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February 2024 by Rubus I.
Every time I stop into this particular location I have a weird, off putting experience with one of the employees. To be clear- it's certainly not everyone who works there, but one lady is so strange and rude that I avoid shopping here- despite it being extremely close to where I live. To clarify, the employee I'm referring to is a short, older black woman with graying hair. She has attempted to bully and shame me into donating extra money during the holiday season, multiple times! A few years ago she went so far as to suggest I "don't care about the children". It was really rude and shocking. My husband wanted to report her to corporate. I hate the idea of people that may potentially just be having a bad day to their employers. However, in retrospect, I should have let him. Inappropriate comments aside, she also has very little concept of, or respect for, personal space. Ive been made extremely uncomfortable by her strange compulsion to stand so close to me that I could actually feel her breath on my skin. It became such a reoccurring experience, I was finally I finally felt it necessary to ask her to "please give me a little more personal space" Her reaction was creepy and hostile. Another customer in the self checkout bay asked her to come over to his register for assistance. She had the audacity to hold a finger up to the poor guy and say "no, I can't, I have to do this..." By "this" it appeared she meant continue to stand inches away from me and watch me uncomfortably scan my items. I was so uncomfortable, and by that point aghast at how she was treating the other customer and myself I finally broke down and asked her something along the lines of "What's your deal? why are you so fixated on me? Do you think I'm stealin? Why are you refusing to assist that man?" Her response was equally strange. A weird smile came over her face she said "Noooo! Of course not!" then proceeded to turn on her heal and finally help the poor man check out. Short story long, I highly recommend avoiding this giant location- and if you must run in to buy something- try to get a full service register bc the weird creepy woman is usually running the self checkout area. If you happen to see a short, graying elderly black lady running the sole full service register- go to the self checkout. If the full service register(s) has/have a line a mile long and you think it's her running the self checkout, customer service will let you pay at their counter as well.
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December 2023 by Harry E.
In my experience this was an older giant, it hasn't been remodeled like many of the other stores I've come across. However, the store was quite clean for its age and was well stocked so the few items I needed they had and I was able to run in, grab them and be on my way. The bathroom was remodeled recently and was very clean. It's down aisle 17 through the double doors that look like they are for staff only but you will find a door with a lock that reads vacant or locked. This giant also sells beer and wine. On my way to the exit I glanced around the beer and wine section and their craft beer selection was quite nice for a grocery store, they had all the standard domestic beers cold and ready to go as well. Wine selection looked like it had much to offer but nothing too crazy jumped out at me. I think they could benefit from a "local wine and beer" section to make it easier for someone who doesn't know the area as well to get a quick chance to find something they haven't had before.
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October 2023 by Meredith D.
This giant needs a serious makeover. It's dirty all the time. The scanner feature never works. It is always out of order. There is always someone yelling for donations. As soon as you walk in the front door. It is just not a pleasant shopping experience.
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August 2023 by Tony C.
Used to be the Giant of my choice until I saw a man grabbing the ladle from the soup bar and sampling. I was completely disgusted not because of what he did, but his cavalier attitude. I'm sure this wasn't his first time. Never set foot in that Giant after that.
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May 2022 by Thomas D.
I've been shopping at this Giant since moving to Vienna in 2005. Over the years I've noticed several interesting things. Over the years I've watched the trash cans move farther and farther away from the front door. Today, there are two. One almost at the extreme left of the entrance door near Branch Road SE, and the other almost to the front door of the next door CVS. I get it. If I worked there I'd probably get tired of emptying trash cans too. But moving them to the opposite ends of the store isn't a customer friendly solution. My other observation was the years ago installation of the self-checkout scanner kiosk. I loved this addition. You stopped, put in your customer number, and picked up a handy scanner and bags when they installed it. Then...the plastic bags disappeared. Then the kiosk got moved so its actually behind the entrance door and you have to make a hard left to find it. Then the reusable bags placed there in place of the plastic bags disappeared. I get it. You don't want folks to use to the self-check scanners. Maybe its time you got rid of it if you don't want to make it convenient for folks to use. But, the store is almost always spotlessly clean. With fresh produce available. Great meat selection. Good selection of dry goods. Easy parking. Easy checkout. Friendly staff. Great seafood. The Deli counter folks are awesome. Good and tasty prepared food at lunchtime and dinner.
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December 2021 by Laurie F.
The self-service cash register system stinks! When you purchase an item that has an advertised coupon and scan the coupon, the computer voice says, "Savings, zero". To me or to any literate person, when you hear the words "Savings, zero", you think that the coupon did not give you any savings, right? But that's not how it works. The computer says something totally inaccurate just to punish the poor customer who tried to spare the human cashiers by going through the self-service line. I pressed the "help" key when the computer told me I did not achieve any savings by purchasing an item that had an advertised coupon. I then waited about 2 minutes for someone to see that there was a flashing light above the register, then walked over to the (alleged) "customer service" desk, where there was no human in sight. But there were two cashiers standing idle in the checkout lines so I asked one of them to help me. She just pointed over to her manager, who by that time had appeared in the self-service area (but was just standing there, not helping any customer and certainly not looking in the direction where I was standing with the flashing question mark). I then had to walk over to where he was standing to ask him for help. When i told him there was a problem with my coupon and the computer said "savings, zero", he acted like I was an idiot for thinking that meant the coupon didn't work. He said "It always says that!" and told me that the coupon still worked, but he acted like it was my fault for being such an idiot as to take what the computer said literally. He finally came over to the self-service cash register I was using and scanned the coupon again. Of course, it said "savings, zero" again but he just put the coupon into the slot. When the total came up, the amount I thought i should have saved was subtracted from my total. The whole point of the exercise is to make the customer feel like and idiot, and the attitude of the people who work there is that the customer is unreasonably bothering them by asking for their help.
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November 2021 by BonBonLV
The manager was rude during my visit and the prices are expensive for what you get. You are better off at Whole Foods or trader joes.
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November 2021 by B V.
Customer service is hit or miss. Today, a lady that looked like a manager blocked me from walking into the self-check lane claiming I was going in the wrong direction. There were lots of empty check out stations and no one was coming so I was not obstructing anyone. Ridiculous and rude adhesion to a rule that clearly didn't make sense in that circumstance. She clearly needs some training in people skills and customer service.
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October 2021 by A A.
Wow... Don't even think of driving past the entrance in their parking lot. I was marooned there last Sunday afternoon -- Shoppers like ant swarms entering and exiting this store in front behind and to the side of my car. I felt like a Land Rover in an African river surrounded by a major migration of animals. This store needs to contain the store-to-parking lot areas where these shoppers can walk!!
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April 2021 by Jim G.
Place is disgusting. I once saw a guy eating out of the salad bar. Brought it to the supervisor attention, but I don't think they cared much. Won't be back.
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April 2021 by David H.
Average Giant store that seems to be on the older side but has all the usual features you'd expect at a grocery store such as a deli, bakery etc. It's in a huge shopping center so there's plenty of parking but I'm thinking getting in and out of the parking lot might be annoying when it's packed. Not my usual store and only stopped since I was in the area. I'd go back again if I was in the area but wouldn't make a special trip to shop here.
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February 2021 by Fay N.
I have shopped at this Giant Food for years and never had any problem with the customer service or their products. This review is directly written for terrible customer service from one particular employee. This guy has Richard Tay on his name tag. I entered the store today around 9 pm wanted to get some groceries and also a birthday balloon for my daughter. I asked Richard for help to fill up the air for a helium balloon that I want to get. He said he will call someone that works at the flower shop to help. It was all fine up until this point. After 10 minutes of waiting with no help in sight, I asked Richard for help again since he was the only employee standing at the self-checkout not doing anything. He then told me the person is busy unloading in the back and could take some time. I told him I will be getting the groceries while waiting for the guy. 40 minutes later after I got everything else I needed I came back to Richard and he told me the guy is still busy and I may have to wait ONE HOUR. I politely asked more than twice maybe he can fill up the balloon instead. He refused to do it or asked for help while chatting to another guy about getting a drink sometime after work. I ended up asking another lady (Kim) working the night to help me with it. Kim was exceptionally helpful and goes above and beyond to get the job done. She had to help me while working the only register open for service while Richard just stands there and watch. Side story, I also asked Richard where are the brown rice and meatballs and he pointed me to the wrong aisles for both items. For the record, Richard, brown rice is at aisle 12 not 13. Meatball is at the frozen food section, not the meat department. I have seen this guy Richard working there for years, and he may need more training if he still doesn't know where the items are.
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September 2020 by Brandon B.
This Giant Food has really gone downhill. It used to be one of my favorite stores in the area, but recently, it looks old, customer service is not great and it's not the cleanest either. The other day, I tried to order something from the bakery but nobody could help me because the only person back there had left for the day. Talk about a loss of business! On top of that, the store hasn't been looking clean lately and when I was recently in there, it smelled like gasoline and old meat. This store really does need to be revamped.
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August 2020 by J B.
The customer service number is always busy, or unavailable. I sent over multiple emails, some up to four weeks ago, to report problems with the deliveries and they were never returned. Our last three deliveries had problems. Broken and missing eggs, cheese blocks with packaging cut through with a box cutter, missing items, rotten vegetables and invoices that were not correct. With every delivery, the milk cartons are never bagged and they are so crushed they will not stand up on their own. As a result we end up paying for food we have to discard and for items we never received. I am always happy to forgive mistakes but not having any possibility of speaking to customer service is not acceptable.
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February 2020 by Phantastic4u
Stopped by this Giant Food location to pick up Sushi Rolls for dinner and do some grocery food shopping. This Giant Food location is clean and the Customer Service is OUTSTANDING!!! The Giant Food employees REALLY go out of their way to help you find your items. The FRESH SUSHI is very tasty - not like other Sushi made at other grocery stores.
