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February 2023 by A H.
There was a young man that worked behind the pharmacy for quite a while, named Mohammed. He was always very personable and helpful, and I looked forward to seeing him to pick up my refills. However, he is no longer there, and my last phone call to the pharmacy was rather unpleasant. Based on the turn off voice and questions asked, I think it was a pharmacist, but they were very terse and put me off. Mohammed was good for business.
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January 2023 by Laura S.
Went to this pharmacy today for two reasons -- to pick up a prescription and to purchase OTC cough medication. They weren't able to fill the prescription for the quantity requested by my physician. I'll give them a pass on this though as it's an unusual prescription that they probably don't have a lot of demand for. I was also able to get the generic version of the OTC cough medicine that I wanted, saving a few bucks by selecting the Walgreens brand. I'm giving Walgreens only 3 stars for a few reasons. First, the cash registers weren't manned at the front of the store. There was an employee there on the phone, discussing "yesterday's power outage", but he completely ignored me as I stood ready to check out. After about 2 minutes, another friendly employee did come to help me. Also, I find it frustrating that the store's best pricing requires you to purchase at least two items. "buy one, get one free". "buy one, get one at 50% off". I really want that cough syrup to work before I need that 2nd bottle of syrup!
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July 2022 by J M.
Absolutely incompetent pharmacy. Many times given wrong RX! Luckily I am a nurse and caught their mistakes, but errors like this can be fatal. Last time I picked up meds from them and opened bag to find two bottles of pills with out caps. Called was told sorry...we do not have caps that fit....illegal! will report to FDA, Walgreens headquarters, and more. Find another pharmacy!
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November 2021 by Dan A.
My son and I went in for a flu shot. Nobody was waiting to get any vaccines or any prescriptions yet they turned us away for a flu shot. They said you need to have an appointment. Once again no one was there except for two pharmacist. It took a lot of effort to go there since I have a broken foot and I'm in a cast. I mention to them it's very difficult for me to get in and out of the house. All they said was sorry you need an appointment. Can anyone justify this? Needless to say there are two other pharmacies and Vienna that allow walk-ins. This is why I avoid big box pharmacies. Corporate is dictating their customer service. If you want great customer service shop local.
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August 2021 by Shelley M.
I had the most amazing experience with the pharmacy this morning- specifically a pharmacist named Tina. I was 20 minutes late for my appointment and didn't even have all my documentation after an extremely hectic morning. Tina was professional, compassionate, understanding - and it all worked out. We always used the PanAm Walgreens because they have a drive-thru and this one does not but I have never encountered such a competent pharmacist before today - regardless of whether it was a Walgreens or another chain... we will definitely be back for any prescription needs. Plus they have ample disabled parking spaces... perhaps it's because the building used to be for a grocery store(?) but generally it's hard to find disabled parking open at other nearby locations. They also took their covid precautions seriously between customers as they were masked and used hand sanitizer between customers.
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April 2021 by Michael Devon L.
I recently visited this location to pick up my prescriptions as I do every month. Today I went to go pick them up and one of my prescriptions was not covered. Ryan who was helping me when above and beyond the standard of customer service. He took the time to make sure that my prescription was in fact covered under my insurance. That saved me $106. Ryan does not generally work at this location as he stated but I wanted to reach out to corporate or the store manager to let he or she know how well this young man is doing in your stores. I've ran major retail chains on the west coast myself so I know what to look for when it comes to excellent service and he definitely deserves a recognition. I'd also like to thank Sam who is the head pharmacist I believe but I didn't want to bug him in his busy day to relay my experience with ryan. Because of experiences like this I will continue to do my business with Walgreens over any other drug store whether it be on the West Coast or the east coast. Great Job Ryan !!!! You knocked this one out of the park today.
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August 2020 by Florent S.
Terrible customer service, bought a product that had expired and the shift supervisor didn't feel like issuing me a full refund because I had opened one of the (3 year old) product packages!!! The cashier was super friendly and tried to be helpful as much as he could (5 stars for that), but when the shift supervisor came over to approve the refund she was extremely rude, disrespectful and definitely turned me away from ever entering this store again!
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July 2020 by S. H.
How does a store not price match it's own website? The product I wanted from the website could be purchased in the store. But to purchase it in the store it was three dollars more than on the website and they would not price match there own website.
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July 2020 by Kate D.
Caveat emptor: about a month ago I got a free offer if I filled out a survey for Walgreen. I wouldn't have paid attention except that it was from Walgreens where I get prescriptions filled. I answered the questions and picked out my free gift. Except it turned out not to be a free gift. Hidden in the terms of service was the fact it was a subscription trial with a 14 days opt out and the requirement to return my free gift (tos says free trial). I had 14 calendar days, but that was 14 days from date ordered and it had to be cancelled the day before the 14th day- really more like 10 day trial. If I can spare anyone the annoyance and cost because they are charging me $87 X2 for the free trial, it will be worth posting. It is a mediocre overpriced produce. I am posting this here because the offer came through Walgreen's. I have no complaint about this particular store. Service is always good.
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March 2020 by Petra E.
Mixed review here. I deal with the pharmacy, the rest of the store is okay though there are never enough cashiers. Usually I pick up my meds in the store and everyone is very nice except for Mohammed. I'm sorry to say, he has the attitude that he does not want to be there and is very reluctant to do anything besides check out. That's been fine for my in and out visits. However, with the coronavirus scare and having underlying conditions I have medications ready for pick up but I don't want to pick them up. Mohammed did something that canceled the text messages I was getting before so I just found out 3 prescriptions are waiting. I talked to Joseph who was most wonderful and did everything he could to get the delivery option going but still no solution. The worst part was when Mohammed picked up the phone when I was holding for Joseph and very rudely told me they were busy and I had to call back. When I asked him to ask Joseph to call me then he just hung up. I have to say this is a negative review for me because of Mohammed. To put it bluntly, he is a j**** Joseph was wonderful and I'll try to resolve the problem by calling Walgreens main number tomorrow.
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January 2020 by Daniela G.
Rude and unhelpful pharmacist, to the point that I preferred to cancel my prescriptions rather than pick them up and have to deal with her again. I had to have my meds transferred from Kaiser to Walgreens, and my insurance changed. She visibly and audibly did not feel like dealing with this, and made the process extremely uncomfortable and frustrating. The most annoying thing would have to be her talking over me on the phone and not letting me finish a sentence before saying something that doesn't even answer my question, seemingly just to get me off the phone. Did not catch her name but she is a pharmacist at this location. I like Walgreens but I can't come back here with this kind of service.
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December 2019 by Hannah M.
I used the package pickup service at this Walgreens, which is a mistake I will never make again. The customer service was incredibly slow and the organization of packages was seemingly non-existent. Once an employee finally meandered over to the pickup location, she had to sift through many packages to find the correct one. I would not recommend using this service at this location.
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November 2019 by Carol A.
Love this Walgreens! Easy to find items and clean aisles. Staff is always very friendly and my prescriptions are always ready on time. Hours are also convenient and it's located right next to the pet store which is great when I need items for my rabbit.
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June 2019 by Whitaker S.
This is hands down the worst pharmacy I have encountered. They NEVER get my prescriptions right even though it is the same Rx every month. It's a fiasco every time I come to pick it up. The staff is also incredibly rude. Stay away!
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May 2019 by David S.
Go here if you want to get ripped off. These people are dishonest crooks. Three examples: May 2018: I ordered my 3 month supply of insulin (insurance required me to buy it from Walgreens or on-line). The vials expired in JUNE OF 2018, which means if I had not noticed, I would have been taking expired medicine for July and August. March 2019: Some meds for my kid, they did not have in stock. Said they would order it. 5 days later, 3 days after they said it would be in, it was still not in. Kid was out, so I called around to find someone else who had it in stock. I drove from Vienna to Oakton to the CVS. The CVS filled the prescription, but the insurance did not go through. You see, according to Walgreen's in Vienna, I picked up the meds 5 days earlier. I drove back to Vienna, they fixed it. Then picked up the meds in Oakton. That is insurance FRAUD. May 24, 2019: they entered the wrong code on the medicine. So, instead of costing me $5, they billed in the $100's. And they would not look into what was different between the April and May order. Turns out they needed to enter in a code. I had to find out. I did get angry, and explained why. They threatened to call the police rather than helping me.
