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October 2023 by Round II
Made a stop in today and picked up a new Recon 9' in 6wt, and a hydros reel. From the time I walked in the door it was a good I dealt with Lyle he hooked me up with a spool full of pro super taper. I enjoyed shooting the fishing chat with him and would recomend this store to anyone. From floor to register a great experience!
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August 2023 by J W
Would be nice if the employees knew what was on sale. I even asked and was told the shirts I purchased weren’t on sale. I checked their website and they were on sale and were $30 less expensive. Disappointed.
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July 2023 by Jia Zekun
Went to the store to find some fishing gear. Never fished before. Rally good store. The fishing manager Ryan also introduced a class fishing101&102. Really good and fun class. Enjoy it a lot!
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June 2023 by Rich Augsburger
I love the quality and styles, but the product is way overpriced. Fly reels are a best value, and the same goes for waders and boots.
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June 2023 by Joseph Bleiberg
Will Oliver has been outstanding for several years now. He recently solved a complicated problem that I had. It was Memorial Day and he actually drove to the store just to help me out. Orvis Tysons has the best customer service I've ever encountered in an Orvis store.
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April 2023 by No Name
The fishing department is outstanding here. It's a bit of a strange place altogether. It's like they put a really nice local fly shop in the back of a preppy clothing outlet store. On the plus side my girlfriend is usually willing to go in to look at clothes while I shop for fishing stuff.
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February 2023 by Guanyu Jiang
Great store, friendly staff. Tried on a Barbour jacket, they have a good selection. I hope they stay in business tho in this economy. Location isn’t optimal, business would be much better in Tyson’s.
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December 2022 by Becky W
Ordered online pick up in store. They had exactly what I needed— two items and the transaction was seem less! Employees are so friendly. Thank you.
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October 2022 by Brad P
What a refreshing experience. I didn't think that good customer service existed any longer but it does. Everyone was nice and helpful. There was no pressure at all and every question that I had was answered. Karen was great. I especially thought that that Lyle was courteous and helpful. Thanks!
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October 2022 by Tom M.
Fantastic store with very very friendly staff. Very service oriented. Awesome clothing made to the highest of quality- so, yes, pricey but built to last! Buy something here and if it ever fails they will replace no question. Awesome dog products as well. If you fish that is a specialty. Dogs are welcome in the store and they offer treats! Open Sunday at 11am. Yelp has incorrect opening hour.
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August 2022 by John Neary
Good quality clothing and accessories for outdoor sports.
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June 2022 by Trevor M
Seems like a great company with quality merchandise, but I did not have a great experience at this store. I made one of my first purchases from Orvis, had to exchange the size, and figured it would be easier to do it in the store.When I arrived, I was greeted by a door person, which was a nice impression. I told an older gentlemen at the register about the size being wrong, and while the store didn't have the exact item in stock, he was very kind and helped me find a similar item so I could find the right fit. Great start so far. The employee told me to go ahead and take a look around in case anything caught my eye while he went to go set up a replacement order. That's npt really why I was there, and it felt a little more suggestive than a chitchat recommendation, but whatever. Took a look around, chuckled at some of the price tags, and came back to the register when the employee looked ready. Before he even mentions the replacement order, he began trying to haggle me into buying items behind the counter. "It's in your size. 30 but yours for 10." And so on. Kind of made me feel uncomfortable, but I shrugged it off with a no, thanks and changed the topic to the replacement order.Apparently, the store doesn't process replacements free of charge (even though they waive shipping costs for replacement orders) and would need to refund my payment method before I could order a replacement in the correct size. That's fine. But it was a problem because they can't refund payments made via PayPal at store locations. A little odd, but the employee told me rest assured it will be shipped back to the warehouse the best business day and they will be able to process my return there. He quickly changed the topic to my replacement order and got me ready to pay again. I declined, suggesting I wanted to wait for the refund to process before ordering anything else. The gentleman looked like I just slapped his mother. He looked legitimately offended and awkwardly waved me away with a have a good day. I did ask if there was any receipt of confirmation that they were processing the return and he said that there wasn't.... which made me feel pretty weird handing over an item i just paid for without any proof that I had handed it back to a retail store for them to process a return for me. A few days later, I did get a refund through PayPal and ordered the item in my correct size. It's nice.It was a strange experience. I felt more like I was at a used car lot being swindled into buying something I didn't need instead of a leisurely visit to a clothing store. The payment issues were strange but understandable, but I was not impressed by being abruptly dismissed when I expressed my decision to make a separate order instead of paying for a replacement right then and there at the register, and being badgered to buy additional items, which was clearly not my goal for the visit, left a bad taste in my mouth.
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May 2022 by Luke Hendrixson
Ordered some waders from this store. It took a while to get something in my size and I had to travel to Tysons, but I was happy with my purchase. Staff were fast and they had my order ready for me when I arrived. Just be prepared to pay a pretty penny if you want something.
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December 2021 by Seth Denbo
Great shop. Great company.
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November 2021 by sung hwang
Helpful staff, good selections. Janky parking lot.
