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November 2023 by KM Navy Home Inspection M.
The folks here like Melissa and Craig (not sure) are always helpful. I go out of my way to use this store. Thanks for the service, always delivering on time or earlier, and the value.
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November 2023 by Paula Monks
My experience was bad. I wanted to send a regular letter overnight and the employee said it would be $100. I said, even for an envelope that weighs almost nothing? He said yes. I was ready to leave but decided to ask about how much it would be in a Fed Ex envelope and he said $47. I asked him why he did not mention this option in the beginning?So, I purchased the $47 overnight envelope. The package did not ship until Monday and was scheduled for delivery Tuesday morning. I tracked the package. The FedEx delivery people did not attempt to leave the package in the mailroom as instructed. Instead, they just left a note saying that delivery could not be made and took the package back to an unknown FedEx location. No attempt was made by the delivery person to call the number provided or leave the package in the mailroom as requested, no signature required. When I called Tuesday night to figure out what happened, I waited and waited and finally talked to someone from FedEx who would not give me any info. about anything including their name or which FedEx location they were in. They sounded very detached and uninterested as I was having a total meltdown/stroke on the other end. I finally gave up, went to bed with a Xanax. The next day I was lucky to reach a caring human being who could tell me where the FedEx office was that had the package. He also told me that FedEx was attempting to deliver again, was in route. I quick called my son and told him to watch out for the delivery, which is hard to do without camping out downstairs by the mailroom for hours. Luckily my son was there outside when FedEx came again. FedEx was in the process of leaving another note, without calling my son’s number or attempting to drop the package off in the mailroom. My son got the package finally, $47 dollars and a day late. NEVER NEVER use FedEx. Instead, use overnight express USPS, costs $28, and they have access to apartment building mailrooms!!!!
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October 2023 by Donna H.
I'm giving it 2 stars because technically you can get what you need done. But they are very rude, especially the store manager. They often don't see when you email them files to print (this has happened to me on numerous occasions), and the manager seems completely unconcerned about this or about whether her customers are satisfied (less so than other employees who at least seem like they want to do a good job). She doesn't listen, cuts her customers off on the phone, and frankly seems like she couldn't care less. It's too bad really in such a small community. If there was somewhere else in Vienna I could print things, I would. Welcome to the monopoly.
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December 2021 by Susan Y.
They are so friendly and efficient here. Never a line even during the holidays. I was surprised that their shipping rates were very comparable to other places in Vienna.
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December 2020 by Tommy C
Dismal, if you want to print anything they send out for next day delivery.
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December 2020 by Cindy L.
I needed to ship 18 packages. EIGHT. TEEN. The staff on Sunday 12/6/2020 around 130pm (wish I got their names!) were great. They didn't even bat an eye, just a simple "We'll take care of this no problem". Luckily, it's a lot easier to handle the quantity with a corporate account and i brought a print out of everyone's name and address. I also had to include a custom card for each which I had in alphabetical order, too. Thank you so much for taking this huge load off my shoulders
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August 2020 by Brandon B.
I came here on the spur of the moment yesterday, to print a couple of documents. It couldn't have been easier to do. I was escorted to their print center, where all I had to do was insert my USB, swipe my credit card, print my documents and be on my way. It was that simple. I was in and out of the store in less than five minutes as a result. During that time, I experienced excellent customer service. I'll be returning to this location when I have additional printing needs.
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February 2020 by Britt H.
I came here to have a complex brochure printed. Claude was my savior. He is professional, polite, respectful and insightful. He assembled my brochure from multiple files., printed test copies until I verified it was absolutely perfect, and ran my print job in much less time that I had expected. He was a bright spot on my previously challenging and disappointing day. I could not be happier with his services and FedEx Office services at this location. Thank you for opening in Vienna, and I hope that Claude's professionalism and service are widespread throughout your staff. Thank you, BRITT
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June 2019 by Andrea F.
Ashley was so helpful and knowledgeable in what I needed to complete. She had a very sweet and kind personality. I will definitely be coming back to this location for future printing services
