed it was ready on Monday I come on Friday and it's not ready the cashier can't help me so I have to wait in the drop off lane which isn't socially distance and a hot mess. Forget about calling in because that's also a disaster I'm on hold for 15 minutes now as I type this. Y'all got to get it together
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January 2020 by Mike R.
This is one heck of a large CVS. Being a 24/7 operation has this feature, and it's easy to get lost in here. You'll certainly get your Fitbit steps in. Plenty of aisles, hopefully not with mountain lions in them, and a very busy pharmacy. Thankfully this is staffed by hard working men and women, who keep wait times to a reasonable level despite unbelievable volume. I like all of the employees I've encountered here. Some larger stores lack that personal feel, but this one does not, as finding that item or getting help is a breeze. As for the checkout, this place can be a cluster. A lot of this is customer based, as every Tom, Dick, or Mary is in here with their mile long receipts and coupons all at once. Yep the "factory whistle going off, to let everyone out of work at one time mentality." Good luck with this, and with the parking situation. Vienna is known for mattress stores, and some I'll be kind "non drivers." Keep your eyes peeled whether in your pimping ride or walking on your paws. Overall it's a decent store, and inventory is solid. Depending on pricing you can get an occasional deal, but unfortunately for CVS and customers, usually you can find anything cheaper elsewhere.
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December 2019 by Nina R.
This CVS was huge and had everything. I recently went here for my flu shot at the pharmacy. Service was efficient, polite, and quite fast. They answered all of my questions and went beyond in terms of customer service. The store was well organized and fully stocked for the holidays with cheerful decorations. Great service.
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November 2019 by Richard P.
Very busy pharmacy so choose your hours well (2-4 PM or 7-8). Their online Caremark Ordering system is not visible to the store so I get a text saying my CVS caremark prescription is ready and go there with nothing to get. Later email says it is being shipped. Standing in line and clerk checks with no information proves irritating. Getting shots like pharmacy easy at right times with no lines. I have never tried their curbside pickup but noticed no one parked at the curb waiting so that is not a good sign. Staffing thin since 2 self checkout scanners put in place in OCT. Familiar faces all gone. However, Nadim who seems to be day time manager is super helpful as their scanners are quirky compared to other stores and require lots of help. She always has a big smile. Also she zinged out my wife's passport photos with expertise last week and knows where to find items. Pricing at CVS is not great that even with extra care card discounts and often Shelf coupons show 2 or 3 for a big discount and 8 million useless coupons printed with each receipt most everyone beats their prices except Walgreens. Clearly no coupons means items are Way overpriced. They are big and everywhere...but. much more competition out west.
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November 2019 by Albert T.
If I could give less than zero stars I would been going to this pharmacy for meds for awhile and almost everytime in the pharmacy the people are incompetent at their jobs they lose my prescriptions and then the one guy was like I dunno this is the last time I go into that pharmacy and I hope it gets shut down
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May 2019 by Christie W.
I usually don't write reviews but I just have to today. I have been waiting for a medicine that I usually take to come in stock for some time, today I decided to ask to get more information. Will at pharmacy went out of his way to help me. After he found out it was out of stock he called two other stores to see if they have it in stock. Apparently the other two stores didn't keep their inventory count current. Will then offered to take down my number to call me when the medicine comes in. He is knowledgeable and acts very friendly and professionally. I will come back any time! Thank you Will!!