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January 2024 by Yiran Liu
Had a very good experience and ended up getting our wedding bands here. Special thanks to Wilma and Mohammed who were very helpful, knowledgeable and professional throughout the process and never made us feel like we needed to buy anything. One time when we told Wilma were we coming into the store it happened to be her day off, and she went out of her way to make sure we were taken care of as soon as we got there.The store is also very spacious and we never had any problems getting in to be helped, unlike some of the other places we checked out, which either had long wait times or wouldn't let you in without an appointment. They also let you browse around while you were waiting to be seen.
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January 2024 by Jane R
Best location in the DC area. Most staff are very knowledgeable about their products and do not push products like the other locations do. The client relations and after sales customer care is also very good. Very much recommend to this location.
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January 2024 by Sharon Kovach
Sales Professional Flin was super helpful and informative about my exchange.Best customer experience!
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November 2023 by C C
Worst service, will never retrun this location.I visited the store to buy a pair of Akoya pearl earrings which were around $650.On the first visit, the sales associate (Wang) told me that the colors were mismatching and that he would order another pair for me to pick up, so I just paid and left.However, I did not hear back from the store for the next week. When I called the store, a young lady checked on my order and told me that the order is ready and that the email has just not been sent out. After the phone call, I immediately received a "Your order is ready for pick-up" email.When I came home after picking it up, its the same mismatching pearl that I saw a week ago. Obviosuly, they did not even check. At this point I did not even want to visit the store, so I ordered the same product on the website. Apparently, a much better pair came in a better box.I had to make a third visit to the store to return the mismatching pair. I cannot believe I had to visit the store three times to get the I'm buying a jewelry that does not even have a logo on it; the only reason to buy from Tiffany is for the product quality and service. I see no reason to visit the store, especially Tysons, to make jewelry or diamond purchases.1st pic: mismatching pair from Tysons Location2nd pic: better pair orderd from the website (left) & mismatching pair (right)
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November 2023 by Khiana Clemons
I’ve been shopping with Tiffany since I was a little girl accompanying my mom to the store and then playing dress up with her items. As an adult, I’ve purchased thousands of dollars worth of Tiffany & Co. items for myself and as gifts. I live in Washington, DC but frequent Tyson’s Galleria and neighboring stores because City Center in DC usually has less options available or in stock.This was my first time at this Tiffany & Co. location and I’m completely displeased with my experience and the level of service I’ve received. I placed a pick up order for a gift (glassware) for a close friend of mine. I also was interested in having two items cleaned/repaired as I shopped. When I arrived in the store, 2 other women were entering shortly before me. When they walked in, they were greeted politely by a male associate (G. Wang), while he ignored me completely. He basically followed them, while they told him they were fine and walked directly to another consultant at a nearby counter. During this encounter, I began asking for assistance from who I now presume was a security guard. At this time, G. Wang finally approached me and said that he could assist me.At this point, I’m uncomfortable and ready to collect my order so that I’m able to leave. He brings me to a chair and asks me what the name on my order is, I share my name, he struggles to find my order and I present my pick up confirmation email. He then goes to the back and collects my bags after realizing that it was glassware and could not be stored in the area he checked initially. As I checked the gift notecard, the writing was not centered and writing was placed over the embossed Tiffany & Co. stamp on the notecard. I immediately told Mr. Wang and he said he would let his colleague know. The 2nd time the writing is no longer on the embossed part of the notecard, but it’s still not centered. I let him know my concerns and he takes me back directly to his associate who already has a correctly formatted note card ready. If they realized it still was incorrect, why bring me this copy at all? It seems small but the attention to detail was clearly lacking and it was insulting for someone to place a sloppily printed card with my gift. I would’ve been embarrassed had I gifted the initial card without checking my order.After this series of lackluster service, I decided not to shop or have my items repaired at this location. There’s a certain level of service and attention to detail that you expect when patronizing an establishment such as Tiffany & Co. I will say that the women he treated with more respect looked considerably different than me and I wonder if that’s why I received such subpar service. I cannot make that determination based on my brief experience in the store. However, sales associates should be privy to the message they’re sending to customers of a different background than themselves. You may be slightly surprised by the outcome when judging someone by their outward appearance.I’m not convinced I need to cease all business with the entire company because of this one lackluster experience but this does make me feel unvalued as a long time customer, especially with this being a flagship store. I drove all the way from DC to Northern VA and was treated horribly and with less care than others within the same establishment. This location should be mindful of the customers they are potentially offending with their horrid customer relations. I will not visit this store to shop, repair or pick up any items. Please save your money, time and dignity and instead visit the Chevy Chase or City Center locations. I’ve experienced amazing customer service from those locations every time, no matter who assisted me!
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November 2023 by Khiana C.
I've been shopping with Tiffany since I was a little girl accompanying my mom to the store and then playing dress up with her items. As an adult, I've purchased thousands of dollars worth of Tiffany & Co. items for myself and as gifts. I live in Washington, DC but frequent Tyson's Galleria and neighboring stores because City Center in DC usually has less options available or in stock.This was my first time at this Tiffany & Co. location and I'm completely displeased with my experience and the level of service I've received. I placed a pick up order for a gift (glassware) for a close friend of mine. I also was interested in having two items cleaned/repaired as I shopped. When I arrived in the store, 2 other women were entering shortly before me. When they walked in, they were greeted politely by a male associate (G. Wang), while he ignored me completely. He basically followed them, while they told him they were fine and walked directly to another consultant at a nearby counter. During this encounter, I began asking for assistance from who I now presume was a security guard. At this time, G. Wang finally approached me and said that he could assist me. At this point, I'm uncomfortable and ready to collect my order so that I'm able to leave. He brings me to a chair and asks me what the name on my order is, I share my name, he struggles to find my order and I present my pick up confirmation email. He then goes to the back and collects my bags after realizing that it was glassware and could not be stored in the area he checked initially. As I checked the gift notecard, the writing was not centered and writing was placed over the embossed Tiffany & Co. stamp on the notecard. I immediately told Mr. Wang and he said he would let his colleague know. The 2nd time the writing is no longer on the embossed part of the notecard, but it's still not centered. I let him know my concerns and he takes me back directly to his associate who already has a correctly formatted note card ready. If they realized it still was incorrect, why bring me this copy at all? It seems small but the attention to detail was clearly lacking and it was insulting for someone to place a sloppily printed card with my gift. I would've been embarrassed had I gifted the initial card without checking my order.After this series of lackluster service, I decided not to shop or have my items repaired at this location. There's a certain level of service and attention to detail that you expect when patronizing an establishment such as Tiffany & Co. I will say that the women he treated with more respect looked considerably different than me and I wonder if that's why I received such subpar service. I cannot make that determination based on my brief experience in the store. However, sales associates should be privy to the message they're sending to customers of a different background than themselves. You may be slightly surprised by the outcome when judging someone by their outward appearance.I'm not convinced I need to cease all business with the entire company because of this one lackluster experience but this does make me feel unvalued as a long time customer, especially with this being a flagship store. I drove all the way from DC to Northern VA and was treated horribly and with less care than others within the same establishment. This location should be mindful of the customers they are potentially offending with their horrid customer relations. I will not visit this store to shop, repair or pick up any items. Please save your money, time and dignity and instead visit the Chevy Chase or City Center locations. I've experienced amazing customer service from those locations every time, no matter who assisted me!
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October 2023 by Jennifer Dunfee
This is in not a knock on this store, so I left three stars instead of one. But for the whole company I give a one star. There is a 30 day return AND exchange policy only, which is not on the receipt of purchase. Took a splurge on a graduation item for a child (first time shopper) and figured a store of this expense would have good customer policies and service. Extremely frustrating.
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August 2023 by Kelleena Ngov
I went to Tiffany & Co at Tyson's VA, location try on the lock bracelet back in April 20 of 2023 at around after 3:30pm and up I think I forgeted my Rolex watch there on their jewelry tray but until I realize 2 and half month later I called and went to ask they said no not even try anything. very disappointed it is such a high end jewelry store, but don’t even put in an effort to check or do anything to make you feel more comfortable? Just said no that’s it! I'm naver gonna buy anything from them again ever.
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August 2023 by Jhaymee Tynan
I recently visited Tiffany to return a watch that I had purchased online. I was immediately greeted upon entering and was introduced to Jeedy who completed my return swiftly and without incident. I then asked to look at the Tiffany bone cuff and he showed them all to me and let me try on several. I mentioned that I would return to make a purchase and Jeedy handed me his card and told me to text him ahead of time before I returned. The next day I texted him to purchase the item and look at another while in the store. When I arrived, he had the bone cuff ready along with the Tiffany T bracelet in sterling silver. My husband and I were offered sparkling and still water. I decided to purchase both items and Jeedy was kind enough to offer my husband and I champagne as we waited for both items to be steam cleaned. It was such a lovely experience. Jeedy is professional, helpful, and very nice to work with. I will be purchasing from this location again.
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July 2023 by Christine T.
I would like to say, that for a company/building that has been around for 30 years, their customer service is a hit or miss.The first day I stopped by, the lady that helped us was great. Immediately after, this gentleman was cold and standoffish. So exaggerated that I felt compelled to write this review as it was a 180 degree change in experience.
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June 2023 by alexandria dixon
Jeedy was super helpful and friendly, appreciate his assistance in finding a perfect gift (within my desired price range) for my mom's birthday.
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May 2023 by It’s Bobbi
This was my very first time at this Tiffany’s due to being new the the area. I’ve been to the Tiffany’s in New York and King of Prussia and have bought several pieces from them. I have always been helped and felt welcomed at those ones. This experience was totally different and surprisingly disappointed. When I walked in, it was not busy at all, maybe one or two people there but about 4 associates were talking at the front area. A pretty light-skinned female with long hair, I wish I knew her name asked if I needed help with anything. I explained what I was looking for. Tiffany blue heart earrings. She pulled a pair out and I asked for another pair of heart earrings to see which ones I wanted, which they did not have. Not once did she ask if I wanted them ordered or to see if another store had them. Nothing. I tried on the earrings explaining I was looking for something for my original ear piercing. Unfortunately, the earrings I tried did not look right and I let her know. Never did she ask if I wanted to look at anything else or even give any suggestions. It’s a shame because I was truly looking for a nice pair of quaint Tiffany earrings but after that treatment, I wanted to leave and refused to spend money at a place that treated spending customers like that. I will definitely not return to that store.
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April 2023 by Shawn H.
It's a flagship store so I wasn't surprised by the ample size of the building. There isn't much patronage during weekdays so that's when I go, since I live about 2 miles from here. I've worked with several different sales people and they've all been wonderfully helpful. I always call ahead to confirm items I'm interested in are in stock. I recently picked up a half pave Lock bracelet and it's just gorgeous! I complained the first one they had on hold for me was too scratched up, so they immediately ordered a new one which I picked up a few days later. Wish someone had called me though to let me know it arrived. I also recently got a Tiffany T diamond PG ring near Valentine's Day and I absolutely love it. I haven't been a fan of Tiffany's since college when I wore their huge silver heart necklaces and bracelets but their recent designs are feminine yet industrial and timeless. Finally, a brand that knows how to make a come back with a bang!
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April 2023 by Krystal Styles
I love this Tiffany's location. Every time my husband and I come here, we have a good experience. They keep a record of your purchases, so whenever my husband goes to buy me something new, they are able to pull up what he has already purchased for me, so that he doesn't get the same thing twice. They clean your Tiffany's jewelry free of charge and you don't have to schedule an appointment. Just bring your items in for them to clean. A couple of weeks ago I dropped off 6 pieces to be cleaned. They were ready in 2 business days for pick-up. When I picked the items up, they allowed me to inspect them to make sure they were cleaned to my satisfaction before leaving. I usually like all the jewelry my husband picks out for me from here, but there was once I didn't like two of the pieces, so I took them to the store to be exchanged. The process was seamless. They let me look around at pieces I liked and quickly made the exchange when I was ready to check-out. I love shopping here. It's always a great experience.
