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March 2024 by Mr P.
My go to for jewelery the owner is super friendly and will always give a good deal of you know better you would come to Tyson's jewelery
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January 2024 by Catherine L.
Edit: the owner response below highlights how extremely unprofessional the individual I dealt with was. She stood up and walked away with my jewelry with no explanation. She refused to even provide a quote, again with no explanation. I stand by everything in this review. The lack of professionalism alone means people should avoid this business. There are plenty of other options in the area and any of them would be better. Made an appointment to sell a sapphire and diamond necklace that was valued at $1800 in 2003. Even over the phone the woman I spoke with was extremely rude and almost disdainful. I almost cancelled beforehand because of her attitude. I should have gone with my gut. The store is in what's basically a strip mall under a high rise building. It looks more like a pawn shop location than a legitimate jeweler. The woman I was sent to (I don't recall her name, likely either Sarah or Nancy based on the reviews here) asked how much I thought I would get for it. I said, vaguely, that I'd seen between $2000 and $8000 online "based on the size of the stones". Like I was going to give her a number she could anchor to that was too low. She then took off with my jewelry and went I don't know where, EXTREMELY unprofessional. When she came back she said they wouldn't offer me anything because what I was expecting and what they could offer were too far apart. I asked what their valuation was and she said she "couldn't say any numbers". Which is absolutely ridiculous. I'm going to have the piece evaluated make sure the stones are the same I walked in there with. The fact that she just walked off and out of sight with my necklace is extremely concerning. At best it's unprofessional and suspicious.
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January 2024 by Jocelyn K.
This is not the place to resell luxury handbags. I made an appointment out of curiosity to see what I would be offered for two Louis Vuitton handbags. The moment I entered the store, I was greeted by security who confirmed the appointment. Next, I was instructed to go inside a private office where a met with a staff member, I didn't get her name because I didn't care to. The entire vibe was off the moment I entered the office. Her customer service was trash. I preceded to show her the bags. The first bag I showed her was a black LV MM Brea Epi Handbag that was purchased sometime in 2012 for $2050, the other was a Prune LV Alma bag in Epi electric which was purchased in 2013 at $2450. Both bags being in pristine condition. I provided her with bag tags and receipts of the purchases. She explained that the offer would be compared to "what's out there". She preceded to say that they use resell sites such as Ebay and Fashionphile to make the comparison. She then asked what I wanted for the LV Brea bag I said $1000. She then left the room to consult with a colleague. She returned and said I can give you $300. At that moment I knew that place was a joke. I then asked her what site she saw a price of $300 for the handbag. She never answered and talked around my question and never showed proof of what she saw. I loaded her up with question until she couldn't take me any longer and she finally stated that she will decline. I am an experienced online reseller, and I am aware the of the factors that contribute to the depreciation of designer handbags. First and foremost, the use of EBAY which is a marketplace is absurd. I wanted to write this review not only because I was upset about the offer, but I was disrespected by that lady that blatantly lied to my face and could not prove her findings. At that very moment I knew what it was all about!
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January 2024 by Kenneth B.
I agree 100% with the used car salesman approach that they utilize. I tried to sale a pair of Platinum, and diamond earrings that I paid 2,700 dollars for and were valued at 3,600 The earrings are a T.W. Of 3/4 of a carat, VS1 and near colorless. Sarah with a straight face offered me 200 dollars and then tried to pull the "I have been doing this for 20 years game." Like I care, she came off extremely sleazy! I brought these earrings years ago and they were not for 600 dollars, which is what she told me they would have cost years ago. So regardless of how long she have been in the jewelry trade she was being dishonest to me without a doubt. Sarah step your salesmanship game up because you are horrible at it!
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December 2023 by Mary Ellen S.
I walked into this store without an appointment to see if I could get my gold necklace with a crucifix with a gnarled chained (badly tangled). I was there a couple years ago to get the clasp (same necklace) replaced and it has held up very well. Sue took me right away, offered me a seat and refreshment while she worked on my necklace. She also steam cleaned it and showed me how to store it properly to avoid future gnarls. Superb customer service with no charge. I've worked retail for years and have seen it all. Kudos to this company and Sue! I will definitely recommend them to my friends.
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December 2023 by Ben A.
Rose and her team are incredible!!! I got my fiancé the perfect engagement ring and the size was spot on!! Rose was able to find the right size just by looking at her picture. It came so quickly and my fiancé loves it! Also, we just went to the store over Thanksgiving and got our wedding bands! They were shipped and received on Friday and they are perfect. I nightly recommend going to see Rose and her team as they will get you the best value and the best service for any occasion. I got some great gift ideas from there from my fiancé too, so ill be back soon!
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October 2023 by Michael McD
I dealt with Justin yesterday. I accidentally put the wrong address on some thing I had purchased from their store. Justin did everything possible to help me out. We came up with a great solution. The customer service is off the charts here at Tysons. Their pricing is wonderful and they are prompt with any responses. Just A+ people here and A+ merchandise!!! Thanks for everything!!
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October 2023 by Carolina Delgado
Had a wonderful experience with Tysons. Great communication, responsive, reasonable prices, and lighting fast shipping. Ran into them by chance, and so happy I did. Very happy with my purchase and would buy from them again.
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September 2023 by Samuel Hogan
BEST JEWLER IN THE DMV. My hat is off to this business. Amazing service, great selection, outstanding prices. Ability to understand customer needs really shows their experience in the industry. 10 stars all around. Do not waste your time going to other shops this is the #1 place in the entire area.
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September 2023 by Carol H.
I had some jewelry that I inherited from my stepmother that was not my taste at all. I knew I hadn't inherited the Hope Diamond from her, just some decent department store and mall jewelry store purchases that were all less than 24K gold (way less, in some cases). Tysons Watch & Jewelry Exchange gave me a decent price for the lot, and it was a lot quicker, easier, and safer than trying to sell it all myself. I would definitely recommend them.
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August 2023 by Kevin Whiteaker
Five star experience with Jesse. He leveraged his 26 years of experience to give me a fair price on a timepiece I was looking to sell. I left the store satisfied knowing the watch will end up in good hands. Thanks Jesse! Will use and recommend again.
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August 2023 by J Mc
Great experience today with Jerry. He is very personable, quick with the appraisal and knowledgeable about the store and its offerings. Not a single complaint.
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June 2023 by Robert Enders
The wonderful team at Tysons Watch & Jewelry made my shopping experience feel so welcoming and taken care of. They helped me pick out beautiful earrings for a gift which my significant other still wears daily. The whole experience really made me feel like a part of their family. I would strongly recommend them to anyone.
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June 2023 by Jonathan Hink
I recently had the pleasure of visiting Tyson’s watch and jewelry store in search of the perfect engagement ring, and I must say, the entire experience surpassed all my expectations. From the moment I stepped into the store, I was greeted with warmth and enthusiasm, setting the stage for an unforgettable journey.Their collection at is nothing short of extraordinary. The sheer beauty and craftsmanship of each piece left me spellbound. The range of engagement rings was breathtaking, offering a variety of styles to suit every taste and preference. From classic solitaires to intricate vintage designs, their selection was a testament to the artistry and attention to detail that went into each creation.What truly set the watch and jewelry store apart was their exceptional service. The staff demonstrated an unrivaled level of knowledge and passion for their craft. They took the time to understand my vision, patiently guiding me through the process of selecting the perfect ring. Their expertise and genuine care made me feel confident and reassured in my decision.The ring I ultimately chose was a true masterpiece. The quality of the diamonds and the exquisite setting surpassed my wildest dreams. The joy, excitement and confidence I had leaving the store was top notch.I cannot express my gratitude enough for the remarkable experience I had at the Tyson’s watch and Jewelry exchange. They went above and beyond to ensure that every detail was perfect, from the initial consultation to the final presentation of the ring. Their dedication to customer satisfaction is unparalleled, and it truly made a lasting impression on me.If you're searching for an engagement ring or any other piece of fine jewelry look no further. Their commitment to excellence, exceptional craftsmanship, and personalized service are unmatched. They understand that these moments are once-in-a-lifetime, and they go the extra mile to make them extraordinary.Thank you all for creating an experience that will forever be etched in my heart. My engagement ring is not just a piece of jewelry; it's a cherished symbol of love, and I will forever be grateful for the role you played in making it a reality.Johnny Hink
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June 2023 by Cra Azzs
We've enjoyed the bling and the personal service at Tysons Watch & Jewelry Exchange for many years now. We have not only purchased beautiful pieces here, but have occasionally sold/consigned items thru them. There is something for every budget as I would also buy something on behalf of Grandma to give to her granddaughter and within Grams's budget. Whether it's a preowned piece, or creating something from loose stones, the staff is creative, patient, knowledgeable, honest, and I could go on and on. I don't have a ton of money to spend but they make me feel special when I visit the store.
