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October 2024 by Katery Fernandez
From the moment my sister and I stepped into Elegance by Roya, we were blown away by the customer service! My sister said Yes to two dresses and I said Yes to the dress to my second dress! Shahin did an amazing job with my sister’s dresses! She went above and beyond ensuring the dresses were perfection for my sister, so patient, professional, kind and was the best to work with! Thank you so much Shahin and the entire team at Elegance by Roya!
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October 2024 by Courtney Anne
Ladies, if you want to enjoy the wedding dress experience, feel beautiful, and be taken seriously throughout the alterations process – AVOID THIS BUSINESS. If you want your dress to look professionally handled and reflect the price you paid for it on your wedding day - AVOID THIS BUSINESS. Please find the pictures of my dress, the night before my wedding, attached.
Background
I bought my dress here in August 2023 for a September 2024 wedding. The associate was kind, and the store is obviously beautiful. It wasn’t until I put money down that the issues began.
First and foremost, after paying for half the dress, I was told that alterations only occur Monday through Friday, 9am-5pm. That meant that I had to take off work for every alteration appointment I had.
Second, when I put the first payment down, I was told alterations started at $1,100 -$1,200. Upon arriving for my first fitting almost a year later, the starting price I was required to pay changed to $1,400.
Next, moving into the alterations process, I had three requests: I wanted the dress to fit without my having to constantly pull it up; I wanted to attach the currently detached sleeves for my wedding ceremony; and I wanted to add detachable straps. All of these items were discussed with the sales associate before I bought the dress, and I was assured all of my requests could be met.
At my first appointment, I told the seamstress about all of the above, to include the slight insecurity related to the sleeves. Despite this, the seamstress told me it looked fine. In fact, “bulkier women fit into the sleeves” just fine. Because the dress was too large, the seamstress also decided the dress needed to be brought up. The only way to do that was by bringing it up in the waist. This created a large bulge around my stomach, but I was assured it would lay flat after alterations and pressing. The straps, I was told, would be handled later.
At my second appointment, despite maintaining weight, I needed to hold the dress up myself. Additionally, I brought in examples that I thought would fix how I felt about the sleeves. I was told the sleeves were fine as is. I was also told there was nothing to be done. She also forgot I asked for detachable straps to be added. This too prompted the response of, “you don’t need them, the dress is fine as is.”
Due to my experience during this fitting, I felt compelled to email the store laying out my concerns. I requested a conversation with the manager of the store. Instead, my email was forwarded to my seamstress. However, I was assured everything would be done to my liking.
At my third fitting, I brought a bridesmaid and her aunt who had experience in being a seamstress. The bodice finally fit without my holding it. Yet, the sleeves were still unattached, the straps still not done, bulge around my waist still present. As with all my other appointments, I received the same, extensive pushback, to do anything I had been asking for for months. Thankfully, with an audience there, she agreed to move forward with all the work.
At the fourth and final fitting, the large the bulge around the waist was still there. The straps were asymmetrical. I wasn’t allowed to try on the sleeves because they were STILL unattached. The seamstress requested time to allow her to finish the required work. 40 minutes later, she rushed out of the back, quickly unzipped the bag for me to see only the top of the dress and hurriedly sent me on my way. I broke down again, fully exhausted and completely demoralized with how the dress turned out.
When I finally was able to look at my dress thoroughly, I was appalled. It had several black marks, pearls falling off, loose strings all over and, and several places of snagged fabric. Day of my wedding, the bulge was still present, the bustle broke within the first hour, pearls continued to fall off, and the straps didn’t even snap
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October 2024 by Christina M
Shahin did an absolutely AMAZING job on my dress!! I felt like a princess when I wear and can’t wait to wear it at my wedding next weekend. She was very detailed with her alterations. She did exactly what I wanted. They are a bit pricey here but you will definitely get a great dress!
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October 2024 by Franziska Moeckel
Crystal created the most incredible experience I could have ever asked for! We made an appointment for the sample sale and were treated like royalty. The entire experience was so much fun and Crystal just knew exactly which dresses to pull. Each dress got better and better; and even when I found MY dress, we continued trying on dresses just for fun. She was incredibly personable, patient, and kind. I have tried on dresses at other stores and no one even came close to Crystal, her expertise, style, and professionalism. We never felt rushed or pressured. I cannot recommend this store more - definitely ask for Crystal! If I could give it more stars, I would. THANK YOU SO MUCH!!
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October 2024 by Zainab Al-hussein
Highly recommend Elegance by Roya!! My soon to be husband and I are planning a wedding in 6 weeks, this includes finding a dress and finishing all the alterations within that timeframe (and my dress needed quite a few alterations). From the moment I stepped in to the store for my consultation, the consultant Crystal understood my vision and picked a great selection for me to try on; so good that I had trouble picking one. My experience was enhanced even further after picking my dress and starting the alteration process with Shaheen. Throughout, Shaheen gave me much needed guidance, listening carefully to my needs and making sure they were met, while still maintaining the essence of the dress. The attention to detail and impeccable technique shines through immediately, and I’m very grateful to have Shaheen’s expertise throughout this journey. I’ve had two fittings so far and already the dress is what I had envisioned and much more!!!
**side note for all the brides looking for a modest dress- don’t disregard this place!! Although there weren’t too many ready to wear options that were long sleeve, high neck and fully lined, their team is extremely skilled and creative, allowing them to create unbelievable modest dresses with the pieces they already have.
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October 2024 by Ariana Pitcher
Absolutely recommend elegance by roya - the selection of gowns is really amazing (and are at various price points) and all the consultants are really nice! I had Emily and she was incredibly sweet, helpful, and has great advice on gowns. I have visited multiple DMV bridal dress stores and this is one of the best in the area.
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October 2024 by Chelsea Kirk
I had an amazing experience here! I was a little nervous as I lost a good amount of weight during wedding planning time and I had picked a strapless dress. Shahin did such an amazing job with the dress alterations! I have never felt so confident and beautiful ?
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October 2024 by Justin St. Louis
TL;DR - I write this review because my fiancée (now wife) and by extension me had such a horrible experience with this company, it is my hope that other future brides might take it more seriously when they see this review because it is a guy taking the time to write it. In short, this company made my wife cry at each dress alteration, tried to talk her out of modifications that would have helped with her insecurities, failed to deliver on the modifications that were ultimately agreed upon, and delivered a stained wedding dress that fell apart during the wedding.
Specifically, their short comings were as follows:
◦ First, my wife had three fittings with them. Following each fitting, she came home crying because of how she was treated. In particular, the seamstress told her that “bulkier woman than her” had worn the dress (not that it matters but she 5’6” 130lbs). It was so bad that we had to send a formal email requesting to speak with a manager about it. Rather than doing so, the email was simply forwarded to the seamstress who essentially said my wife wasn’t that bulky, and we were assured that everything would be done as we wanted. Ultimately, my wife brought one of her bridesmaids, and her aunt who is amateur seamstress, to provide support and push back because the experience was so bad. While the seamstress she was working with agreed to perform the modifications, she failed to deliver in even this task.
◦ Second, the straps they agreed to add to the dress were asymmetrical
◦ Third, on the day of the wedding, these same straps wouldn’t even snap together. I/my wife’s bridesmaid were gluing/sewing the straps to the dress themselves.
◦ Fourth, the part of the dress that holds up the dress (I think it’s called a bustle) broke and we had to safety pin it to the dress.
◦ Fifth, the pearls on the dress started falling off before the wedding even started.
◦ Sixth, the seamstress for this company, as a result of a modification, bunched up a lot of fabric around by wife’s stomach. Despite my wife requesting that this be removed at the two subsequent fittings, they failed to do so. Now, whenever she looks at our wedding pictures she comments on the bulge around her waist.
◦ Seventh, the wedding dress came stained: for reasons beyond understanding and without explanation, there were black marks on the wedding dress upon receipt.
◦ Eighth, she had requested additional fabric be saved so that her veil could match her wedding dress. Despite purchasing it over a year before our wedding, they were unable to deliver because there wasn’t enough time.
Finally, it’s worth noting that this was the experience we went through after spending approximately $7,000.00 there. Needless to say, I highly recommend brides check elsewhere.
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October 2024 by Fatemeh Kalantari
A Seamless Experience for a Picky Bride – Thanks to Crystal!
I had an amazing time, and I have to give a huge shoutout to Crystal! From the moment I walked in, she was incredibly kind and attentive. She really listened to my concerns and came up with creative ideas to address them. Crystal even went the extra mile by taking a video of me in the dress, which was super helpful in making my final decision.
Elegance by Roya was the first bridal shop I visited, and I have to admit, I’m a very picky person. But thanks to Crystal’s help, I found and ordered my wedding dress in just 1.5 hours! The owner, Roya, was also incredibly kind and reassured me that my dress would be ready on time.
Overall, I loved my experience, and I highly recommend Elegance by Roya to any bride—especially if you’re picky like me!
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October 2024 by Shireen Shakouri
Gorgeous selection and Nicole was excellent to work with. When I/my guests named what we did and didn't like about different dresses, her next suggestions were totally on point and refined to a top two that were show-stoppers -- even if I wasn't sure they fit my original vision! She knew what worked and why. Great experience.
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October 2024 by Riley Stahl
Paola was an amazing bridal consultant! Friendly, knowledgeable, professional. She helped me envision small changes to a dress to make it my dream dress - which lead me to saying yes! Roya also stepped in and was wonderful as well. Excited to work with them on the dress of my dreams.
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October 2024 by Brittany
Let me start by saying that I am the owner of Brittany Ford Event Planning and have years of experience in this industry. This establishment has truly exceeded all of my expectations.
From the time you enter, Roya’s exudes luxury and excitement. The staff are all SO accommodating and professional. They have all been a complete joy to work with! Ayesha has been so patient with me, as I have made many customizations to my dresses and have so many questions. She never makes me feel guilty for checking in on these pieces that mean so much to me! The owner, Roya, is an absolutely beautiful human, inside and out.
I fell in love with this place so much that I canceled my NYC dress trip and purchased 4 dresses here instead! My wedding is in 2025 but please enjoy these photos of my engagement dress I just wore for my engagement party. The resident seamstress was also so accommodating and helpful, as I kept losing weight and she made sure my dress fit perfectly! Can’t wait to wear my other 3 dresses in May!
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August 2024 by Kelly Hain
I had a really great experience here! I came in last minute needing to find a dress for my wedding in 2 months. There were lots of options, even on my tight timeline. My size is on the upper end of straight sizing to the lower side of plus size and I still felt like there were a good amount of options for me to try.
I worked with Paola, who was great at pulling dresses that really fit what I was looking for. She was professional and offered great insight. I’d 100% recommend giving this store a shot, especially if you’re running a little tight on time to find a dress!
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June 2024 by Rashid Nkosi
Shahin was the best! She was very personable and made my experience fun. Even though my family was not able to come along she made sure that I enjoyed the experience!
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May 2024 by Nicole
Elegance by Roya made my entire wedding dress experience wonderful! Paola was incredible helping me find my perfect dress, she is so knowledgeable and listened to all of my preferences! I never felt pressured to make a decision and she was very respectful of my budget. Elegance by Roya holds a wonderful variety of dresses that any bride will be able to find the perfect dress for their style! For alterations, my wedding dress needed adjustments to be taken in on the sides, hemmed on all layers, and added a 3-point bustle. Shahin was an absolute joy to work with. She is friendly, professional, and so incredibly talented. My dress fit perfectly and was so easy to walk in despite its size! I cannot say enough great things about her work! Shahin and Elegance by Roya also referred me to a great gown cleaning and preservation company that took all guess work out of the preservation process. You will not go wrong with Elegance by Roya!
