The UPS Store #0518 in Vienna offers a wide range of services, including expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, and faxing. This locally-owned and operated store is known for its outstanding customer service, with friendly and helpful staff who go above and beyond to assist customers, especially those with mailbox needs. Customers praise the store manager for his exceptional service, noting that he is one of the nicest people they have ever met. The staff are described as equally helpful and kind, with one customer recounting how the manager personally helped them unload a heavy 120-pound package. The store is always busy, but the staff ensures that each customer is greeted with a smile and their needs are addressed promptly, even when there is a long line. The Vienna UPS Store is particularly praised for its notary services, with one customer sharing a positive experience in contrast to a less satisfactory one at a different location. The staff are commended for their attention to detail and willingness to guide customers through the process. Overall, the UPS Store #0518 in Vienna is highly recommended for its outstanding customer service, efficient handling of shipping and other tasks, and friendly, knowledgeable staff who go the extra mile to ensure a pleasant experience for all customers.
Good and helpful staff. Convenient location. I visited for passport photos and it went well.
February 2026
Excellent location and staff. I actually started coming here after dealing with Francesco (the owner) when he was working at another UPS Store location a few years ago. They made the transition very easy, and the staff including Nic, David and the rest of the gang are wonderful. Highly recommended!
February 2026
Store manager was exceptionally helpful and friendly. He went out of his way to ensure fingerprinting for our family was a positive experience.
