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November 2023 by Maria G.
Everything Good appreciate the help. Thank you Ian saeed khan for good test drive thanks also Muhammad for making a deal
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November 2023 by Virginia P.
Thanks Ian saeed khan for being happy and helpful and setting up everything and making the car buying process painless thanks also Muhammad
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November 2023 by Tara P.
Thanks, Ian saeed khan for a great test drive and showing all the features and helping with the purchase and helping with insurance and helping with everything very professional and fun to be with thanks Muhammad and Brad for rav4 hybrid
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November 2023 by Daniel S.
Bought a good condition 2013 Corolla and a 4 year bumper to bumper Gold plan from Assurance from Koons Toyota at Tyson's Corner. Had an ignition coil fail a week after buying the car. Had to have it towed to Ourisman Toyota close to where it broke down. Koons was no help even though there was a 30 day warranty on the car from them. Spoke to the customer relations person - Crystal - crickets. And Ourisman said the car needs new front brakes even though the Koons salesman told me it had new tires and brakes. Hard to trust anyone these days.Do not buy a car from Koons or insurance from Assurance. They paid out less than the contract stated.
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November 2023 by Elissa Jordan
I recently purchased a Range Rover Evoque from Koons Tysons Toyota, and I had the pleasure of working with Jason. I must say, Jason provided exceptional customer service throughout the entire buying process.He was knowledgeable, attentive, and went above and beyond to ensure that all my questions were answered and that I had a smooth and enjoyable experience.Jason's professionalism and expertise made me feel confident in my decision to choose Koons for my purchase. He took the time to understand my needs and preferences, helping me find the perfect car that met all my requirements.Not only did Jason assist with the purchase, but he also provided valuable insights on the features and functionalities of the vehicle. His attention to detail and genuine enthusiasm for the product were evident, making me even more excited about my new Range Rover.I highly recommend Jason to anyone looking to purchase a vehicle at Koons Tysons. His exceptional customer service, knowledge, and dedication truly set him apart. Thank you, Jason, for making my buying experience a memorable one!(And big shout out to Ian for being So ecstatic about my new car and helping me put my plates on. he has one of the best personalities you’ll ever meet he was Absolutely Amazing!!!)o
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November 2023 by Danielle Horn
Than was AMAZING to work with! He was extremely knowledgeable and very attentive throughout the buying process. Everyone from the Financial Advisor to the Sales Manager offered top of the line service and attention. Definitely recommend and will buy from them again.
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November 2023 by Mihai İhsan
Win was a very good salesperson! He was friendly and helping me on deal. I drove through newyork to Virginia by his word and he didn’t disappointed me. Definitely ask for him when you arrive to the dealer!
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October 2023 by Dave B.
Lack of Integrity, Using Bait and Switch of OnLine Trade In ValueFair Price Offered for a 2019 Toyota Highlander. OnLine Trade-In Value was $10,000 - $12,500 before Krystal's extra $1,000 and a statement that they beat all offers. Carmax and Carvana were both at $10,000 with same indications of Good Condition same noting external scrapes. After traveling 35 miles to Koons, the trade in folks played games (bait and switch) offering $8,000 for my trade-in after negotiating, costing me at $2,000 -$3,000. I DO NOT recommend this dealership based on the 'Bait and Switch' experience I had.
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October 2023 by Leah Clark
Mariam was amazing to work with! She made buying a used car an absolute breeze and was straight forward and honest with me throughout the whole process. Having gone to car dealerships in the past, I can say that Mariam genuinely cared about me making a good purchase and listening to my needs/wants in a vehicle vs. just trying to make a sale. She made the whole experience very enjoyable and painless from start to finish!I can not recommend Mariam enough when it comes to purchasing a new car! Definitely ask for her if you are on the market for a new or used vehicle. Thank you Mariam!
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October 2023 by Lawrence H.
Top rate on-line services. Sales team responsive, informative and straight-forward during review and selection process. Sales associate (Eduard) absolutely outstanding through entire process. Without question, this part was one of the best car buying experience I've had in over 45 years of buying cars.Unfortunately, the experience with the processing associate was absolutely the worst car buying experience in 45 years of buying cars. He would not accept that we did not want to purchase their extended warranty. Despite repeatedly declining the coverage - politely at first, then firmly, and finally very firmly (at least a dozen times) - he continued to push the extended warranty, even refusing to move on with the purchase after we asked him to do so. It was so bad, we finally walked out of his office, returning only after he agreed to stop pushing the extended warranty. I have nothing but praise for the sales team, but would never buy from this dealership again simply to avoid the harassment to purchase the extended warranties.
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October 2023 by Lauren Calvert
We had an awesome experience buying a new car! Ali was an awesome salesman! Not pushy, but his recommendation is what we ultimately went with. Jenny was a great finance manager, but a little aggressive with the loans that we weren’t interested in. Overall we will definitely come back here for future vehicle purchases!!
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October 2023 by Eman Ahmed
This was my first time purchasing a new car. I had a wonderful experience purchasing my 2024 Camry SE with Jasmin Alizadeh, a huge thank you to her! She made the process so smooth and was just overall a delight to work with. Super accommodating and patient - wasn’t pushy, or trying to get one over on me. It was a fair price too, but the service made it even better. And a big thank you to Aryan Shafiee for being so helpful as well! This location is a team of great professionals, you won’t regret coming here. 10/10, would come again. Thank you all.
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October 2023 by Rabi T.
[Updated the rating from 1 to 4. Customer relations manager Crystal called within an hour of this post, and had the car picked up the same day. I appreciate it. I see that they have the policy and some staff have the intention of treating customers right, but they are not consistent and at least some people who talk to customer don't have the culture or training for good customer service. Taking a point off for that. ]I am stuck with a maintenance package that I shouldn't have bought from them. Usually I don't fall for their taunt during closing of the sale ("I can't believe you are passing on this great deal") , but they got me with this car. The maintenance package is too pricey with perks I don't need. And they push for repairs that my trusty local mechanic tells me are unnecessary or premature.I am writing this review today because I stayed home for them to come pick up my car for service. They didn't. I had confirmed the appointment. I confirmed my address. Also responded to a message they left with my wife late yesterday. Their link to appointment details didn't say there was anything outstanding. They did send a text this morning asking to call them, which I missed, because I wasn't expecting that there was anything more for me to do other than wait for their call when they get here. They could have called if the appointment was at risk. When I called past their pickup time today, they blamed me for not being responsive. How many times do I have to contact them to talk to different people for a routine service? They apparently have new procedures that they didn't clearly communicate. Won't pick up the car today. The worst of it is the gentleman on the phone couldn't even fake empathy for my disappointment and having waited for them at home for nothing. No business should put tone deaf people in front of customers.They do offer pick off/drop off. Sounds nice, but...two things. First, of course they have to charge more for that. It's not like they are paying from their pocket for free. Second, I need a pickup/drop off just because I live in MD and shouldn't have bought a maintenance package with them being in VA. There are dealerships much closer to me. This mistake is on me for falling for the taunt, but I am just saying the pickup drop off is a solution to a problem that didn't have to exist, that I paid for unnecessarily.At any rate, I did have a good experience buying the car from Mohammad Abdullah. Closing the deal with the gentleman from finance wasn't pleasant. And I regret having bought maintenance from them. Wait, I said that already.
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September 2023 by Andrew Pike
We received wonderful service from Mohammed Ali at Koons Tysons Toyota. He was knowledgeable, responsive to our questions and respectful. We never felt pressured and we felt comfortable with the entire process. We feel that we got treated well, and we received a very fair price for a terrific car. We could not be happier. Having bought many cars over the years, we would rate Mr. Ali as the best sales rep that we have dealt with.
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September 2023 by Freddy Zuarich
I recently had the pleasure of working with Valentin at Koons Tysons Toyota, and I couldn't be happier with the experience. From the moment I walked into the dealership, Valentin's warm and welcoming demeanor made me feel right at home.Being part of the Latino community, I really appreciated that Valentin speaks Spanish fluently. It made the entire process so much smoother and more comfortable for me. He took the time to listen to my needs and preferences and helped me find the perfect car that suited my budget.Valentin's knowledge of the cars on the lot was impressive. He answered all my questions with patience and expertise. I never felt rushed or pressured to make a decision, which is something I value greatly when making such an important purchase.What sets Valentin apart is his genuine willingness to go the extra mile for his customers. He ensured that I got the best deal possible, and his attention to detail was outstanding.If you're looking for a dedicated and trustworthy salesperson who genuinely cares about your needs, I highly recommend Valentin. He made the car-buying process enjoyable and stress-free.Thank you, Valentin, for your outstanding assistance.
