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March 2024 by Alex
just picked up , pizza is delicious ?
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January 2024 by Ankai Lou
This place has several significant issues with their management. My orders frequently come with missing items, once the delivery driver failed to deliver anything at all but marked the order as complete. Their phone line is unresponsive and vapid when it comes to addressing complaints, often putting me on hold indefinitely before just hanging up on me. I once found several hairs under the cheese in the pizza. Domino’s will be losing my business indefinitely due to the poor service and hygiene issues at this location. I will not respond to automated messages telling me to reach out via their ticket system, so please don’t concern yourself with responding, Domino’s.
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December 2023 by Nick Dornsife
The food here is normally good, when we’re able to get it. We typically order on the website to use the coupons easier, and sometimes the wait time is accurate (generally 20-30 min). Most of the times, we will call after the pizza was supposed to be ready and are told it wasn’t even started and will be at least another 45 minutes but they recommend just canceling it. Then we’re left trying to figure out dinner last minute. Don’t order from here if you’re not willing to wait hours or find something else.
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August 2023 by Z S
I come here often. The workers are always friendly, and they also seem to know me when whenever I show up, since they hand the pizza straight to me.
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August 2023 by Frances Turner
I love Domino's pizza and it is good and always hot ?
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May 2023 by S S.
Pizza is consistently good. Staff in store need to be responsive and customer friendly - not just stand around and wait to be called upon when picking up a carry out.
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April 2023 by Eric Zimmerman
TERRIBLE!!! STAY AWAY!!! Check my other reviews - this is legit!I ordered a 16 inch veggie on line yesterday afternoon around 5pm and picked it up 20 minutes later. Normally you pick up a pizza box - you expect it to be HOT on the bottom - mine was not…. I get home - 5 minutes away and open the box and the pizza was “warm” - maybe just above room temperature. It looked AND tasted like it was cooked yesterday. My wife called to complain and the guy on the phone said they had just cooked it. Live and learn. I SHOULD have believed the 3star average Google reviews I saw on line before ordering…
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April 2023 by Bran'De D.
So I wrote a review before about a person who helped me and along with her sister. I know this shady but I am I taking it back. They couldn't refund me my money so I opted for a store credit. Fine no big deal. I went it got wings on my lunch, which they were awful, but its ok. I didn't complain about the wings. But this is what happened today. I tried to call in order and said I have to order online with any store credit. Then the woman on the other line said, she didn't know where they were located again and only two store fronts away from where I work. (The only location in Vienna and on Maple Ave) fine, let me just go in the store and do carry out. I go in and wanted to use the rest of my credit was about which was about $9.00 (ordered a sandwich) and was willing to pay the difference. I was told I can only use my store credit once. So you couldn't refund my money and then tell me I can only use the store credit once? (Which I was never told). Then I spoke to the general manager she said that wasn't true but yet the employee told me that is the only thing I could do. (Same person who was so rude to me) Then the GM told me that she deleted the credit. (But why). This is the worst place ever, I will never go back. I even called corporate but you can only email and still haven't gotten a response. I restore my yelp app just to write this.
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March 2023 by Brian
The Domino's app failed 3x so I called the local store. The quickly and politely took my order.
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January 2023 by Gonzalo Flores
I ordered a pizza today at 6:20 pm from this location. It's been over an hour and no show. I called the store and proddi the manager was horrible and told me to come pick it up if i wanted it or else he would cancel it since they refuce to honor my delivery order. That he din't care off my business and when you order it a robot that take the orders. Dont order from this location. Waist off time...
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December 2022 by Naj Fas
After waiting 2 hours and 40 minutes for my pizza I called to cancel the order. Prior to that I called couple of times and we get the generic answer of "the pizza is on the way", "we are very busy", "our computer system is not working well". The staff was poorly trained and never bothered to look that they never made the pizza. I suspect they will never refund my money to my credit card either, And I will have to call my credit card to cancel the chart.
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November 2022 by Lisa Sylvia
Delivery Orders routinely are missing items. It is frustrating to have some family members eating while others are waiting for the driver to go back to the store to retrieve the missing items. Beware.
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October 2022 by Donna B
Made pizza wrong after multiple confirmations (in person!) and refuse to refund. Family can't eat the pizza due to meat toppings so we paid for nothing.
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September 2022 by Ibrahem Alhaidari
3 out of 5 orders are delivered very very late, where we end up reordering from another replace and it arrives before our Dominos order.Once, the Tracker said the pizza is delivered and it was never delivered. I got a coupon via email as an apology!!!
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July 2022 by Seema Q
The Domino’s pizza in Vienna provided excellent customer service. I had asked for uncut pizza, upon arrival, the pizza had been sliced. Without any hesitation from the young man at the register, they were able to not only make new pizzas, but also did not charge for the order. Much appreciated. Definitely recommend this particular branch! Thank you!!!!
