Mercedes Auto Group is a highly regarded dealership that has consistently provided exceptional customer service and satisfaction. The reviews highlight the exceptional experiences customers have had with the dealership, from the knowledgeable and attentive sales consultants to the efficient and reliable service department. Customers praise the sales consultants, such as Yuliya and Jose, for their professionalism, attention to detail, and genuine concern for the customer's needs. The managers, including Wisdom and Jason, are also commended for their leadership and commitment to ensuring a positive customer experience. The service department has also received high praise, with customers highlighting the prompt attention to their vehicles and the quality of the work performed. However, some customers have noted that they were not provided with a clear quote for labor costs, which led to unexpected charges. The dealership has addressed these concerns and has demonstrated a willingness to resolve any issues that may arise. Overall, Mercedes Auto Group has earned a reputation for excellence, with customers consistently recommending the dealership and specific sales consultants and service advisors, such as Collin, to others who are in the market for a Mercedes-Benz vehicle.
This dealership was amazing, everyone was so nice, My salesman was so very kind, his name was Trivan Anand Sales Associate (703) 564-6000 Give him a call you won’t be disappointed
October 2021
The manager and his staff are very helpful and attentive. I've been going here for years and I can say they are the most consistent staff I've ever encountered. Keep up the great service guys!
April 2021
I service my cars with Colin Jenkins and is one of the best to deal with , honest and straight forward and knows his Mercedes ! Thanks Colin and Daniel Rodriguez!! I will continue to bring all my Mercedes !
