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9:30AM - 6PM
6457 General Green Way, Alexandria
Truck Rentals
“Aizja and David were great at helping me get started. Love the place, it's safe, clean and so well managed and the staff is always so helpful and friendly.”
7AM - 7PM
5285 Port Royal Rd, Springfield
Truck Rentals
“This location has very friendly employees and charged me the exact price as quoted which made me very happy and made moving day hassle free. I would recommend to others”
“Merci beaucoup ma location était parfaite même dernière minute !! Processus de réservation simple, voiture impeccable et Marwan était d’une grande gentille. Je recommande vivement !”
“I had a great experience with Penske. Kaitlyn Golding was extremely helpful and the process went very smooth. I would recommend booking with Penske as the customer service was optimal.”
“I loved my experience with Janice and Marcos! Absolutely lovely couple; super helpful, resourceful, and kind. I rented the small 4x7 trailer to hitch to the back of my Subaru from VA to NY. I needed help grounding the wire in my wiring harness and they drilled it in for me. The chains on the Uhaul hookup wouldn’t quite fit the holes on my smaller hitch, and they replaced them easily and quickly. I was impressed with the customer service, and couldn’t have felt safer on my trip. Thank you so much!”
“I booked a Penske truck to move for the most part it was great. Only thing is when I booked it I told the man to put full coverage on the truck and he did not. We picked up the truck and loaded it and was ready to leave and my nephew looked at the contract and we had only basic coverage. No liability. We called and they transferred us to corporate office to try and get at least liability.Because we took it off the property they won'tlet us now add it. We were on the phone for 3 hrs trying to get help to no avail. Finally I called back to the lot we picked up the truck. A young man said no problem bring the truck back over and we will look to see that the truck has not been damagedand we will write a new contract with the insurance. We wasted our time with corporate and had a great experience after the young man took care of us. I am not stating his name, he knows we greatly appreciated what he did for us. PEOPLE please read your contract before you take the truck off the lot. And PLEASE get at least liability on the truck if you hurt someone or something you will not lose everything you have worked for. My insurance would not cover me because I was not driving the truck. My brother and nephews insurance would not cover them either. All in all I would recommend Penske highly”
“Despite the fact that the U Haul truck broke down twice and completely threw off my moving schedule (!) ??♀️, I still say this store is top tier. Alan and the rest of the staff took great care of me and made the situation much better. They were fantastic. I highly recommend this location.”
“VERY GOOD CUSTOMER SERVICE, FREINDLYSERVICE, BESIDES UHAUL RENTAL. THIS SHOP IS ONE STOP SHOP FOR ALL YOUR MOVING PACKAGING SUPPLIES, UHAUL RENTAL VANS, AND SHIPPING SERVICES. DEFINIETLY WILL USE THIS LOCATION.”
“I’ve had to move every year or so for the last decade, and this was absolutely BEST truck rental experience I’ve ever had.This one man shop is run by a KING!”
“I rented a van and a 15 foot truck from this location on two occasions. The associates that assisted me with checking in were both professional and welcoming. The after hours drop box made for an easy return. I would rent from this location again.”
“This is the best Home Depot around. The workers are friendly, happy, nice, and welcoming. I've been here 8 times in 5 days, it's worth the drive if you need help or want advice. Thank you to the mangers at this location, you're doing all the right things, putting the customer first and helping us dream of our next project! Store is stocked well, organized, clean, and well run.”
6AM - 10PM
7111 Westlake Terrace, Bethesda
Truck Rentals
“I came in last night to get a thermostat guard and some drip pans for my plants. Everything was very easy to find and also very well stocked. Self checkout was a breeze even though there were also cashiers available too. I recommend this location because they have a great selection in the garden department.”
“Pretty good experience. Just read and understand the signs/policy's before walking in or proceeding with the purchase.
Aside from that, good business”
“Ali helped us get everything we needed to get a job done, and was incredibly friendly. Very busy over there but he took time to really understand the situation and get it resolved.”
“It was, by far, one of the nicest vehicles I have ever rented from a Uhaul facility. The vehicle was very new and clean with a modern cockpit. The staff was courteous and returning the van was quick and painless minus one tiny caveat. Reasonable rates if you aren't logging too many miles.
What I was not a fan of:
1) I had to repeat some information through their verification process, upon picking up the rental in person. I prefer not to install unnecessary apps on my phone for privacy concerns.
2) It was a bit invasive and the "we will call your contact person" step was annoying because I knew it was 6 am where they were located. I'm not renting a Yacht! There should be a less complex verification process because I sat there for 15 minutes waiting for the agent to approve.
3) Some of the steps to continue forward were tiny blue text links, (on a phone amplifies the difficulty) which was very bad portion of the User Interface, considering everything else was large buttons. But thankfully the staff was quick to assist in locating what I had to click on.
4) The sign for where to return the vehicle was past the building and hard to see (too subtle as it should be bright and screaming "Look at me!"). It should also be closer to the entrance so you know that you have to go towards the back. There were staff back there to direct me where to go, but if you did the after-hours drop-off, you might end up a little confused.
All in all, the negatives were very minor and need some tweaking for the overall User Experience in my opinion. But the facility, vehicle, and staff were all excellent. If it wasn't for the invasive verification process, it could have been 5 stars.”
6AM - 10PM
46261 Cranston Way, Sterling
Truck Rentals
“I love my brand-new Bosch refrigerator. I don't want to break policy but the woman in the appliance department wants you to make a purchase that fits your budget and a product you can rely on. She goes beyond the call of duty. The delivery people were great made sure that it would fit properly and explained everything I needed to do.”
“Right off the highway on our way back to D.C. from a Richmond trip, we pulled into this Home Depot. It's exactly like all the other Home Depots with a large garden area and massive aisles of anything you need for a home project. Bathrooms are in the back, but expect some dirt inside. Customer service was helpful and friendly.”
“I've received pretty decent service here at this Uhaul Neighborhood Dealer. One time, there was a question of where I'd put the dolley I'd rented and I was initially accused of stealing it, thereby charged the cost to buy the dolley plus some random fees. That was an unfortunate experience, but I was able to resolve this with the owners because they have a working camera where they store the dolleys and, after I described the clothing I wore when I returned the equipment so they could investigate, and called for two days about the investigation, they refunded me all the mistaken charges. Because we were able to resolve this issue without problems and I received superb service the second time I went there (more than a year later), I give them five stars. Mistakes happen.They have a variety of trucks available and useful accessories, such as dolleys and packaging tape. You have the option to drop off your truck rental during business hours or after hours, like typical Uhaul locations. I have found the staff to be friendly and would visit this Uhaul location again in the future for moving and other hauling needs.This Uhaul is conveniently located, but a bit hidden in the community, I'd say. You can find it by searching for local uhaul locations, but driving past it, you'd likely not notice it unless you got gas there and saw the multitude of conspicuous Uhaul trucks parked everywhere in the back and along the sides of the corner Mobile gas station lot. This is likely because the business is classified as a "neighborhood dealer." The Uhaul location - and Mobile gas station - are located at the intersection of Village Rd. and N. Shore Dr., just beyond Baron Cameron Ave.”
“I already had the ball for the hitch because I had a hitch installed on my truck before in Florida. We had a hitch installed on our jeep and this Uhaul did a good job took about 4 hours maybe then they called to come pick up. Price was: 414.90 and I saved like $30 or more because I had the ball hitch already. Thank you for a good install Uhaul.”
“We greatly appreciate Kevin at Iclean vacuum location for UHAUL on Lee highway in Fairfax, Virginia.Kevin was very helpful, efficient and friendly. He check us in and gave us direction to where the UHAUL was parked. We got there and texted him our odometer reading and we were off to move our furniture.The most pleasant experience we’ve received from the Iclean vacuum location.Thank you so much Kevin,Sincerely,Thuy Dong9/24/2022”
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“I was able to reserve a truck day of. Went to the gas station and was able to park my car on the side of street. Inside of the rental truck was dirty and smelled and I don’t believe they cleaned it in between. Drop off was also simple and quick. I would recommend for quick UHaul needs.”