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June 2023 by erin auxier
If we could rate them lower we would, sold us a vehicle that has a ton of problems that didn’t show up during the test drive. We have had it for a month and it isn’t drivable now. The absolute WORST experience!!!! Stay away!
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January 2023 by Julie Overfelt
I bought a car from them paid my down payment, and then my husband bought a car. I didn’t see needing two cars, so since these guys are by here pay here, I thought that I could surrender the car and all is good. I didn’t receive my full down payment back. It was OK. It was our fault six months down the road I went back to buy a car and I said I wasn’t eligible to buy a car from them because I had a repossession I said no I do not surrendered a car back because I no longer needed it, they said it was the same as a repossession. Not sure what they’re thinking but I don’t think a whole lot of people would agree with that so I would discourage anyone from going there a because if they would do that, what else are they capable of? I mean the ball is in their court.
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October 2022 by Kathy B.
worst place ever to get a vehicle, especially if you are an elderly woman. the people were friendly but hour after i drove off the lot check engine l ight came on, loud sounds from the engine, smelled smoke. i was assured that muffler was only issue. i realize used vehicle, but 8500 for a vehicle that has major issues was not what i expected. i talk to the owner, and he laughed at me, because i was upset , he said you shouldn't be upset. i told him give me a car, or my money back. he will give my money back. salesman told me if a check engine light comes on take it to advance auto. that told me right then, i was going to have issues with this car. i paid 900 cash to finance buy here pay here. i want refer this auto dealership to anyone. Took advantage of woman is the way i see it.
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June 2022 by William Kravats
The truck is good but I'm am having problems with the ac for 3 1/2 months I told them about it and I keep getting the run around with them saying it's this than its that now they said they have ordered a ecm module but they are telling me it should have been here June 1st and still telling my that I think they aren't going to fix it and they are supposed to honor the warranty but it doesn't seem that way so I'm going to go get it looked at by some one else and going to get it inspected by someone else to see if it will actually pass inspection because the muffler was hanging and they fixed it after I said I was going to get it inspected so it makes me wonder what else is actually wrong with it but I'll find out here soon
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March 2022 by Jasmine Krause
Nice and friendlyReasonable prices
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May 2021 by Dave Neighbors
I got my truck from Wayne on orange ave. When I pulled out the lot the engine light came on. Climbed on my truck bed the 3rd brake light has a hole in it. Since then it’s been constant problems. 4 wheel drive hub went out ,Ignition stopped turning and locked up . Windows stop working , shifter went out , now my power is going out on the dash , stereo and windows. It a deeper electrical problem. I haven’t had this truck for even a year . I’ve called the garage shop multiple times and left messages with people never received calls back . Finally I got it towed to the shop and left it there . 3 days later it was said to be fixed . Went to pick it up and it’s having electrical problems again. This truck has been a lemon. I would like some to reach out to me. I can keep paying for rentals and towing . Then paying for repairs and still making my payment for the truck on time. It is very in professional and not good for business
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November 2020 by George M.
Biggest crooks In The industry in southwest Virginia literally charge you all kind of fees without notice. I pay my bills and they treat me like I don't. I can never get any info on my loan because apparently you have to do everything in person like this is 1920; they refuse to give me record of my transactions because they're steal peoples payments. Super untrustworthy. What kind of business can't give you info on a car you PAY THEM FOR?????? I'm confused! These people suck need to be negative stars!!!!!
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August 2019 by Charita Williams
How is it buy here pay here if you have to go threw blue eagle to get approved for a car !?? Makes no sense at all. Referring to the Roanoke location
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February 2019 by Wesley taliaferro
Awsome people to work with. Best price on truck
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January 2019 by Hannah Brooks-Hostetter
Very friendly and professional people at both locations. Great deals on nice used vehicles. Even go the extra mile by sending a Thank You card for purchasing. My husband had an excellent experience with them and I hope to do the same in the next few months.
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November 2018 by Dominick Swain
Out over 7k in less than 30 days messing with these people. They have had the vehicle longer than I've been able to drive. Then gave 3 different days when work was supposed had been completed and work was still not done. Will be contacting a lawyer about their lemons and the bbb.
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October 2018 by Mudlyfe 3.
Very good company and the people that work there are extremely nice and helpful.i would deff recommend this company to any and everybody that wants to finance a car or buy a car / truck .. the prices are affordable and the vehicles are good vehicles !! i have a jeep i got from them and i love it
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September 2018 by Randy Allen
Nice variety of cars and good mechanic.
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September 2018 by Ruth Mechling
👎 For a place that's supposedly ran with Christian morals . I Traded a decent Subaru Outback for a low amount towards a 2000 Toyota Camry $5000ish about 5 years ago paid it off no problems and no real problems out of the car , until i came back to them to trade it towards another vehicle this last year . The choices at the time weren't great so i chose a Honda Civic that i thought would be a good reliable car and told them i needed a car that was going to run and be good on gas that my husbands work was 60-120 miles each way every day varrying worksites . Within the first week and a half the clutch started sticking and slipping /popping out of gear and more not all of the time but once every other day sometimes more than once a day enough to make it feel unsafe to drive . I drove the car 35 mins each way to Alars to be told that Jeff was out of the office that day and I would have to bring the car back Monday and talk to him about possibly getting a different car or to see what could be done . I take the car back and they had a guy test drive it and said it was fine they couldnt see any problems with it , so i was sent back home with a messed up car that they tried to blame on my inability to drive stick shift lol . I owned a 2006 Scion Tc stick shift & 2002 Toyota Echo also stick shift both purchased brand new traded both at around 190,000 each souly driven by me & for some amazing reason never had 1 problem with either cars stick shift cluth or really anything.....NOT the driver at fault here , then again I'm just the stupid customer who gives people money for overpriced junk . I was eventually offered to get a different car from the lot , after I had told them i would just be returning the car because I wasn't comfortable at the time with any of the other cars there . I had paid the 1st payment for the car and was informed that even if i returned the car within 30 days because of being put off by them about a solution or that there was actually something wrong with the car that i still had to pay the $360 DMV fees through them also and was Threatened very nastily that if the DMV fees weren't paid for that they were going to sue me for the full amount of the loan about $12000 w intrest EVEN THOUGH they had the Civic Back undamaged & my Camry that I had traded . I asked if I could just get my Camry back and pay the fees , big fat No on that one . So this has definitely been the worst car buying/ trading experience I'VE had . When the car was returned there was a complaint about the mileage that was put on it durning the month it took to settle this. 1st it was 3,500 then jumped to 5,000 next conversation WAS NOT 5,000 or even 4,000 . Well they got a decent profit on a Subaru and we really overpaid for a Camry then they got that back for free + whatever they sold it for (was told they were going to auction it , then was told a guy at the shop was driving it when i asked for it back and it was sitting out back of the shop) plus the money for the payment of the civic and DmV fees and i wasted gas money on about 6 trips back and forth while this was going on (doubt that was even thought about in the 3,500-5,000 mileage estimate lol). That's what happens when you have bad credit and few options . My parents had been customers of the owner in repairing their cars when I was a little kid so if they won't treat someone right who has paid everything they've asked who had been a respectful and return customer until now and you want to do business with them best of luck
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September 2018 by Tina Louise
It a okay place to buy cars
