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September 2023 by Michael Svestka
Poorly run, STAY AWAY!! It took 9 weeks to fix a simple fender after mishandling the parts order multiple times. I wasted multiple days (and time off work) driving there to be told they forgot the part wasn’t delivered. As a final insult, the cost was over estimate and they didn’t even offer a discount after 2 months of delayed work. They clearly don’t have their act together and I’m surprised they’re still in business. I was so upset, I called the referring shops to make sure they know this business is Matchless in their incompetence.
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September 2023 by Michael S.
Poorly run, STAY AWAY!! It took 9 weeks to fix a simple fender after mishandling the parts order multiple times. I wasted multiple days (and time off work) driving there to be told they forgot the part wasn't delivered. As a final insult, the cost was over estimate and they didn't even offer a discount after 2 months of delayed work. They clearly don't have their act together and I'm surprised they're still in business. I was so upset, I called the referring shops to make sure they know this business is Matchless in their incompetence.
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August 2023 by Jeffrey Rizzo
The best $125 I ever spent. If you are thinking of purchasing a used vehicle around the D.C. area you MUST have Elliot of Matchless Body Works inspect it before you purchase. Saved me from buying a car not worth the money and one that I would regret owning. Thank you so much Elliot for your expert evaluation. His knowledge put into an actual repair is undoubtedly 'top shelf' service and customer satisfaction.Services: Exhaust
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August 2023 by Curtis Collins
I recently needed bodywork on my 2023 Acura MDX (hit and run in grocery store lot). Matchless did an amazing job. I was worried as my car was only 6 months old, but you would never know there was any damage on it after Matchless fixed it. Eliot was my contact, and he was great at explaining the process and timeframe. They were true to their word and had the work done in 5 days. And at a very fair price! I would highly recommend Matchless to anyone needing bodywork done to their car. And nice guys, too!
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July 2023 by Haley Ball
I got hit by two deer (in the span of 5 seconds), and my headlight assembly got broken just enough for my car to fail the VA safety inspection.Matchless was able to inspect and fix my car the day I called, which was AWESOME.They sewed my assembly together with wire, so I did not have to pay for an entire new assembly for which I am sooo grateful. Altogether, the whole fix took them less than 30 minutes.Everyone was really friendly, and I will definitely be back when I have the funds for full body work. Thank you so much!!
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July 2023 by Haley B.
I got hit by two deer (in the span of 5 seconds), and my headlight assembly got broken just enough for my car to fail the VA safety inspection. Matchless was able to inspect and fix my car the day I called, which was AWESOME. They sewed my assembly together with wire, so I did not have to pay for an entire new assembly for which I was sooo grateful. Altogether, the whole fix took them less than 30 minutes.Everyone was really friendly, and I will definitely be back when I have the funds for full body work. Thank you so much!!
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July 2023 by Bob Hartley
Had a real good experience with Matchless repairing my SUV rear-ender. The work was fabulous; all the panels align like it left the factory. The Black Forest Green paint (hard to match the flop) looks spectacular in all light. It was hard to get a few parts (out of production) and they beat bushes to find the right part, not just an "acceptable" substitute. I really appreciated the effort to make everything "just right". Well done, guys.Services: Painting
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April 2023 by Jeffery McKinley
I never write a review and first in years. Terrible service. I call to try to get a estimate for repair and was denied. I explained that the insurance company wrote a estimate check but insisted that was estimate and needed to see it and would be the estimate. I then explained again that I am asking for estimate so I can see how much the car repair be and wouldn't schedule because wanted to see the other estimate that I didn't have. Sad to see such terrible service.
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April 2023 by Ramzi Naddy
This business has gone down the drain.. They are becoming rude,, unprofessional,, liars and they are way out of their league.. They are still enjoying the glory of the good old business/name that they once had.. They are not worthy your time.. Not to mention their work is becoming horrendous..Services: Painting
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March 2023 by Michael T.
The customer service with this group was poor. I scheduled my car - two weeks prior - to be repaired for the week when I was to be gone on vacation. On Wednesday afternoon of the week I was gone, I got a voicemail telling me that Matchless could not do the repair because the estimate was 4 years old. This was the second time Matchless did not reference the correct estimate for this repair (the estimate they were referencing was for a repair on my wife's car). I had forwarded the current estimate in my email scheduling the repair so there was no reason to miss the estimate this time. I did not respond to Mathless before I got back in town (I was off the grid by design) so the repair did not get done during the week I was gone.While I was frustrated with this, a simple apology right off the bat would have gone a long way. However, their initial response was that they called me and I did not respond. Matchless did not initially admit fault with having an inaccurate estimate, which, of course, was the reason for the call. When I asked to get the car back for a couple of days in the middle of the week so my wife and I could both have cars to commute on Tuesday and Wednesday, the person I spoke with told me that I'd have to get back in line and that it may be 2 weeks or longer. This was upsetting for 2 reasons: 1. I specifically set up the appointment for my vacation so that we wouldn't have to juggle cars and 2. they did not acknowledge the inconvenience for us and their culpability in this inconvenience.After more discussion, Matchless agreed to let me take the car for a few days and bring it back on Friday. I explained that I would be coming after hours. When I came back later that night to pick up the car, the car was not available. Therefore, we had to get Ubers for two days. When I tallked to Matchless the next day, the person I spoke to was apologetic, which I definitely appreciated. Unfortunately, it wasn't an oversight where I could pick up the car later in the day. Matchless had started the repair and the car wouldn't be available until Thursday COB. There was never an acknowledgement of the additional cost we had to incur because of their mistakes.The body work was done well. However, the total was higher than the estimate (because of an additional repair that was a legitimate cost) and we had to pay $100 in Ubers because we didn't have the car for the week.
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October 2022 by Devang Patel
Awesome Body Shop - Great Work!! Good Communication and Updates throughout the Process. I went and verified their work with the Dealership Service department and they all said Perfect Job and attention to details.Thanks ?
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September 2022 by Trevor Bostian
Matchless did an excellent job repairing some damage to my vehicle that has a notoriously hard color to get right. When I went to pick it up there was a payment issue with the insurance company, and they were very accommodating while getting it resolved. They even offered to give me a lift back to my home if I was not able to pick up the vehicle that day. I am very impressed.
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September 2022 by Tim Bryan
I recently went to Matchless to repair the tailgate of my pickup truck. A previous visit to a RAM dealer indicated that I would need to purchase an entirely new tailgate, but the folks at Matchless indicated they could repair. The repair was flawless, they repaired, repainted, replaced the top rail and the emblems, and delivered in the number of days and at the price they promised. I completely recommend Matchless.Services: Painting
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June 2022 by Joyce F.
I love this auto body shop for my cars. I've been using them for years on several sedans and SUVs. They do a wonderful job and the car looks like new every time. Their prices are half the price of the Lexus dealer, and I appreciate their honesty and quality of service. I recommend them without reservation. Joyce Freedman.
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September 2021 by poppydeli93
I took my vehicle here for what should have been a simple fix. Not more than a month later the front of the car where the damage was is completely open again. This was a very careless job. It’s truly unfortunate as they had great customer service but for the price paid, I’m not happy that my car wasn’t repaired properly. When I called I was told to bring it back during the weekday as they don’t work weekends. I have a full time job and who doesn’t work weekends?!Service: Body & Trim
