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February 2024 by Kitty Bryant
My family buy there alot
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December 2023 by Kathryn Fox
Very helpful staff.. that's what is most important to me because I don't know a lot about cars.
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November 2023 by David Smith
Battery died, received great service and price at Advance Auto in Vinton Va
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October 2023 by Donna Compton
Nice friendly staff and helpful.
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September 2023 by t
Older lady who was working the front desk was very rude, i walked in and said how’re you doing and then proceeded to show her my phone for an order i had. She told me to not shove my phone in her face a with a very nasty attitude even though i didn’t i was holding maybe a foot and a half minimum away from her face. Then i asked her is that rude? and she said very even though I didn’t shove my phone in her face and even was holding my phone with 2 fingers in a way so she can grab it to make sure im not stealing someone else’s order. Keep in mind i didn’t have an attitude and i said how’re you doing in a nice way. I do not appreciate her attitude at all and i’m sure you guys know who it is cause i’m assuming not too many older women work at advance auto parts
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June 2023 by Zach Tabor
I stopped by the Advanced Auto Parts on Washington Avenue in Vinton, VA this afternoon because I needed a new turn signal indicator bulb. Mike assisted me with diagnosing which bulb needed to be replaced and even helped me do a full light check to make sure that the brake lights and parking lights also worked. This was wonderful service and I strongly recommend going to Mike for assistance at this Advanced Auto Parts in the future.
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May 2023 by Valerie Brown
Stopped in to drop off oil to recycle and grab some quick items and the staff member named Michael was really helpful while I was also shopping. Great customer service! We will be back!
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May 2023 by michael altman
Austin helped with a return and replacement part that fit my van. Very knowledgeable and helpful! Michael helped me find the correct exhaust parts I need and instructed me on how to assemble. Great Crew at the Vinton, VA store!
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May 2023 by Bill Light
They have a Lotta good merchandise, but they are always understaffed. Also, I had an employee install wiper blades for me that I had bought there, he actually told me he said we do except tips. I don’t mind tipping someone for installing some thing like a battery, but not quite sure, installing to wiper blades, which took less than one minute qualified for a tip, especially when he asked for one.
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May 2023 by Jube Ensor
The staff was very helpful and courteous.
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May 2023 by Danielle Ayers-Cadd
Always friendly customer service!
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March 2023 by Sharon H
I was looking into buying a new car and having to spending $20 to $30k which would’ve left me with a monthly car note. My mechanic Pedro from P&M Auto Mechanic, suggested I purchase a new engine for my car instead. He stated my car was in great shape. Advance Auto had a great deal on an engine for my car so I took the plunge. I got my car back today and I am so happy with my purchase.Btw: NTB-National Tire & Battery at 3716 Franklin Rd Roanoke, Va. is the company that destroyed my engine. I went for an oil change paid for it and drove my car for months with no oil it until I kept hearing a dry clicking sound. I thought maybe it was time for another oil change since I’ve driven it for so many months. I called to have them check and they said it wasn’t time but I could bring it in to have them check it. I gave them the keys and sat down to wait for the service but the guy came out and practically threw my keys at me. They couldn’t get me out of there fast enough. I asked them what was wrong and he said m, “Not sure what’s wrong with your car but it’s making weird sounds and you probably need a timing chain”.
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March 2023 by Melissa Dunn
The guy came out to check my check engine light, let me screenshot the codes and then that was it I am researching what the codes mean now.
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January 2023 by Robert P.
I mean no disrespect to employees of this business when I tell, story. My experience is not with any local parts store, it it with the company as a whole, and feel the people of this great nation need to know the frustration, stress, fear of losing life by way of brake loss due to oil contaminated car quest oil sold as new.A warning to EVERYONE! Advance first of all does not care at all about how any of their products have impacted your life, or may have caused any stress, fear, frustration, they simply only care about MONEY! Surprise, right? I've even written to the CEO about this, and here's another surprise, want to guess? You are correct, NOTHING, NOT EVEN AN APOLOGY!See, most people who buy parts from this company, do work on cars themselves, and in some cases while you're taking off a part you send someone to buy a part, so you can cut the job time in half. Listen very carefully! If you send someone who lives at your SAME ADDRESS and not thinking they give their number instead of your, this creates a huge problem, so please I warn you, dispute what stress of fixing a car you have going on at that point, for the love of God, tell them to use your number!A caliper went bad in a 2010 ford focus, but there's a parts store down the road that can get me up and going so while I thought at the time, I'll start taking the components off the car and send someone to pick up parts, this was a mistake, not this company! A caliper, brake fluid, clamp tools, and pads were purchased to fix the problem, new caliper replaced, pads installed, brakes bled with what we thought was new fluid, I peeled a foil seal off the lid, and didn't think to call the lab to have them test this fluid, I mean who does?So now a few days go by, and brakes start getting worse, and then to a compete loss, so I'm inspecting, looking for a leak, but couldn't find anything, at the time I suspected maybe the booster, but I'm not a mechanic and wouldn't know how to diagnose that. $485 later and loss of a vehicle for a week, the shop changed the master cylinder and flushed the system hoping that would fix problem, and did for a week then brake loss again, so back to shop!Now $805 later everything needed to be be replaced, and another master cylinder, but that was warrantied, or it would have been over $1,000 for the second visit. I forgot to mention the shop verified the brake fluid bottle purchased, and used to bleed brakes was in fact the same contaminated in the car. The irony here is that more money was given to Advance Auto Parts because all the new parts were purchased by the shop that went into the car. You see, I didnt pay for any of those parts either, I mean I did by those parts, but using Advance Auto Parts way of thinking I guess I really don't have any claim, I have the shops receipts because I demanded them, but I guess Advance Auto Parts is right, those parts in the car now belong to the shop, I just paid for them.Big companies have big lawyers! This post is not to rant, or keep anyone from dealing with someone they trust, the employee's in these stores are great! I've never had a problem, it's the company itself, the CEO that cant say he's sorry a life could have been lost, but honestly although I sent multiple messages, even Expressing how important it is he reads this, I'm not sure the greed at the top even told him about it, but SHAME ON THIS COMPANY FOR PUTTING $1,300 above a life.They even got a piece of that, after I "didnt buy a caliper, pads, and tanted fluid" they benefited by selling a master cylinder, another 2 calipers, a lot of fluid, another set of pads, wheel cylinders, hoses and so on! Due to this not being a single store, and company itself I will repost everywhere. Again this means no disrespect to local businesses, as I said I think you guys are great. This is to inform the great people of this nation how this company at a higher level works, Thank you!
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September 2022 by Cecil Hall Sr
Great service from Joyce! My '02 Dodge Ram needed a radiator, thermostat and gasket, replacement muffler and clamps. She was very helpful and thorough, plus very professional in taking care of what my Ram and I needed, a very good visit, thanks!
