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February 2024 by Eva Catlin
Everything was great , from staff’s patient attitude and helpfulness to virtually no wait time.
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February 2024 by R Deg
Jasmine, at the Tysons location, is amazing. Knows exactly what she’s doing, patient, polite, so so helpful - a true professional.
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February 2024 by Alex
I had a positive experience with the doctor and front desk during my recent eye exam. However, there was an issue with the individual, an older woman, measuring my PD. This person exhibited rude behavior and had an unpleasant odor, specifically of smoke. I believe addressing this concern could enhance the overall customer experience at the clinic.
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February 2024 by Karen G
This store lacks courtesy and professionalism. The employees double book, they always run behind, the wait times can be 45-60 minutes past your appointment time. My initial prescription was incorrect, so I had to bring my glasses back and get a recheck. My 3pm appointment was now looking like 4pm, so I had to reschedule it. This doctor is only there once a week, so another week without glasses. On my first visit the printer was broken so no receipt and no print out of my prescription. They didn't offer to mail it. They never apologize. They are pretty indifferent about service. Once my issue is fixed or refunded. I will not return to Visionworks.
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January 2024 by Ehmaree Stone
Excellent experience at this Visionworks — the doctor and all the staff were dedicated, warm, knowledgeable, and patient with this patient.
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December 2023 by Anand C
Doctors are amazing at this location.General Manager is very helpful, overall staff will go above and beyond to make sure you are taken care of even if there’s new issue or concerns that they have never experienced.Good collection of frames and sunglasses. Will definitely recommend for your annual checks and glasses.Not location specific but for all visionworks - it is high time they update their software system, every time you book an appointment online it creates a new profile even if you use same email address and phone number every time. It gets challenging to track records. Every visit takes forever to check in and check out. They need some process improvement to increase turnaround time and customer satisfaction.
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November 2023 by Dave Patton
I’ve been coming here to the Tyson’s Visionworks since I was 9 in 2011 and it’s always been a fantastic experience every time I’ve gone. The staff is very knowledgeable and genuinely cares about you and wants to make sure you get the best deal and the best glasses that fit your face. The Doctor is amazing he is kind and explains things super well. Whenever I’ve needed my glasses tightened I’ve brought them in and the staff tightens them and there is never a charge. It’s so easy to make a appointment and if you come early or as a family they will try to fit you in so you don’t have to wait for you next appointment if it’s for a few hours. In my opinion it’s the best place for glasses and seeing the eye doctor in Northern Virginia.
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November 2023 by Claire Lee
Mo is one of, if not THE best, eyewear specialists that I have ever had the pleasure of interacting with. Helpful does not begin to convey how my experience was. Not only was he knowledgeable about the complexities of building the perfect pair of glasses, but he has a personality from a time forgotten this is much needed nowadays. This location is lucky and should feel privileged to have him.
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November 2023 by Fabricio Soares
Visionworks Tyson’s we’re exceptional in everything they did: from the super competent and courteous Dr Chang, to a wonderfully supportive manager, to a very quick turnaround on my order. Despite not having an expedited process the staff really worked for me to receive the glasses in record time. This was particularly appreciated as I live overseas and was here for a short period of time. I.e. they were able to get me my glasses before my having to travel out. Thank you Visionworks Tysons!!!
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November 2023 by Gretchen Choe
I usually don’t have too many issues with this place but last week, I had an appointment at 1pm on a workday and they kept me waiting until 1:45 before I finally walked out without seeing the doctor. I’ve never been kept waiting that long for an appointment.It was with Dr. Tracey Hering who I’ve never seen before but I would not recommend as it’s evident that she doesn’t respect the patients time. It was super frustrating to take time off work then not even be seen. If patients are expected to be on time for their appointments, so should the doctors. Terrible.
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October 2023 by Mark Cramer
Mo was fantastic to work with. He was very helpful picking out the frames, sensitive to what I wanted and super efficient. I will go back because of him.
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October 2023 by Alfredo
My experience was nice, the employees Mo and Jasmine were nice and friendly with my mom. My mom was happy with the service she was provided and was able to get new glasses thanks to Mo and Jasmine.
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October 2023 by Jennifer May
I made a same day appointment after learning the practice I go to for my glaucoma care doesn't take vision insurance. I've been to these types of vision centers before, but this was the first time I can say I enjoyed my visit. Everyone from the technician that did the initial assessment, to the doctor that did my eye exam to Mo who helped me pick out the perfect frames were friendly, personable, and seemed to truly enjoy what they do. What a breath of fresh air!
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October 2023 by fernando burbano
excellent service.dr. burton kraft was the best doctor i have had who took his time to examine me and explain all tests.Mo took his time to make sure the frame and lenses were perfect. made sure the insurance prices were correct. will be coming back to Mo and dr. burton kraft for future glasses.
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October 2023 by William Cheung
Had a great visit at Vision Works. From the beginning walking in to the reception. To the Doctor’s exam. Mo A was also wonderful. He assisted in picking the frame and was very helpful throughout the process. His professionalism and mannerisms reflected positively on Vision Work’s reputation as a wonderful place to get glasses. Thank you Vision Works! Five Stars!